Job Description for Automobile Retail Telecaller

As an Automobile Retail Telecaller, you will be responsible for contacting potential customers by
telephone to deliver information about vehicles, promotions, and services offered by the dealership.
Your primary goal is to generate leads, schedule appointments, and maintain a positive customer
relationship over the phone.

Responsibilities:

1. Conduct outbound calls to prospective customers from provided lists or databases.

2. Introduce and explain various automobile models, features, and promotions offered by the
dealership.

3. Understand customer requirements and effectively communicate the benefits of specific

vehicles or services to meet their needs.

4. Schedule appointments for customers to visit the dealership for test drives or further
discussions with sales representatives.

5. Follow up on leads and inquiries generated through marketing campaigns or previous

interactions.

6. Maintain a database of customer information, interactions, and appointments using CRM

software.

7. Handle incoming calls from customers, providing information, and assisting with inquiries or
redirecting calls to appropriate departments.

8. Provide exceptional customer service by addressing concerns, resolving issues, and ensuring a
positive customer experience.

9. Collaborate with the sales team to achieve targets and meet set objectives.

10. Stay updated on product knowledge, inventory, pricing, and dealership policies to provide
accurate information to customers.

11. Achieve and exceed individual and team targets for lead generation, appointment setting, and
sales conversions.

Jasper Industries Pvt. Ltd. Since - 1955

Requirements:

1. Proven experience as a Telecaller, telemarketer, or in a similar customer service role.

2. Excellent communication and interpersonal skills.

3. Ability to persuade and influence customers effectively over the phone.

4. Knowledge of automobile industry terminology, models, and features is a plus.

5. Proficiency in using CRM software or similar tools to manage customer interactions and data.

6. Strong multitasking abilities and the capability to work in a fast-paced environment.

7. Goal-oriented with a focus on achieving sales targets and generating leads.

8. High school diploma or equivalent; additional certification in sales or customer service is a plus.

Job Location: Kompally & Nacharam.

Package Details: Based on Pervious Package.

Notice Period: Immediate Joiner required (or) Less than 15 days.

Jasper Industries Pvt. Ltd. Since - 1955