Algeily Altag Ali

Call Center Agent

Diligent and passionate Call Center Agent with over 4 years experience in real estate industry.
routinely singled out for high-volume, high-quality work within deadline-intensive settings in the
assigned targets.

algeilyaltaj2@gmail.com
+971508596229
Dubai, United Arab Emirates
14 January, 1992
SKILLS
Communication skills
WORK EXPERIENCE
Call Center Agent
Dubai Health Authority
09/2022 - Present, Dubai
Achievements/Tasks
Dealing with healthcare facilities and healthcare professional with their licensing application
and provide the required if they encountered technical issues, or wether they ask for guidance
for new application.
Book appointments for patients at the governmental hospitals and primary health centers,
cancel or reschedule as per the request of the customer.
Assisting applicants who applying for medical fitness test for purpose of visa in the approved
medical centers under DHA.
Respond to enquiries regarding the medical reports of patients or the check of required
documents validity.

CRM kPI Call center Call Center Agent

National Bank of Fujairah NBF
Communication skills 07/2020 - 06/2022, Fujairah
Achievements/Tasks
office suits Respond to customer inquiries and complaints in a timely and professional manner
Resolve customer issues and provide solutions to customer inquiries

decision making Process customer transactions such as deposits, withdrawals, transfers, and loan payments
Provide customer service support for online banking and mobile banking
Identify and escalate customer service issues

LANGUAGES Customer Service Representative

Arabic
Native or Bilingual Proficiency
English
Full Professional Proficiency
Faisal Islamic Bank
01/2018 - 02/2020, Khartoum
Achievements/Tasks
Provide information on bank products and services
Respond to customer inquiries and complaints in a timely and professional manner
Monitor customer accounts for suspicious activity
Maintain customer records and update customer information

EDUCATION
Petroleum Refining and Transportation Engineering
Sudan University of Science and Technology
10/2011 - 12/2016,
Courses
BSc in Petroleum Engineering