ISHANK ARORA

Business & Tech professional with expertise to evaluate, develop and implement technology for customers
 ishank_arora@outlook.com  +91 9899718442 New Delhi, India linkedin

EDUCATION (Post graduation from Tier 1 top B school)

XLRI Jamshedpur Arya College of Engineering & IT Jaipur

Master’s Degree in Business Administration (PGDGM), Class of 2016 Bachelor’s Degree in Technology (BE ECE), Class of 2009

Somerville School Delhi Somerville School Delhi

Grade XII (Science Stream), CBSE Board, Class of 2005 Grade X, CBSE Board, Class of 2003

PROFESSIONAL EXPERIENCE (7.7 yrs. of IT leadership experience in BFSI & healthcare industry)

Implementation Manager, Innovaccer (Nov 2017 – Present)

Customer Success Responsibilities

 Worked with customer leadership to understand their problems and KPIs

 Identified opportunities to provide customized solution applications and guided customers to best platform use
 Created customer UAT and training strategy for project delivery and on-boarding of new products
 Built project charters for different customers and defined milestones and timelines for the projects
 Created business reports on revenue opportunities and network leakages which added value and made an impact by saving
$20M for one of the customer in yr. 2017-18

Project Management Achievements

 Successfully delivered two projects from scratch worth $1.2M ARR in last one year
 Developed and integrated an application for three healthcare provider organizations (managing 500k lives)
 Maintained quality and timeliness to get customer sign-offs on all project phases while managing the scope of work
 Prioritized the tasks with functional and Delivery teams based on the issue tree for project specific design and deliverables
 Maintained the risk register to track and mitigate the risks during all the phases of the project
 Worked on Smartsheets, Wrike and Jira for development and management of the project plan
 Created product requests prioritization matrix using reusability, revenue, development time as some of the parameters
 Defined OKRs for the team members and evaluated their performance

Business Integrator, CallHealth (May 2016 – July 2017)

Management/Business Consulting for Engineering Analytics and transformation projects

 Managed projects on data visualization, network analysis, semantics, web mining and statistical computing
 Presented analysis and proposed solutions on business analytics and strategy to the senior leadership
 Managed a project on Optimization of the Search Engine and developed a popularity measure
 Worked on a data model for the enterprise data warehouse and built a framework for easy retrieval of data
 Used a Learning Vector Quantization technique to predict the performance of newly selected keywords using a Long Tail
keyword analysis
 Brought down the CPC from 50 INR to 30 INR as a result of the project recommendations
 Designed the Alerts and Escalation Matrix for Online Reputation Management based on a RPN (Risk Priority Number)
Framework
 Designed the system architecture for a clinical Chatbot and used a Convolutional Neural Network (CNN)

I November 3, 2019
Senior Associate, Macquarie Global Services (05/2013 – 05/2015)

Project Delivery

 Structured the Approach to develop code and logic for streamlining regulatory and management reports
 Solved business problems related to reconciliation & Creation of financial reports using MicroStrategy BI
 Maintained business resilience and 100% compliance following strict regulatory & business guidelines
 Understood requirements of senior stakeholders across the bank covering daily/monthly P&L, trial balance and balance sheet

Process Improvement Tasks

 Automated GL feeds to a regulatory Reporting Systems for Balance sheet and Capital adequacy reporting
 Improved data interpretation capabilities for the customer by providing dynamic dashboards and scorecards
 Improved the CSAT score to 85% from 45% within 6 months by structuring and prioritizing the problems
 Reduced cost by providing reusable templates of the Journal entry reports and data queries
 Trained the business users on business intelligence reporting and significantly reduced problem resolution time

Issue Analysis

 Managed triage meetings with client and implemented the standard Change Management process
 Undertook challenges for updating financial models for calculating and reporting recoveries
 Solved issues in administration and management of the Bank's central ERP on PeopleSoft

Software Dev Analyst, Dell Perot Systems/NTT (03/2010 – 05/2013)

Project Delivery

 Managed multiple projects in different stages of Development while working for US Healthcare clients
 Gained high level of expertise in analyzing issues and creating data flows and Entity Relationship diagrams
 Developed reports using business intelligence for reconciliation and claims adjudication

Problem Solving and Strategic Planning

 Maintained the Business requirement documents and created Issue Tree to divide the problem in actual measurable
deliverables
 Understood business requirements and created test scenarios for the team to test different cases while implementation
 Worked on the major migration project from legacy Mainframe Systems to Facets for an Insurance client
 Used Agile model to deliver and maintain the scope and timeliness of the projects
 Formulated the Monthly Training Plans, and design-discussions for the team as the knowledge champion

PERSONAL ACHIEVEMENTS

 Received CSAT score of 10/10 on POC, and signed a deal for three years with customer for Innovaccer
 Received Technology Award in Macquarie for solving business units restructuring problem
 Received Employee Spot Award twice in Dell for outstanding performance in project delivery
 Completed ITIL v3 certification and application certifications on Data warehousing and BI
 Awarded the designation of Certified Scrum Master® for completing the certification (Certificate ID: 000753794)

II November 3, 2019