CHERYL MELISSA KON LEE PING

WORK EXPERIENCE
Solution Area Specialist for Microsoft Cloud Solutions ( Azure, Modern Workplace
and Dynamics )
Webhelp Malaysia Sdn Bhd – Microsoft Project ( Australia/New Zealand Market )
April 2022 – present

 Assisting and managing the assigned Agents in upselling and cross-selling

PROFILE
 Excellent customer/partner focused
relationship, ability to think long
term in business sense, big picture
person, ability to sniff business
prospects
 Excellent listener, Friendly, Excellent
time management skills, Pro-active,
Focused, Team player and Ability to
provide great ideas
Microsoft Modern Work Solution and Microsoft Dynamics ERP/CRM Solutions
not limiting to assign solution but also Microsoft Azure Solutions
 Ensuring agents opportunities notes are up to date
 Provide guidance to agents on opportunities generation to closure in order to
ensure forecasted pipeline and revenue
 Own and drive new revenue growth for Microsoft Cloud M365 solutions within
assigned agents by setting and achieving monthly sales forecasts.
 Pre-sales support on Solution Demo to customers
 Effectively turn opportunities and revenue pipeline by collaborating and
handover to Microsoft partners
 Maintaining partner relationship
Achievements

 Achieved 100% consistently of quarterly KPI which exceeded the targeted Net
CONTACT New Revenue, Partner Handover Rate, Average Revenue Per customer and
Average Deal Size
PHONE:
(+60)166095277
Territory Inside Sales
EMAIL: Webhelp Malaysia Sdn Bhd – Microsoft Project
ckon2582@gmail.com Feb 2020 – April 2022

 Managing assigned end customers via telephone to detect potential business

opportunities on Microsoft Cloud Solutions
Hobbies /INTERESTS  Qualify opportunities (BANT) and handle objections
Cycling  Handover opportunities to Microsoft Partner
Outdoor Activities - Hiking  Managing pipeline, forecasting business and develop influential relationship
Music/Art Performance with existing customers.
Travel  Generating up-sell and cross sell opportunities.
Reading  Supporting territory performance with revenue generation activities
 Following up on active opportunities until the deal closes.

OTHER DETAILS Achievements

Date of birth : 2nd May 1982
Age : 42
Marital status : Single
Place of birth : Kuching, Sarawak
Current Address : MK3-18-07 Arte Mont
Kiara, Dutamas, Jalan Sultan Haji Ahmad Shah
50480 Kuala Lumpur
Number of working experience : 18 years
 Awarded Certificate of Recognition for Best Performer FY2021
 Achieved quarterly target for 2 years consecutively and over achieved above
100% for 2-3 quarters with revenue hitting USD1 Million( double the targeted
revenue )
 Brought in an increase of 30-40% of net new revenue in FY22
 Promoted to Solution Area Specialist in April 2022

Senior Solution Sales

Honeywell International Sdn Bhd
April 2018 – Dec 2018
  Responsible for partner sales solution ( CCTV, Security, Access Control, IP
Video Intercom, Guestroom Control Automation, Building Management
System, Public Address & Voice Evacuation System) focusing on hospitality,
commercial buildings, government buildings, public sectors
 Cold calls to end user, contractor, consultant to arrange for product/solution
presentation
 Support spec-in job for projects, consultants, architect, main-con, developer &
end user
 Work together with technical team on providing system design & optimized
configuration to meet the budgetary price
 Prepare quotation, pricing and competitors data
 Accurate sales report and sales forecast

Achievement/s
Managed to achieve above targeted sales revenue for my assigned brand in the second and
third quarter , bringing in 5 new partners and built total of USD2 Million pipeline on my
first year in Honeywell.

Product Sales Representative

Bentley System Sdn Bhd
May 2014 – April 2017

 Work closely with a diverse team of both sales and technical professionals
located in South East Asia, China, America , India on technical requirements for
the electrical & plant design tools
 Primarily tasked to generate sales revenue to meet or exceed established sales
goals for electrical ,plant and civil design software products, professional
services and trainings for South East Asia market
 Drives channel partners which eventually turn into revenue sales
 Organise and involve in marketing events, workshops , conference, exhibitions
 To ensure a healthy pipeline every quarter until it eventually turn into sales
revenue
 Identify and evaluate opportunities across all the industries, and to manage the
relationship between the client and Bentley Systems including marketing and
maximizing exposure and awareness of the electrical design and plant design
tools.
 Ensure an increase in annual recurring revenue ( ARR ) in the assigned products

Achievement/s
 Managed to achieve 97% of my sales target even during several transition or re-
structuring of the organization
 Managed to secure an order from Tenaga Nasional Berhad for the electrical
design tools which Bentley has been trying to penetrate into this account since 5
years ago with a total value of USD100K into their R&D department on the
initial stage.
 Also managed to grow the revenue of plant design solution for Thailand market
by 30% in the year of 2016 as compared to 2015.

