Neha Sharma

+919990150110 x16neha@iima.ac.in https://in.linkedin.com/in/neha-sharma-iima

Profile Summary
 11.9 years in Program and Product Management, Business & Technology Consulting, Strategy, Process Re-
engineering, Stakeholders Management, Data and Analytics Solutions
 Experience in driving strategic initiatives, managing digital products and digital transformation solutions and
handling projects & large teams across geographies (India, USA, UK, Srilanka etc.)
 Experience in Banking & Financial Services, retail lending, fintech, ecomm marketplace, logistics & life-sciences
areas, product management, requirement analysis, customer journey & features design, solution design,
process re-engineering, SDLC, agile delivery and in datawarehousing, ETL, data analytics & ML solutions
 Full Time One Year MBA (IIM Ahmedabad); B.Tech. (Computer Science. – IGIT, Delhi); Certified Informatica
(Data ETL tool) Professional, ITILv3 Foundation, Azure Cloud Fundamentals AZ 900; Certificate in Agile delivery
 Setup Digital Innovation Product Department while working at CIO Office, ICICI Bank HQ; Worked for B2B &
B2C products, managed ICICI Bank BNPL product; Founding member of Social Entrepreneurial Initiative -
“Sanskrit Samvad” (Sanskrit newspaper)
Professional Experience
PwC, Engagement Manager, MC (Customer Consulting) Jun 2021 – Till Date
 Responsible for engagements with clients to improve their products revenue and end customers’ experience.
Managing project for strategizing B2B ecomm marketplace platform (global scale) for top german logistics
services provider
Ernst & Young India, Manager – Tech Consulting (Financial Services & Digital) Apr 2019 – May 2021
Product Management & Business Strategy
 Managed project of setting up end to end B2B ecommerce marketplace platform for MSME for largest
public sector bank in India; worked on product strategy, implementation roadmap, customer journey,
product modules & features etc. to create a MSME support ecosystem, while managing stakeholders
across areas (Business, Product, Tech, Vendors, Marketing and External Partners etc.)
 Determined lending products’ roadmap for a South East Asia bank and worked towards establishing it as
Digital Bank; assessed product journey, customers’ pain areas; increased product revenue ~2X times;
collaborated with group’s sister companies to identify high propensity retail customers
 Improved digital customer journey for B2C payment product for large global bank; defined OKR, prepared
business case & BRD; led team for features prioritization & backlog; achieved cost efficiency 30%
 Led data analytics project to optimize procurement cost for manufacturing client; developed vendor selection
tool; identified savings 75Cr INR /Yr
 Improved digital financing product for a large client; led team to enhance features, requirement finalization,
BRD preparation, backlog and stakeholders management
 Led POC to assess strategy of middle east bank; provided digital roadmap to improve revenue (5X in 5 yr)
 Led project to improve revenues for a large technology services client after analyzing organization level
initiatives data; identified $45Mn revenue opportunity
 Driving practice level strategy initiatives; mentored team members; defined OKR and led solution design
efforts in business proposals. Instrumental in getting business worth 20 Cr. INR
ICICI Bank, Chief Manager – Strategy & Digital Innovation Apr 2017 – Mar 2019
Product Manager
 Selected Core member in 5 member CIO team; worked for setting up new digital innovation department and
conceptualized digital products while working with multiple stakeholders (Sales, Product & Engineering,
Marketing, Operations, IT) across bank business units
 Product Manager for Retail Digital Credit Product - Buy Now PayLater; defined product strategy and
features; managed digital marketing efforts and increased customer enrollment by 4%
 Led data analytics project to increase insurance product sales; identified high propensity customers from
cards data and drove digital marketing efforts; increased online channel sales by 3%
 Conceptualized B2B Digital Lending platform product; identified high level specifications & features;
onboarded 2 third party partners
 Credit Bureau Relationship manager from bank; assessed new opportunities and drove new initiatives
using bureaus’ data analytics products
Tata Consultancy Services, Business Consultant Oct 2008 - Mar 2016
Technical Program Management
 Consistently among top 2% performers in TCS and earned CSI of 98%; received TCS ‘On the Spot’ award
 Designed & implemented end to end Master Data Management and Datawarehousing solutions in
Informatica & PL-SQL for Fortune 500 global pharmaceutical client
 Conceptualized social media & analytics-based Product Monitoring Product using cloud & SaaS for a large
UK based client; prepared BRD, coordinated with business & technical stakeholders; saved 500K GBP/Yr

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  Proposed multilayer large-scale Integrated Data Platform project for better strategic planning & risk based
monitoring of client’s products; generated $6Mn revenue
 Transformed Regulatory Disclosure across USA & UK geography for a leading client; analyzed business
requirements and defined product features for disclosure product; reduced overall cost by 20%
 Provided roadmap and led a cross continental team of 25+ to re-engineer resource & expense tracking process
& applications for client, thereby improving effort efficiency by 40% & CSI by 3%
 Managed operations for $25Mn account of a UK based global client; performed resource planning,
stakeholder & risk management and acted as point of contact for client escalations
 Optimized inventory procurement projections, for leading USA based client; saved $4Mn/Yr
Client Engagement
 Proactively identified new business opportunities and growth areas in existing client accounts
 Handled client interaction at various levels from Program Managers to Business Directors for a leading client
 Key Member of Cross Functional Business Development team; worked on RFP responses including client
questionnaires and won multi-million dollar deals
Technical Lead
 Responsible for offshore delivery of mid-size BI projects; delivered multiple projects using both waterfall and
Agile methodology
 Improved Informatica development methodology; reduced development time & cost by nearly 67%
 Enhanced monthly status reporting module; optimized effort by 25%
 Increased data reporting responsiveness by 60%; reduced cost by 33%
Education
 One Year Full Time MBA – PGPX, IIM Ahmedabad 2016-2017
 International Immersion Program – ESCP, Paris 2016
 Bachelor of Technology (Computer Science), 2004-2008
Indira Gandhi Delhi Technology University for Women (erstwhile IGIT), Delhi
Certification & Awards
 Certified Microsoft Azure (Cloud) Fundamentals – AZ 900
 35 PDUs for PMP at Udemy
 Product Management at Udemy
 Certified ITILv3 Foundation Professional
 Certified Informatica (Business Intelligence ETL tool) Professional
 Certified in Life Science Business Domain – TCS Business Domain Academy
 TCS – On the Spot Award
 Delhi State Gold Medalist & Indira Award Winner-Delhi Chief Minister Office Award – Xth CBSE Delhi (Z7)
Other Activities & Competencies
Social  Founding member of Social Entrepreneurial Initiative - “Sanskrit Samvad”
Entrepreneurial (Fortnightly Sanskrit newspaper, running since 2012) – recognized by 5 state govt. and
Experience awarded by Ministry HRD, Govt. of India for distinct contribution
Leadership  Led & coordinated Account wide Knowledge Management Activity in TCS for training of
Experience 200+ associates in new technologies
Additional  Proficiency in People management
Competency  Informatica Power Center, Toad, Remedy, MS Office
 SQL, PL/SQL, Shell Scripting, C, C++
Visa Details
 Valid USA Business (B1) Visa

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