FLORIA FURGENCE MATHIAS

PERSONAL DETAILS
Address: P.O Box 54008 Dar es salaam, Tanzania
Mobile: 0785674100/ 0768822273
Email: floramathias1996@gmail.com
Birth date: 05/05/2021
Gender: female

CAREER OBJECTIVE
I am energetic and passionate graduate accomplished bachelor in accountancy at the institute of
finance management. Aiming to use my knowledge of accounting to work in any organization.

PERSONAL PROFILE
 Honesty, trustworthy, dedicated, patient and flexible with good personality, confidentiality
and unwavering commitment.
 I’m innovative, creative and hardworking as well as a performance oriented, having very
strong working ethics, honest and well mannered
 I’m a person with strong desire, ability and willingness to rapidly master and successfully
implement new techniques and skills.

EDUCATION BACKGROUND
Bachelor in accountancy Institute of finance 2016-2019
management
Advanced certificate of Tusiime high school 2014-2016
secondary education
Ordinary certificate of Kibosh Girls secondary 2010-2013
secondary education school
Primary level education ST Marys’ School 2002-2009
WORKING EXPERIENCE
ASSISTANT RELATIONSHIP MANAGER: (Practical training) July 2018, at NMB Bank
Duties and responsibilities
 Creating a best relationship between customers and business
 Having knowledge on products and services provided so as to educate clients
 Provide support, information and making sure provide solution to a problem
 Using KYC to ensure all accounts are opened according to bank procedures
 Making follow-up on the roles assigned and collect clear details from clients
 Promptly clients visits for the purpose of exposing financial education to groups of people
 Work closely with team members to ensure that the set target is well achieved accordingly

MENTOR: (Volunteer) September 2019 up to date, at Help to help foundation

MARKETING OFFICER: (Intern) September 2020- March 2021 KCB BANK TANZANIA
Duties and responsibilities
 Plan, prepare and manage the publication and distribution of publicity materials.
 Devise marketing campaigns.
 Organize a calendar of marketing events, such as dinners, promotions, exhibitions,
product launches, workshops, open days or fundraising activities.
 Represent the company at events.
 Researching and analyzing data to identify and define audiences.
 Conducting promotional activities.
 Organizing and distributing financial and statistical information.
 Overseeing campaigns on social media.
 Creating a best relationship with customers

BANK OFFICER-Relationship officer March 2021- July 2021 CRDB Bank Plc
Duties and responsibilities
 Signing on new clients and helping them through the onboarding process.
 Managing client bank accounts, including opening and closing accounts, and overseeing
transactions.
 Processing deposits, payments, and withdrawals.
 Authorizing and evaluating overdrafts and loans.
 Help customers solve their financial problems
 Managing customer expectations
BANK OFFICER-July 2021 to date at NMB Bank Plc

Duties and responsibilities

 Creating best relationship with customer and onboarding new customers
 Assisting customers with their banking needs.
 Providing advice and suggestions.
 Opening and closing savings and checking accounts.
 Cross-selling financial services and products.
 Resolving customer complaints.
 Escalating issues to the bank manager, when necessary.
 Identifying new business markets and recording daily customer transactions

SKILLS AND COMPETENCES

 Marketing awareness and customer focus
 Teamwork player
 Communication skills
 Time management skills
 Decision making
 Flexibility
 Computer knowledge; MS word, MS excel, MS PowerPoint
 Fluent English and Swahili

HOBBIES AND INTEREST

 Socializing
 Team sports
REFEREES
Apart from my personal information mentioned in my CURRICULUM VITAE, other information
with some recommendations maybe sought freely from
Mrs Mkunde Joseph
Senior Relationship Manager,NMB Bank plc
P.O BOX 9213 Dar es salaam, Tanzania
Tel: 0767047020
Email; mkunde.joseph@nmbbank.co.tz

Mr Dennis Kabuje
Manager Customer Experience, CRDB Bank plc
Tel: 0762001122
Email; dennis.kabuje@crdbbank.co.tz

Mr Juma Adbul
Head of Retail Banking, KCB Bank Tanzania
Tel: 0754647932
Email: juma.abdul@kcbbank.co.tz

I FLORIA MATHIAS declares that all the above mentioned details and information given by me is
true and correct to the best of my knowledge and belief.