Account Manager
Johnson Controls Sdn Bhd
Oct 2011 – May 2014

 Markets Johnson Controls Building Efficiency Systems and Services typically in

Building Automation System , Fire Alarm System, Security Alarm System to
companies in the assigned markets ( commercial and manufacturing )
 Works closely with project team in order to maintain continuous knowledge of
project status in order to identify potential issues and/or opportunities within or
related to the project
  Develop and manage account plans/profiles
 Create and develop customer solutions and sales proposals
 Attain and exceed forecast sales objectives for Johnson Controls systems and
services
 Identify, understand and analyse system sales applications, new product
opportunities and innovative new sales ideas
 Meeting and growing revenue goals for assigned accounts

Achievement/s
 Successfully closed deal with Biocon 1002 Integrated Building Management
System with value of contract at MYR12 mil in Sept 2013. Biocon Project was
the first largest Integrated Building Management System in Malaysia for
Johnson Controls Malaysia. It was also the first installed base in the
pharmaceutical business for Johnson Controls Malaysia.

Project & Solution Engineer ( Equipment and Systems )

Schneider Electric Industries Malaysia
June 2009 – Aug 2011

 Manage small and large projects, focusing on the design of electrical distribution
systems for LV/MV switchgears, equipment, and systems.
 Oversee project budgets by handling financial estimates, cost forecasting,
billings, and purchasing.
 Produce technical drawings and documentation related to the projects.
 Coordinate with the purchasing department for necessary project materials.
 Communicate and collaborate with vendors, contractors, and customers.
 Validate and conduct product acceptance with customers before delivery.
 Organize and maintain project files according to department standards.
 Ensure project execution enhances project margins by at least 2% through
productivity and effective management.
 Submit final project documentation within two weeks after equipment delivery.
 Support the department manager in monthly billing plan submissions and align
with SAP system updates.

Product Application Engineer

Schneider Electric Industries Malaysia
Feb 2008 - 2009

 Conduct pre-sales presentations to clients regarding power monitoring control

products, including energy management software.
 Deliver technical training post-sales on power metering products to customers.
 Offer technical support to the sales and marketing teams to bolster market share
for power monitoring control products.
 Suggest energy-efficient solutions to customers and relevant groups.
 Aid the sales team in providing comprehensive support and architecture for
Energy Management solutions.
 Execute site integration activities encompassing commissioning, testing, and
installation of power monitoring products.
 Lead technical teams throughout project phases, from implementation to site
work, testing, and project completion.
 Perform service tasks, such as troubleshooting power meters and power
management software at customer sites.

Electrical Engineer
Dolphin Engineering, Malaysia
July 2006 – Jan 2008

 Design electrical diagrams, manage project costing, and oversee the fabrication
of control panels according to specifications. Develop PLC programs and create
Human Machine Interface (HMI) for control panels. Additionally, assist in
testing panels before dispatching them to the site.
 Manage and execute various projects within the Electro-Automation
Department, including indexer projects, cage handling automation, conveyor
 and chute automation systems, as well as feeding and discharging automation
systems.
 Provide on-site supervision and guidance to a team of technicians, ensuring that
site work progresses as scheduled and meets project requirements.

PREVIOUS WORKING EXPERIENCE

No Company Position Year

1. Sysnet Controls, Product Specialist Nov 2005 – March 2006
Malaysia
2. QC Scientific, Industrial Internship April 2005 – July 2005
Malaysia

SKILLS/LANGUAGE

No Computer Skills Language

1 Microsoft Word, Excel, Power English ( Excellent Spoken & Written )
Point
2 Enterprise resource planning Malay ( Excellent Spoken & Written )
Solution : SAP ( Services,
Projects )
3 Customer Relationship Mandarin ( Basic Spoken)
Management Solution :
Salesforce.com, Cloud4Sales,
Microsoft Dynamics

EDUCATION/CERTIFICATION___________________________
____

1. June 2000 – Nov 2022

University Tenaga Nasional, Selangor
Diploma in Electrical Engineering

2. Nov 2022 – Nov 2005

University Tenaga Nasional, Selangor
Bachelor of Electrical and Electronics Engineering ( Hons )

3. Certificate of Completion
Yellow Belt Six Sigma Workshop
20th January 2022

4. Mandarin Business Communication – Level 1

5. Microsoft Certified : Azure Fundamentals

6. Microsoft M365 Certified : Fundamentals

7. Google Certified Education Level 1

8. Microsoft Certified : Dynamics 365 Fundamentals

9. Mandarin Business Communication – Level 1

 REFEREES_________________________________________________

1. Paul Schneider
Number : +65 8858 0394
Relationship : Ex-Manager in Bentley System

2. Shababa Nowrin
Number : +601137901260
Relationship : Current Manager in Webhelp

INFORMATION OF FAMILY RESIDING IN AUSTRALIA____ _____

Name : Kelvin Jeremy Kon Tai Wui

Relationship : Brother
Residency status in Australia : Permanent Resident
Current Residential Address : 192 Waterhaven Boulevard 3030 Point Cook
Victoria, Australia
Marital status : Married
Employment status : Full time worker - Employed

ACADEMIC REFERENCE (APPENDIX I )