Nicole Charles-Pierre

Washington DC | 860.752.8235 | ncallen.na@gmail.com | LinkedIn: https://www.linkedin.com/in/nicole-charles-pierre/

SKILLS SUMMARY

Product Product Strategy, Customer Interviews, Requirements Gathering Customer Engagement, Cross Functional Lead, Product
Launch, Product Roadmap, Feature Prioritization, Technical Writing, Epic and Story Writing

Process Process Mapping, Process Improvement, Business Analysis, OKR/metric Development, Software Development
Lifecycle (SDLC), Risk Analysis, Policy/Control design, Process Automation, Root Cause Analysis, Lean, CSSBB

Program Program Strategy, Agile Framework, Stakeholder Engagement, Organization, Planning, Scheduling, Reporting, Proposal
Writing, Resource Planning, Auditing/Compliance

Software Jira, Trello, Figma, Mural, Tableau, Adobe, Canva, ServiceNow, Snowflake, Microsoft Suite, Google Workspace

Design Design Thinking, User Interface, User Experience (UI/UX), Experimentation, Branding, Creativity

EXPERIENCE SUMMARY
Twitter
SDLC Product Manager - Product Platform Apr 2022 - Jan 2023
● Product Manager for Twitter’s internal product engineering development product, Flyway, which ensured all Twitter
Products and feature releases incorporated the proper Security, Legal and Data Privacy reviews prior to launch.
● Collaborated with Distinguished Engineers, vendors and cross-functional teams (Security, Privacy, Legal, Health, Ads and
Accessibility) to deliver feature releases that incorporated engineering best practices, reduced process complexity,
enhanced developer experience, and drove 100% compliance of Flyway across the entire Twitter organization.
● Developed human centered designs and deep customer knowledge by developing customer personas, conducting empathy
sessions and leveraging Jobs To Be Done Framework.
● Drove the product roadmap for Flyway and development of product metrics to ensure delivery of business outcomes.
● Spearheaded product trials to evaluate the pros and cons of purchasing a vendor privacy SaaS product. Facilitated trial
setup and software integrations, drove completion of User Acceptance Testing, analyzed trial feedback, managed feature
request backlog and initiated onboarding of privacy SaaS product.
● Partnered with Data Scientists, Experiment Design Shepherds and Experimentation Tooling leads to implement updates to
the internal experimentation process in order to clarify compliance expectations for the engineering organization.

Capital One Bank

Product Manager - Cloud Security Aug 2021 - Apr 2022
● Product Manager for internal web platforms Lazer, IPAT and Polisight which enabled the development, approval, testing and
release of cloud security controls which were used to ensure safe usage of AWS Cloud Services.
● Cross functional team lead driving product vision and roadmap execution through collaboration with Engineering Tech
Leads, Software Engineers, Designers and Agile Delivery Lead.
● Developed and communicated quarterly product review presentations to Senior Leadership which included sharing product
objectives, product OKRs, resource planning, product risks, feature prioritization and product roadmap.
● Developed human centered designs and deep customer knowledge by developing customer personas, conducting empathy
sessions, documenting Jobs to be done and developing customer journey maps.
● Partnered with an internal customer research team to launch product surveys to gain insights and analyze customer
feedback to ensure continuous product improvements remained a focus for engineering teams.
● Leveraged Google’s HEART framework to develop product metrics and partnered with the Data Engineering team to
implement metric visualizations.
Capital One Bank
Process Management, Manager - SDLC Program Mar 2016 - Aug 2021
● Drove maturation of Capital One’s software development governance process through implementation of automation
tooling, control/policy redesigns, launch of developer handbook and release of SDLC compliance dashboard.
● Led cross-functional working groups including risk, data protection, data management, PCI (Payment Card Industry) and
Information Security to close PCI and NIST related risk gaps as part of security breach remediation plan.
● Launched SDLC as a product and drove inclusion of SDLC in quarterly product reviews which included product objectives,
product OKRs, personas, jobs to be done, resource planning, feature prioritization and product roadmap.
● Led design thinking sessions, UAT testing, API integration efforts, and A/B testing in order to launch a new SDLC feature,
Dynamic Application Security Testing (DAST) validation check, at application deployment.
● Collaborated with Design to develop SDLC branding and marketing strategy which led to the development of new logos,
internal website and updates to developer handbooks for Capital One Tech employees (~10,000 employees).
● Launched early adopter developer forum to gain insights and feedback on developer experience and pain points which
contributed to the development of SDLC roadmap and enhanced developer engagement.

Pratt & Whitney (now Raytheon Technologies) | VT iDirect (now ST Engineering)

Manufacturing Roles - Cell Leader, Quality Engineer & Process Engineer Jun 2007 - Mar 2016
● Managed 24 employees and drove product delivery operations for Compressor Assembly, Balance, Grind and Engine Test in
a fast paced environment with constant shifting priorities for multi million dollar engine products.
● Reduced part damage incidents and user work ergonomics by implementing Point of Use tooling stations throughout the
manufacturing cell which standardized tooling storage and made tooling and equipment more secure and accessible.
● Led high visibility quality investigations which included analyzing root causes of quality escapes, containing nonconforming
populations, communicating quality issues to Senior Leadership and collaborating with engineers to develop process
controls to prevent future occurrences.
● Drove reduction in China supply base overall quality risk score by partnering with suppliers to implement Six Sigma Process
Controls, Quality Clinics, enhanced inspection and manufacturing techniques and tooling.
● Developed and qualified tooling and machines for production launch and streamlined assembly line processes.
● Managed product quality performance for the VT iDirect Hub Chassis product line and streamlined quality review process
which reduced inventory costs by over $300K and reduced cycle times by 50%.

EDUCATION
University of Virginia, B.S. Mechanical Engineering
Rensselaer Polytechnic Institute, M.S. Operations Management

CERTIFICATIONS

Product Strategy - Exec Ed Six Sigma Black Belt Scrum Master Certification
Northwestern University American Society of Quality Scrum Alliance

Certified Product Manager/ Lean Certification AWS Cloud Practitioner

Product Owner for Scaled Agile University of Michigan Certification
Scaled Agile Inc. Amazon

ADDITIONAL INFORMATION
Owner and Creative Director, Nickelz Production Dance Studio | 2014 - 2019
5 star ratings across Google, Yelp and Facebook, 2,000+ customers served, Youtube Content Creator,
No code/low code web development for mobile (Android/iOS) and desktop, ecommerce

Mentor, Thurgood Marshall College Fund | Spring/Summer 2022