Reina Aquino Navarro

+971 50 921 4345 (WHATSAPP) / +971 58 207 3818 (CALLS)

reinanavarro023@gmail.com

Villa 8 Khuzam, Ras Al Khaimah, UAE

Objective
I am an enthusiastic sales professional who excels at motivating others to achieve record sales numbers. As well as
exceeding quota requirements as the leader of a sales team. A have an insatiable desire to educate consumers and
build lifetime brand loyalty. I achieve my impressive sales outcomes through methods that are honest and
representative of organizational character. As a leader. I am committed to motivating my team by nurturing
relationship, providing reasonable sales goals, and working right alongside my colleagues.

Experience

Job Title I Company

Alwan General Trading LLC — Executive Assistant
United Arab Emirates
April 14, 2021 - August 1, 2022

Job Title I Company

Ahmad Tea London - Sales Team Leader
United Arab Emirates
Nov. 19, 2018 - February 20, 2021
2 Years Finished Contract

Job Title I Company

Al Maleki Cosmetics Trading- Sales Outdoor
United Arab Emirates
Sept. 20, 2014 - Oct. 20, 2018
4 Years Contract

Job Title I Company

The Lake Hotel Tagaytay — Receptionist
Philippines Jun. 3, 2013 - Jun. 10, 2014
1 Year Contract

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Job Title I Company
Max's Restaurant — Receptionist
Philippines Nov. 18, 2012 - May. 18, 2013
6 Months Contract

Job Title I Company

Colgate — Promoter
Philippines Apr. 10, 2012 - Oct. 10, 2012
6 Months Contract

Job Title I Company

Dunkin Donuts — Cashier
Philippines Sept. 3, 2011- Feb. 3, 2012
6 Months Contract

Skills
MS OFFICE Organizational
Communication Leadership
Creativity Team Player /
Teamwork

Personal Profile

Date of Birth: August 21, 1991

Sex: Female
Marital Status: Single
Nationality: Filipino
Languages Known: English - Basic Arabic
Passport No: E98888
Driving License, no: 190155 with Own Car, UAE

Education
Degree Title - Bachelor in Science Hotel and Restaurant Management
Cavite State University Philippines
2010 - 2014
Degree Title - High School
Kin Yang Academy
2006 – 2009

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 Alwan General Trading LLC — Executive Assistant

Preparing financial statements, reports, memos, invoices letters, and other documents.
Answering phones and routing calls to the correct person or taking messages.
Handling basic bookkeeping tasks.
Filing and retrieving corporate records, documents, and reports.
Researching & conducting data to prepare documents for presentation by boards of directors, committees, & executives.
Helping prepare for meetings.
Accurately recording minutes from meetings.
Greeting visitors and deciding if they should be able to meet with executives.
Using various software, including word processing, spreadsheets, databases, and presentation software.
Reading and analyzing incoming memos, submissions, and distributing them as needed.
Making travel arrangements for executives.
Performing office duties that include ordering supplies and managing a records database.
Experience as a virtual assistant.
Opening, sorting, and distributing incoming faxes, emails, and other correspondence.
Provide general administrative support

Ahmad Tea London - Sales Team Leader

Possess a competitive spirit and desire to meet and exceed daily sales goals.
Maintain strong knowledge of all products, accessories, pricing plans, promotion, and service features.
Lead by example and motivate sales associates to provide outstanding customer service.
Ensure an extraordinary customer experience by providing efficient, courteous customer service and assist in all aspects of the
sales including completing customer contract and accepting customer payments and filing the complete orders.
Maintaining store staff job results by coaching, counselling, and discipling employees, planning monitoring, and apprising job results.
Dealing with any customers complain.
communication and negotiation skills to persuasively educate customers.
public speaking and leading discussions and meetings to successfully motivate others sales team members.
Detail-oriented finding potential customers to ensure new business.
customer relationships to gain return business and lifelong brand commitment.
Aggressively seek out new business opportunities by consistently conducting cold call activities.
Developing and maintain strong business partnership with the purpose of gaining the client's trust and delivering value added
services.

Al Maleki Cosmetics General Trading – Sales Outdoor

Regularly exceed targeted sales goal.

Attended trade shows and sales conferences to maintain up to date knowledge and network with industry contract

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 Perform comprehensive market research on products and local business.
Actively cold and warm call potential clients to get a foot in the door.
Demonstrate products at customer locations and answer question about products and services.
Draft sales proposal and complete contacts.
Maintain 24/7 availability for customer questions and concern.
Answered customer's question regarding products, prices, and availability.
Emphasized product features based on analysis of customer's needs.
Taught potential clients about products through seminars and other special events.
Exchanged selling strategies and marketing information with colleagues.
Used networking opportunities to create successfully, on-going business relationships.
Planned and organized routes with territory to maximize efficiency and time the field.
Be the liaison between the customer and services for new ordered products and for all other service requests that originate in sales.
Assist with problem resolution as requested by the customers.
Developed customized techniques to successfully sell and upsell financial services to new and existing clients.
Responsible for products availability, sampling, pricing and sales support and presentation.
Handled the task of promoting products and services of the organization.
Responsible for taking appointments for different customers.

The Lake Hotel Tagaytay — Receptionist

Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and
also make sure that all reservations cancelled are affected immediately to avoid confusion.
Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a
very courteous manner to protect the image of the hotel.
Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to
avoid rowdiness.
Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but
attended to promptly to keep the hotel business running
Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and
satisfaction.

Max's Restaurant — Receptionist

Manage in-person and telephone guest inquiries, customer service requests, and reservation bookings.
Develop rapport with clients and generate and generate repeat business through friendly attitude and extensive cuisine knowledge.
Spot VIP client immediately and provide special treatment including preferred tables.
Inquire about drink orders and provide information to wait staff.
Take guest to their designated table, give information about specials, handle special request, and provide waiter information.

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 Colgate — Promoter

Merchandise store displays to keep store environmental visually appealing.

Use effective sales and soft-skill communication techniques to quality prospective clients.
Demonstrate and explained products, methods, or services to persuade customers to purchase products or utilize services.
Identify interest and qualified customers to provide them with additional information
Research and investigate products to be presented to prepare for demonstrations.
Sell products being promoted and keep records of sales.
Set up and arrange displays and demonstration areas to attract the attention of prospective customers.

Dunkin Donuts — Cashier

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or customers.
Count money in cash drawers at the beginning of shifts to ensure that amount is correct and that there is adequate change.
Make sales referrals, cross-sell products and introduce new one.
Resolve customer complaints, guide them, and provide relevant information.
Process returns and check to see if item is damage
Greet customers when entering or leaving establishment
Pleasantly deal with customers to ensure satisfaction.

I hereby declare that above furnished facts are true to my knowledge and belief. I shall be very thankful to you for
this act of kindness.

Very truly yours,

Reina Aquino Navarro

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