Surabhi Moona

surabhi.moona@gmail.com +91 7506263344

Experience Summary: Motivated and forward-thinking Product Owner with 12+ years of
experience in a dynamic SaaS environment. Eager to support challenging teams with
leadership and guidance over a wide range of product development efforts. In previous roles
reduced the delivery time by ~20% and was able to coordinate >95% of product completion in
line with the company roadmap.

Key Skills
 Conceptual skills
 User-centered design processes
 Design quality standards
 Service and product design methodologies
 Agile and Scrum
 Conducting design sprints
 User validation
 Analytical skills
 Collaboration and teamwork
 Communication
 Data Analytics
 Technical & Data Products Delivery

Work Experience Summary

1. Western Union Role: Product Manager

 Digital Fraud Risk

o Responsible for putting multiple risk strategies towards preventing frauds in di-
gital transactions.
o Putting strategies for performing e-KYC for all the Digital customers.
o Vendor Management – Deal with Vendor and placing all compliance and Risk
Rules for doing electronic verification for customers through vendor portal. En-
sure verification rate is above 85%.
 Integration with Apple PAY with WU-PAY
o Responsible for integration of APPLE PAY FUNDS IN method for WU PAY cus-
tomers in AU and NZ.
o Ensure more conversation rate after implementation of APPLE PAY payment
method with WU PAY.
 Big Data Platform and Compute Service Capabilities
o Responsible for managing the BDP and Compute Services platform.
o Ensuring smooth migration from Hadoop to Snowflake DB
o Partnered with Data Scientists & helped streamlining their data platforms to en-
sure achieving KPI goals set by leadership

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2. JP Morgan Chase Role: Senior Analyst

Product: Chatbot
The Conversational AI Platform empowering Chase Bank to build and manage automated Help-
desk conversations across communication channels, simulating human-like conversations with
users via text messages on chat. Its key task is to help users by providing answers to their
questions.

 Collaborated with stakeholders to understand business problem statements and con-

vert them into user stories.
 Articulated product vision and user stories in a way clearly understandable to develop-
ment teams.
 Established user story acceptance criteria and refined stories with Scrum teams.
 Created Sprint Release Plans with input from development teams.
 Applied Agile methods and processes to promote a disciplined and transparent project
management process.

3. Tata Consultancy Services Ltd Role: Business Analyst

Project: Core Banking Application

 Developed a data-driven project management culture by building KPI dashboards

for executives around feature development and product life cycles
 Worked cross-functionally with executive leadership and marketing teams to under-
stand customer pain-points and translate them into actionable user stories
 Created user story acceptance criteria to get buy-in from stakeholders and refined
those stories across teams
 Owned the planning and articulated the product vision to engineering, resulting in
hitting 98% of the product goals defined

Academic Qualifications

Degree and Date University Marks

B-Tech (IT) U.P. Tech. University 76%
Class XII UP Board 67%
Class X UP Board 70%

Professional Trainings

Program or Course Coverage Dates

Foundation programme of Basics of Financial Market Oct, 2014
Financial Markets

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Six Sigma Green Belt Six Sigma Green Belt July, 2013
Certified

I do hereby declare that the particulars of information and facts stated herein above are
true, correct, and complete to the best of my knowledge and belief.

Place: Mumbai Date: 10th May 2022

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