Liam Smith

Street Adresse: 13313 SW 113TH CT, MI, FL

Email: LiamSmith@hotmail.com
Phone: +146587458589

Customer Service Representative

Professional Customer Service Representative with proven work experience in service, and dispatching.
Showcased with five years of applying customer methods, recording cost savings, and developing new
business. Convinced clients to acquire game subscriptions and reservations in addition to their original plans
to make purchases. Successfully handled returns and displeased customers when problems arose. Convinced
shoppers to make unintended purchases of extra items. All games and other things sold in the store must be
remembered, and their selling points must be remembered. Filed games alphabetically and in the correct
locations. Checked the inventory regularly to make sure there were no loss prevention problems. Improved
my people skills, gained useful training experience, and offered top-notch customer service, and
professionalism. Increase driver availability to fully utilize equipment for optimum revenue and profitability.
Examined all phone and fax orders, then process and distribute them in accordance with terminal procedures.
Ready to learn new things and develop new skills.

Core Competence

 Time Management
 Empathy  Adaptability
 Self-awareness
 Critical thinking  Self-Control
 Effective Listening
 Persuasive Speaking  Teamwork
Skills
 Attentiveness
 Problem-solving skills
 Ability to Use
 Flexibility
Positive Language  Responsibility
 Willingness to Improve
 Active listening  Patience

Professional Experiences

Customer Service Representative 09/21 – 06/22

New Service Miami
The City of Miami, State of Florida

Held general associate and sales jobs where I interact with clients. Preferred a setting where I could exhibit
my creativity, either via my job or at the very least through how I conduct myself in the workplace. Carried
out operational and administrative tasks as assigned by the store manager or supervisor. Achieved its sales,
profit, and shrink objectives. Supplied for the business, cash wrap goods, and backroom products are
organized. Obeyed the operational guidelines and business ethics as conveyed by the store support center,
procedure manual, and other channels of communication. Technical Support Specialist – 2 level over three
years of retail experience in a fast-paced, team-based setting. Dynamic gamer advisor with extensive
business knowledge. Excellent customer service, communication, and listening skills, familiarity with cash
management and POS systems, ability to multi-task and maintain a courteous attitude under pressure. Built
client loyalty and long-term connections while constantly exceeding individual sales targets.

 Operated and registered for cash,

 Informed Customers about impending sales events and discounts.
 Educated Customers about the new updates in order to generate enthusiasm for the company's mission and values.
 Developed new procedures and policies
 Conduct high-level calls
 Collaborated with promoted products and educated team
 Achieved 10% financial growth of the company
 Implemented a new strategy for finding new products
 Customer Service Representative 09/17-09/19
MBS Service
The City of Miami, The State of Florida

Highly skilled Customer Service Representative combined information of knowledge with techniques of
internal speaking. Led a team of 3 and drove new products on the website. All client concerns were
handled professionally, with customer happiness as a top priority. Answered client calls swiftly and
appropriately. By greeting and reacting to all customers in a polite manner, I created a customer-focused
retail atmosphere. Looking for a position that will allow me to begin my career as a Technical Support
Specialist – 2 level and provide me the opportunity to have a positive influence and improve the overall well-
being of those around me by utilizing problem-solving abilities, effective communication, and creativity. An
ambitious Support Specialist with the ability to make synergically relations between theoretical and
practical developing customer service. Understood new customer approach in the prospective customer
business.
 Emailed the information about the new updates
 Established internal working and worked with time management
 Managed events and conferences for the gaming team
 Every consumer received warm and transparent service.
 I scanned things and organized and counted shop inventory.
 Answered questions, made ideas, and provided both community
and personal reviews on potential game purchases.

Customer Service Representative 01/16-01/17

Fast FD Service
The City of Miami, The State of Florida

Customer Service Representative, who is composed, stable, and data-driven with 1 year of development in
the gaming business, and media. Corrected the stock count at the shop. Processed inbound products while
troubleshooting and detecting faults. Serviced may comprise any mix of the following services, but the first
two are essential to begin an intensive services program. Developed and managed a written plan of action for
veterans, including accurate and timely case notes. Customers were added our wide range of gaming consoles,
games, accessories, upgrades, and trade-ins. Customers were matched with goods that would provide a
pleasurable GameStop experience. exceeded the high level of customer service commitment A dedicated and
dependable Game Advisor professional with a unique blend of people, leadership, multitasking, and deductive
reasoning abilities complemented by technical expertise, management experience, and attention to detail.

 Developed business plan for FD Service

 Achieved 15% financial growth of the company
 Customers with queries and software issues received phone hppp.
 hpppmmendations on upgrading, insurance, and software operations were made.
 Developed marketing strategy
Truck Dispatcher 03/15 - 02/16
New Links
The City of Miami,
Republic of Serbia

A responsible truck dispatcher communicated with clients to inform them of their goals. Monitored the truck
scheduling and confirmed orders. Helped with documentation and improved order statuses on the websites.
The hard-working agent provides information about trucks and yards. Establishes relationships with drivers
and dispatching office. An ambitious agent makes a high level of teamwork within the security center.
Establish and keep a professional yet paternal connection with each driver to guarantee the company's
demands are satisfied. To ensure a high level of service, communicate with consumers in a timely and
effective manner. Increase driver availability to fully utilize equipment for optimum revenue and
profitability. Load information should be entered into the tmw system, and delivery notes should be prepared
for each load. Examine paperwork for accurate loading numbers, lifting directions, rack assignments,
invoicing instructions, and so on. All important information for a scheduled load should be documented and
communicated to drivers. Examined the dispatch sheet and arranged loads/driver assignments.
 Reached the highest level of teamwork in a complicated situation with a strong work ethic and achieved 10% financial
growth
 Followed the drivers’ business hours and equipment availability.
 Made a high level of keeping the driver’s logbook for errors.

Education
Bachelor in Marketing Communication 2015

University of Miami