Moymade Mary Raji

28 New Priestgate House, 57 Priestgate,

Peterborough. PE1 1JX
+44 7404488119 / moyoades@gmail.com

Highly skilled and results-oriented professional with solid academic preparation holding a masters degree
and expensive experience in International Business and BSc in Business Administration. Proven ability to
assess and manage complex obstacles; viewed as a strong troubleshooter, Successful in intense and
demanding environments, providing decisive team leadership and structure with a track record of motivating
and developing workers.

EDUCATION

2021 – 2023 University of Hertfordshire, United Kingdom

Msc. International Business
A career field that focuses on the planning, analyzing, management, and organizing of various business
activities and financial needs of an organization.
This course aids students develop of transferable skills time management, organization, resilience; cultural
understanding, working both independently and as part of a team.

2019 Bella University of Technology, Nigeria

Bsc. Business administration
This degree involves the study of key areas like accounting, finance, economics, human resources,
marketing, operations, ethics, strategy, employment law, problem solving and more.

2013 Diploma in French Language

RELEVANT EXPERIENCE

2019 – 2021 Access Bank Plc.

Customer Service Officer
 Resolving problems of customers within the stipulated time to their satisfaction.
 Engaging in telemarketing activities to customers both in Nigeria and African countries where we
have presence.
 Establishing and promoting cordial relationship with customers, ensuring prompt attendance to their
inquiries and solving their problems to grant the maximum.

2017 – 2019. United Bank for Africa Plc Team Lead, CFC West Africa
Customer Service Department – CUSTOMER FULFILMENT CENTRE, AFRICA
 Leading the entire CFC West Africa Team, ensuring customer’s issues are handled well and promptly
resolved.
 Performance Analysis, report and representing of the GRP – Group response portal and Avaya
historical reporting and other duties as requested.
 Handling complains, requests and enquires from customer via telephone, emails and all our social
media platforms.
2010 – 2016. Project Red Initiative Health Care Agency
Support / Care Worker
 Providing physical support with household task and personal care.
 Supported with health care needs, including routine check or administrating medication.
 Encouraging and supporting the development of personal skills through hobbies and interests.
 Teaching life skills, such as shopping, using public transport and paying bills.
 Working with other healthcare professionals to ensure that all care needs meet the highest possible
standards.

CERTIFICATION

Nov 2021 -- Feb 2022

 Pringles Care Service.
Providing domiciliary care and support

Feb 2022 -- Date

 Link Health Care.

REFERENCE AVAILABLE ON REQUEST

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