Shirdane Kristyn F.

Ocasion
Contact Objective
71 Banlat Road Tandang Sora Bank officer with 6 years experience of providing excellent customer
Quezon City 1116 service, handling customer transactions, assisting and managing loan
09759111137 applications and investments. Seeking a company that indulges
Shirdane@gmail.com professional growth which provides challenging and rewarding career
while allowing me to utilize my knowledge and skills and contribute to
company success.

Education
Primary
St. James College Quezon City
(1995 – 2001)
Secondary
College of St. Catherine
(2001 – 2005)
Tertiary
Informatics International
College Diliman
Bachelor of Science in
Business Administration Major
in Marketing Management
(2008 – 2010)
Professional Education Course
(February 2021 – June 2021)
Experience
January 2010 – June 2010
Intern in Volunteer Management Division
Knowledge Channel Foundation, Inc
Key qualifications & Responsibilities
 I helped ensure smooth operations of the NGO (Non-
governmental organization) and help out where needed.
 Filing, photocopying, and answering the phone and
making calls.
 Strategy to organize tasks
 Working on fund raising strategy
 Organizing fundraising events
November 2010 – June 2012
Reservation Officer
Core Travel Agency
Key qualifications & Responsibility
 Making reservations for customers based on their various
requirements and budgetary allowances
 Make ticket booking, quite fare, and send to direct
customers.
 Selling and promoting reservations services
 Up-selling, when appropriate, by informing customers
additional services or special packages, such as tour
tickets, travel insurance, or upgraded
seats/accommodations.
 Answer inquiries regarding information such as
schedules, accommodations, procedures and policies
 Providing support to customers who may need to amend
or cancel a reservation

Skills
-Product and service sales
-Costumer service-oriented
-Motivated team player
Strong work ethic
-Complaint resolution
-Adaptability to different types
of tasks
-Critical Thinking
-Technical proficient in MS
 Inform clients of essential travel information, such as
transportation connections, and medical and visa
requirements.
 Sorting out any issues that may arise with bookings or
reservations.
June 2012 – February 2018
Bank Officer
Citibank N.A.
Key qualifications & Responsibilities
 Provide world class service excellence to clients by
offering a consistent telephone banking experience
 Attend to inbound to outbound telephone calls in a
accordance with standard operating procedures
 Build positive working relationship with existing customers
for repeat businesses
 Maintain up-to-date knowledge about bank products and
services
 Work in compliance with bank policies and procedures
 Oversee account opening, account closing, and product
sales activities.
 Presenting and cross-selling banking services and
products to existing and prospective.
 Resolving client queries and complaints
 Working with colleagues in a collaborative work
environment to develop better solutions and products
 Informs customers and provide documents outlining terms
and conditions of loans, payment schedules and interest
rates
 Determine wether a loan application should be accepted
based on company standards and risk factors and
authorize approval
 Maintain customer accounts and help resolve disputes
 Resolve debit and credit issues
 Process online banking transactions which includes
financial entries and data maintenance
 Advises, evaluates, & authorize loans to potential
customers
Certificates
 Certificate for attending the seminar Marketing Battle:
Facing Modern Marketing Challenges September 2009
 Certificate for attending seminar on Project Management
November 2009
 Certificate of Distinction in Amadeus Basic Course
(Amadeus Fare Basics)
June 2011
 Certificate in Fundamentals of Reservation through
Galileo Desktop (BRF), 2011
Word, Excel, and Powerpoint,
and Outlook
-Problem Solving ability
-Written and Verbal
Communication
-Data Entry
-Flexible working hours
-Good organizational skills
needed to manage a high
volume of assigned tasks
-Honest and ethical with high
levels of integrity and
confidentiality
-Interpersonal Skills and detail
oriented
- Knowledgeable in CRS:
Amadeus and Galileo
Awards
 Certification for successful completion of APCMPL – AML
BSP Circular 706 (Philippines), July 2012
 Certification for successful completion of The Data
Privacy Act, 2012
 Certification for successful completion of Global Training
Foreign Account Tax Compliance Act – FATCA,
September 2013
 Certificate for successful completion of APCMPL – BSP
CIR. 857 Financial Consumer Protection Training,
November 2015
 Certification for successful completion of Global Training:
2016 Privacy and Information Compliance
 Certificate for successful completion of APCMPL –
Overview of Basic PH Laws and Regulations, May 2016
 Certificate for successful completion of The OneKYC
Program Global AML Name Screening Standards:
Reputational Risk EE, May 2016
 Certification for successful completion of APCMPL –
Handling Freeze Order and Identification of Related
Accounts, September 2016
 Certificate for successful completion of Global Training:
2017 Anti-Money Laundering, Sanctions, and Anti-Bribery
& Corruption
 Certificate for successful completion of 2017 Philippines
AML, Sanctions and AB&C Training
 Certificate for successful completion of Global Training:
2017 Fraud Awareness Training (MultiLanguage)
 Certification for successful completion of Internal Fraud
Escalation Process, January 2018
 Certification for successful completion of Global Training
Initiative: Information Security And Cybersecurity at
Citibank, January 2018
 Certificate for successful completion of Social Media
Policy and Guidelines, January 2018
 Certificate of Honors in Informatics International College
Diliman School year 2008
 Certificate of Honors in Informatics International College
Diliman, school year 2009
 Certificate of Excellence – Top Sales Performer in
Citibank N.A. April 2013
 Certificate of Excellence for one customer compliment in
Citibank N.A., July 2013
 Certificate of Excellence for one customer compliment in
Citibank N.A., August 2013
 Certificate for being the Most Improved Citiphone Officer
in Citibank N.A., August 2014
 Citiphone Bank Competence Training in Citibank N.A.
 December 2013 – January 2014
 Certificate of Excellence – Top Sales Performer in
Citibank N.A. February 2015
 Certificate of Excellence – Top Sales Performer in
Citibank N.A. 2016

Co – Curricular Activities
 Project Secretarial, Battle of the Bands
- Thesis in Informatics International College Diliman,
S.Y., 2009 – 2010
 Team Leader in Knowledge Channel Foundation and
Johnson & Johnson Philippines Team up in Promoting
Volunteerism, March 2010