HARRIET KEMUNTO ABUGA

P.O BOX 2218-00200

Tel: 0717750537 / 0765191308
Email: vclarissah@gmail.com

CAREER OBJECTIVE
To work in a dynamic, changing and challenging environment that requires
professionalism, hard work, creativity, innovation, teamwork: an environment that
embraces technology and provides opportunities for career advancement.

PERSONAL PROFILE
I am a hardworking individual. I am a woman of integrity and a natural leader. I am self-
driven and work well with others. I am also customer friendly and able to build repur with
individuals well. I learn quickly and can adjust to change easily. I endeavor to gain
experiences that will better me as an individual, build those around me and better the
company I am working for.

I aim to achieve high career growth through a continuous learning process and keep myself
dynamic, visionary and competitive with the global industrial changes.

Personal Details:
 Date of Birth: 27th December 1993
 Gender: Female
 Nationality: Kenyan.
 Religion: Christian.

Education and Professional Qualification:

 Bachelor of Science in Agribusiness Management, Jaramogi Oginga Odinga
University of Science and Technology, 2013-2017

 Kenya Certificate of Secondary Education, Muthale Girls High School, 2008-2011

Other Significant Trainings

 Computer Packages, Legacy College of Business Studies, May-Aug 2012

Key Professional Skills and Competencies:

 A positive “can do” attitude and positive to change

 Computer literacy: Microsoft Office, Excel etc.
 Learning mind set and willingness to develop key skills and competencies.
 Ability to work under pressure and maintaining high accuracy in a fast paced
environment.
 Proficient at establishing credibility quickly and building relationships with a range
of stakeholders.

Harriet Kemunto CV-0717750537 / 0765191308

  Possess excellent analytical skills with the ability to think independently and draw
conclusions
 Excellent Interpersonal and customer service skills
 Great marketing strategies
 Great team player spirit
 Strong organisational & time management skills

PROFESSIONAL EXPERIENCE

Payments Officer
Equity Bank (K) Limited, September 2021 to Date:
 Worked to address all customer concerns in a timely and effective manner.
 Developed successful tactics to sell products and services to customers.
 Effectively engaged and assisted walk-in customers as well as doing door to door
customer visitations.
 Worked to understand the needs of the customers.
 Provided high quality customer service to customers.
 Reporting and reconciliation of e-Banking transactions( SMS banking, mobile
banking, internet banking) and card products( ATM, POS, Visa, Master card)
 Support process improvement and digitalization within the department process.
 Participating in testing during upgrading e-Banking and card systems.
 Escalate payment issues where necessary to the point of resolution
 Responding to customer enquiry of bank products and services and ensuring
delivery and in good quality and manner.
 Address customer concerns both via phone, email or online chat systems, assist
them and relay customer feedback to department within the company.
 Flexibility and adaptability to handle various tasks and deadlines effectively.

Sales Representative
FossilCote Limited August 2019- June 2021
 Generated Leads and answered customers' questions regarding products, prices and
availability.
 Achieved high sales percentage with consultative value focused customer service
approach.
 Pitched products to potential clients in the market.
 Demonstrated company standards in selling, customer service and visual
merchandising.
 Recommended products to customers, based on customers' needs and interests
 Answered customers' questions about products, prices, availability, product uses,
and credit terms.
 Estimated or quoted prices, credit or contract terms, warranties, and delivery dates.
 Performed administrative duties, such as preparing sales budgets and reports,
keeping sales records, and filing expense account reports.

Harriet Kemunto CV-0717750537 / 0765191308

  Developed and implemented market strategies to increase product awareness, to
meet business objectives and increase sales

Field Sales Executive

Pure Boutique Supplies Ltd, Nairobi, Jan 2018- April 2019
 Met with key decision-makers in various hotels to market textiles and amenities for
the company.
 Conducted ongoing marketing efforts via cold calling, mailers, business referrals,
personal networking, social media, and trade show demonstrations, keeping
apprised of new businesses, referrals, and competitor research
 Completed all assigned visits within my designated territory
 Responsible for establishing and maintaining professional business relations with
procurement personnel.
 Negotiated, wrote and sent quotations, closed contracts and generated weekly sales
reports via MS Office Suite.
 Performed ongoing assessments on each account to analyze profitability and
opportunities for add-on sales.
 Established the company's new territory and raised gross revenues significantly
within a one-year period via the ability to close 50% of all attempted sale
endeavours

Intern
Evergreen Crops Ltd April-July 2016
 Recording proper dating procedures for post harvested horticultural crops such as
sage, chives, basil, oregano etc.
 Developed knowledge about products and sales items from production to ready
market.
 Prioritized record keeping tasks an up-to-date production data that is in a systematic
and chronological manner.
 Warehouse Supervision

Harriet Kemunto CV-0717750537 / 0765191308

 REFEREES

Please feel free to contact the under mentioned regarding my competence, work ethic,
performance and / or any other aspect with respect to me: -

1.Mr. Craig Robertson 2. Mr. John Nyoike 3.Mr. Paul Mureithi

● General Manager Fossilcote Branch Payment Supervisor
Business Growth and Development
Limited
Officer
Equity Bank Limited Syokimau Equity Bank Limited Syokimau
Branch. Branch.
Cell:0795367745
Cell:0763122366 Cell:0763712514

Harriet Kemunto CV-0717750537 / 0765191308