KHADIJA DIHAB MOHAMMED

Nairobi - 254 725499777 - khadijadihab@gmail.com

Professional Summary
Ambitious accounts collections manager with an ability to successfully locate debtors and establish
repayment arrangements to satisfy account terms. Highly skilled at meeting and exceeding personal
and Company's goals. Dedicated to utilizing exceptional communication skills with customers to
resolve account inquiries.
Experienced data analyst knowledgeable about statistical analysis and record keeping.

Career Objective
To make use of my interpersonal skills to achieve goals of a company that focuses on customer
satisfaction and customer experience and data analysis
To obtain a Leadership position in a progressive organization where exceptional people and
organizational skills will be maximized to produce results.

Experience
Boresha Credit Services Limited June 2021 to Current
Account Collections Manager

 Reporting to the Team leader recoveries

 Undertaking regular and frequent calls, site visits, and follow-ups with debtors to implement
remedial strategies and action plans for loan recovery.
 Monitor allocated portfolio of delinquent loans facilities to determine reasons for delinquency
and setting collections strategy and processes within determined broad policy guidelines and
regulation to minimize credit losses on behalf of the Company's client.
 Sending reminders on debt payment deadlines to customers on behalf of the Company's client
Negotiating debt payment plans with debtors on behalf of the Company's clients i.e. the bank
and Sacco's through emails, phone calls and field visits where needed.
 Maintaining and Updating information regarding the debt, debt balance and any other
information regarding the debtor and the client during the process of Recovery

The National Treasury Limited May 2019 to August 2021

Attachment
Department of Planning, Monitoring and Evaluation

 Applied expert knowledge for daily completion of tasks and streamlining workflows.
 Offered thorough support knowledge aiding team assignments and deliverable.
 Liaised with team members to promote public relations strategies.
 Utilized practical communications skills to maintain and build positive client relationships.

African Banking Corporation Limited May 2018 to May 2018

Attachment
 Record keeping.
 Standardized analysis metrics and dashboards using data visualization software.
 Yusuf J M & Co. May 2017 to August 2017

Attachment

Core Skills
 Account collections  Record keeping
 Great Negotiation Skills  Tax Filing
 Strong Leadership Skills  Data analysis
 Emotional intelligence  General Office Administration Skills
 Conflict solving skills  Excellent customer service
 Excellent communication skills

Educational Background
Chuka University Dec 2020
Bachelor of Science: Economics and Statistics
Second lower division

St. Mary's Lwak Girls Nov 2010

Kenya Certificate of Secondary Education
Aggregate of B (minus)

Bhayani Primary School Nov 2014

Kenya Certificate of
Attained: 378

Other Formal Certifications

 SPSS
 STATA
 Computer Packages
 AIESEC conferences Kenya and Tanzania.
AGAPE leadership Training

Leadership
 A head girl in Primary school.
 Class representative in high school form 1 and 2, then elected as the tuition captain in form 3
and 4.
 As part of extracurricular activities I was a member of a youth run organization called AIESEC
in Chuka university. I was elected as a Vice President in charge of Talent Management (Human
Resource) during my final year.
 In AIESEC I was part of the finance and legal team which helped in governing the organization
and manage the finances of the club.

Interests
 Reading Educational Novels and Articles
 Charity
 Traveling and Adventure

Referees
1. CPA Christopher Mutie, B comm, MBA, CPA(K)
Managing Director/CEO
Boresha Credit Services Limited
cmmutie@bcsl.co.ke

2. Phyllis Maitha
Manager sales, marketing, and Research
Stima DT Sacco.
pmaitha@stima-sacco.com

3. The National Treasury and Planning

State Department of Planning
Monitoring and Evaluation Directorate
monitoringevaluationdepartment@gmail.com

4. Mr. Doughlas Okiring

Manager ABC bank Kisumu branch
doughlas.okiring@abcthebank.com

5. Yusuf J M & Co.

info@yusufauditors.co.ke
Contact: 0722105844