JUSTINE ELIKPLIM ASIEDU

TEMA-WEST/ADJEI-KOJO/SUNCITY
0552836575
justineasiedu555@gmail.com

PROFILE
I am a young administration graduate as an experienced administrator with two years of work
experience in managing office operations and providing administrative support. Proficient in
organizing schedules, coordinating meetings, and maintaining accurate records. Skilled in using
Microsoft Office Suite and other productivity tools to streamline workflows and increase efficiency.
Demonstrated ability to communicate effectively with colleagues and stakeholders, build positive
relationships, and resolve issues in a timely manner. Proven track record of contributing to team
success and achieving organizational goals.
OBJECTIVE
My personal objective is to obtain a challenging and rewarding position in the business field where
I can leverage my administrative skills and experience to contribute to the success of the
organization and further develop my professional skills."
EDUCATION
Date Qualifications. School
2019-2021. Bachelor of Business Administration University of Professional Studies, Accra.
2017- 2019 Diploma in Management Studies. University of Professional Studies, Accra.
WORK EXPERIENCE
Job Role: Head of Customer Service
Company: Dujis Ghana
Location: Tema, Accra. Date:September 2023
Duties and Responsibilities
 Overseeing all aspects of the customer experience
 Setting and achieving customer service goals
 Monitoring customer feedback, and implementing improvements based on customer insights.
 Collaborating with other departments such as marketing, operations, and product development to
enhance the overall customer experience.
 Analyzing customer data and trends to identify opportunities for growth and optimization.
 Creating a seamless and enjoyable customer journey that drives customer loyalty and contributes
to the company' s success.
Job Role: Trade Finance Executive
Company: Euro Exim Bank
Location: St.Lucia.
Date: January 2023 - August 2023.
Tasks
 Preparing Letter of Credit
 Documentary Collection
 International Trade Services
 Account Opening
 Customer relationship
 Sale of Bank Products.
Job Role: Retail banking and bancassurance
Company: Republic Bank Ghana
Location: Tema Comm.25 Branch
Date: November 2021 - August 2022
Tasks
 Bancassurance
 Retail banking
 Customer service
 Back office operation
 Assisting tellers
 Assisting business unit
 Assisting back officer and operations manager
Job Role: Front desk & Account Officer
Company:Sincere Ventures
Location: Tema
Date: August 2018.
Tasks
 Handling Customers
 Responding to Customers
 Receiving Phone calls
 Bookkeeping and sales records keeping
 Receiving cash from Retailers
 Making payments and handling cash.
SKILLS
 Good communication skills
 Good customer service skills
 Active listening skill
 Time management skills
 Creative and innovative
 Good writing skills
 Problem solver / resourceful
 Good inter-personal skills
 Good presentation skills
 Participate in team work
 Social media management
 Marketing skills
REFEREES
Available upon request.