GAGNON BARNIER

EXPERIENCE
Sales Consultant Mar 2022 – Dec 2022
TELUS Communications

CONTACT  Provided technical support to over 100 clients, addressing

their telecommunications software-related issues.
 Adderss  Resolved an average of 25 customer inquiries per day,
Britannia No. 502, SK S0M 0W0, Canada ensuring their telecommunications systems operated
smoothly.
 Phone  Assisted in the integration of CloudCall's
+1 344258373 telecommunications solutions into 50 different client
software systems, enhancing their communication
 Email capabilities.
Barniergagnon@gmail.com  Conducted training sessions for 10 new employees on
CloudCall's software and customer support procedures.
 Reduced the average issue resolution time by 30% through
EDUCATION efficient problem-solving and improved communication.
 Maintained a customer satisfaction rate of 95% through
 Communication Studies
effective support and timely issue resolution.
2017 – 2021
Pre-Sales Consultant Feb 2023 – Now
 Simon Fraser University IBM Canada
GPA 3.4 / 4.0
 Played a pivotal role in i2 Technologies' expansion into the
oil & gas industry.
 Key Sale Contribution: Made a significant contribution to a
SKILL major sale to an oil major client. This sale laid the
 Product Knowledge foundation for a strategic partnership between i2
 Time Management Technologies and the oil major.
 Adaptability  Collaborated with the oil major to develop a groundbreaking
 Problem-Solving Supply Chain Management (SCM) solution specifically
 Sales Techniques tailored for the downstream oil industry.
 Data Analysis  Provided support for sales activities targeting global
accounts, offering expertise in Oil & Gas supply chain
 Presentation Skills
operations.
 Engaged in all stages of the sales cycle, from initial
qualification to solution architecture, product
demonstrations, and commercial aspects of the bid.