MAGDI SAAD

Call Center Agent

Desire to occupy full-time job position in a fast-paced organization. Comes with exceptional ability to
handle any duty assigned, a quick learner, and can pay attention to the details.

WORK EXPERIENCE
magdysaad201@gmail.com
Call Center Agent
Etisalat Telecommunication Company
+971582275530 01/2022 - 12/2022, Cairo
Achievements/Tasks
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
Dubai, United Arab Emirates
De-escalate situations involving dissatisfied customers, offering assistance and support
Guide callers through troubleshooting, navigating the company site or using the products or
20 May, 1997 services
Review customer or client accounts, providing updates and information about billing, shipping,
SKILLS warranties and other account items

Communication Sales Enigineer

Caremed Company
Excellent command on 03/2021 - 12/2021, cairo
office suits Achievements/Tasks
dealing with hospitals and training doctors

Team work cooperating with the sales and marketing team leaders to determine best products to promote
or withdraw
working in specialization of ICU and OR devices
Eunduring work under
pressure

Decision making EDUCATION

Bachelordegreeinbiomedicalengineering
System analyst
Faculty of ELECTRONIC ENGINEERING
09/2015 - 01/2021,

LANGUAGES
COURSES
Arabic
Native or Bilingual Proficiency DIGITAL MARKETING AT COURSERA (11/2022 - Present)

English INTRODUCTIONTOMEDICALMARKET (04/2020 - 05/2022)

Full Professional Proficiency
TRANINGONDENTALUNITS (03/2020 - 04/2020)

TRAININGINSHEBINHOSPITALS (10/2019 - 11/2018)