MEDINA ASHYMOVA

CONTACT INFORMATION:
Mobile: +974 7060 5953
Email: medina.ashymova@gmail.com
Visa Status: Employment (Transferable)

PERSONAL DATA:
Nationality: Kyrgyzstan
DOB: 14 November 1992
Marital Status: Single

PROFESSIONAL SUMMARY

Detail-oriented, diligent, extremely organized Customer Service Professional who has a strong demeanor, and a
proven ability to create, maintain and enhance client relationships within the various industries. Offering proven
customer service and organizational skills to effectively and efficiently handle operational tasks professionally, while
providing quality and efficient managerial support to the company’s activities, and ensuring its smooth running.
Recognized for the ability to work autonomously as well as collaboratively in a dynamic and fast-changing
environment while maintaining the highest level of professionalism and ethics.

CORE COMPETENCIES

 Client Relationships & Quality Focus;
 Great verbal and written communication skills;
 Strategic Thinking & Solution Selling Skills;
 Excellent time management skills;
 The Motivation for Sales & Meeting Sales Goals;
 Ability to multitask and prioritise tasks;
 Well-developed organisational skills;
 Attention to details;
 Professional discretion;
 Presentation Skills & Prospecting Skills;
 Key Account Management & Market Research;
 Business Development & Business Retention;
 Tracking Budget Expenses & Negotiation;
 Contract Management & Administration;
 Meeting Planning & Report Preparation;
 Coordination & Administration Skills;
 Complaint Resolution & Customer Satisfaction;
 Judgment and Decision-Making Ability;
 Excellent Telephone Etiquette;
 Cross-Cultural Work Environment;
 Professionalism and Confidentiality.

PROFESSIONAL EXPERIENCE

[May 2022 – TILL PRESENT] – “Tamimi Group”, Doha - Qatar.

Position: Executive Secretary

 Maintaining Area Manager’s agenda and assisting in planning appointments, board meetings, conferences etc.;
 Attending and organizing meetings and keeping minutes;
 Handling and prioritizing all outgoing or incoming correspondence (e-mail, letters, packages etc.);
 Handling confidential documents ensuring they remain secure;
 Preparing invoices or financial statements and providing assistance in bookkeeping;
 Maintaining electronic and paper records ensuring information is organized and easily accessible;
 Conducting research and preparing presentations or reports as assigned.

[April 2019 – October 2021] – “Qatar Duty Free” at “Qatar Airways”, Doha - Qatar.
Position: Brand Ambassador of Luxury Brand

 Provided great customer service by anticipating and responding to customer needs;

 Initiated conversations and connecting with the customer by communicating genuinely and articulately;
 Ensured the customer is always the priority;
 Anticipated store needs, reading body language, and picking up on cues to help customers;
 Kept up-to-date on merchandise choices and using suggestive selling skills to share this knowledge with
customers;
 Addressed customers' queries about products, prices, availability, the product uses, and services;
 Conversed with clients to better understand their requirements and making suggestions for improving their
appearance;
 Helped clients find beauty products and fragrancies they were looking for;
 Delivered an in-store experience focused on the customer, ensuring a fast, easy and exciting shopping experience;
 Kept managers informed of customer merchandise and business flow issues;
 Maintained high personal presentation standards that represented the “Qatar Duty Free” Brand in general.

[October 2017 – June 2018] – “Serene Pharma” LTD, Bishkek - Kyrgyzstan.

Position: Sales Executive

 Held the overall responsibility for the achievement of qualitative and quantitative sales objectives in a specific
territory, for product lines or accounts;
 Scheduled appointments with Doctors and pharmacists, and other healthcare professionals to promote company
products;
 Increased sales by monitoring pharmacies and performed good communication with Hospital management;
 Identified needs, worked with objections, and focused on the advantages of the company’s products in
comparison with competitors;
 Developed an in-depth understanding of company products;
 Built and maintained good business relationships with customers to encourage repeat purchases;
 Followed up on leads generated by the company;
 Prepared presentations for potential customers;
 Provided unmatched customer value for both external and internal customers;
 Prepared and appropriately managed assigned territory and key customers;
 Provided current, accurate, company-approved information to physicians and other customers;
 Maintained accurate and current records of pharmacies, customer calls, and necessary follow up actions;
 Researched, read, and studied medical literature to improve product knowledge to increase sales effectiveness;
 Maintained an accurate record of product usage per account, managed ordering and availability.

[August 2014 - April 2019] – “Alfa Telecom” («Megacom») CJSC, Bishkek - Kyrgyzstan.
Position: Senior Specialist

 Promoted to the position of Senior Specialist of the Research Department from the position of Senior Specialist
(Supervisor) of the Call Center Department in August 2018 (previously promoted from Specialist of 3rd Level in
March 2015) for outstanding customer service, excellent job performance, and dedication to work.

[November 2013 – May 2014] – “KyrgyzKommertsBank” OJSC, Bishkek - Kyrgyzstan.

Position: Management Trainee Officer at Corporate Banking

 Planned and promoted Bank services;

 Aided customers in the opening, managing, and optimizing their bank accounts and other products;
 Pursued leads and potential customers to expand services and products offered;
 Provided advisory services for clients regarding available financial services;
 Referred clients to financial specialists in the event of specialized needs;
 Advised clients about the risks, consequences, and benefits of alternative lending solutions;
 Registered the applications for Internet transactions and Internet-Banking;
 Actively sold/cross-sold asset and liability products to new and existing Classic & Advantage customers;
 Met individual sales targets set by the Management of Bank of Kyrgyzstan;
 Allocated responsibility to Retail banking advisors to respond to customer inquiries forwarded by the call center;
 Conducted daily front office meetings and reported to the Branch Sales Service Manager all the daily activities;
 Assisted customers with processing transactions, such as deposits, withdrawals, or payments, resolved complaints
or account discrepancies, and answered questions;
 Followed all bank financial and security regulations and procedures.

[January 2013 – November 2013] – “Kyrgyz Opera and Ballet Theatre”, Bishkek - Kyrgyzstan.
Position: Personal Assistant to GM

EDUCATION
 [2009 – 2013] – The Kyrgyz National University, Bishkek - Kyrgyzstan;
Qualification: Bachelor’s Degree in Economics and Management.

TRAININGS AND CERTIFICATIONS

LANGUAGES

 Russian – Native;  Turkish – Fluent;

 English – Fluent;  Kyrgyz – Fluent.