RIKKI RAJ JOLLY

rikkijolly@yahoo.com | https://www.linkedin.com/in/rikkijolly +91-98118 69939

IT CONSULTANT – DIGITAL EVANGELIST

P&L MANAGEMENT | ACCOUNT MANAGEMENT| PROGRAM MANAGEMENT | PRODUCT MANAGEMENT |
TRANSFORMATIONAL CHANGE MANAGEMENT
 Competent and result oriented leader with 20+ years of diverse experience in Digital Transformation (Artificial Intelligence,
Machine Learning, NLP, Robotics, Agile, DevOps, Cloud Computing & Micro services) and Enterprise Resource Planning Page 2 of 2
(Oracle, SAP, PeopleSoft, Microsoft Dynamics 365 & SalesForce)
 Digital Transformation: Implemented digital innovation, technology and operational transformation for leading banks and
retailers
 Act as a strategy catalyst in challenging companies to align existing business models/ functions, operating models and legacy
technologies to gain better operational excellence, reducing cost, and performing real time analytics by leveraging the power of
data and new digital age technologies
 Designed frameworks for transforming Legacy application from Monolithic architecture to Micro services, Issuer/Acquirer
Chargeback Process of banks, Fraud Risk for e-commerce merchant & Shared Service Production Support.
 Professionally evolved over the years with strong track record of software development, delivery, implementation and
Production Support to IT Strategist and Digital Evangelist
 Responsible for identifying the stakeholders and managing the relationship with C- Suite (CxO), Head of Functions (HoFs),
Accountable Execs, Business Sponsors to other key stakeholders across levels
 Published articles on digital transformation in prolific journals such as Economic Times and Business Standard which have a
global readership
 Successfully, launched products in BFSI (Banking Financial Services Insurance) and retail industries by mentoring startups in
their endeavours such as vRezolve Technologies, Astrapia Consulting, Infoinfinit Technologies and Your Virtual Expert

A CCOMPLISHMENTS
@ FLEXSIN TECHNOLOGIES
Working as Vice President- Digital Transformation & Enterprise Practices for Flexsin Technologies and driving
Digital Transformation to deliver business outcomes (ROI). For competitive advantage using Digital Frameworks
using new age technologies to drive efficiencies. This includes using Artificial Intelligence (AI), Machine Learning
(ML), Block Chain, NLP, IOT, RPA, Mobility & cloud modernization to drive business outcomes. Streamlining /
optimizing all operations, cyber security and compliance, seamless coordination and collaboration with client
organizations and external vendors.

Also handling different ERP practice like SalesForce, Dynamics 365, SAP, PeopleSoft & Service Now and
Optimizing business implementing cost of shared services for clients across industry.
@ INFOGAIN INDIA PVT. LTD
 Served an integral role as Digital Business Unit Head, responsible for overseeing digital enablement of multiple programs
o Lead a team of over 500 people spread across the globe including scrum masters, solution architects, business
analysts, presales team, software developers & testers with a budget of over £30 million
o One of the program consisted of building an Omni channel system over isolated distributed ERP system
o Designed strategic digital transformation framework that led to business enablement, reduced costs and streamlined
operations to ensure competitiveness in the market
Successfully, transformed from Monolithic architecture to Micro Services and innovated Shared Service Delivery
framework
o Program delivered using new age technology like legacy modernization, digitization, process automation, machine
learning, RPA (Anywhere Automation), NLP, mobility, UI/UX, artificial intelligence, Oracle ERP, SDFC, Jira using Agile
SAFe framework
 Aroused the business unit from a negative 8% margin to positive 42% margin by using multiple levers such as process/delivery
governance at project / program / account level
 Foreshortened AMS cost by 30% by introducing shared service delivery model; this model helped in winning couple of multi-
year deals
 Played a vital role in introducing agile delivery framework to expedite the delivery of some of ongoing projects; worked with the
product owner and team on product planning and backlog grooming to maximize value to the business stakeholders
 Channeled support to IT requirements of 28 clients that involved developing and executing the IT strategy in collaboration with
business/ functional leaders to maximize business benefits; supported all applications in ERP, CRM, Manufacturing, HR, Finance.

@ CAPGEMINI INDIA PVT LTD

 Orchestrated the digital transforming Programme of a leading insurance company with a team of over 50 resources and a
budget of over £5 million
o The program consisted of building an automated online strategic system for policy generation & claims settlement
o Objective of the program was to generate more business through online processing and speedy settlement of claims
o Ensured the leads generated are captured in SalesForce CRM system and potential clients are contacted at their
convenience
o Product demo, policy benefits and other detail were shown on tablet and successful client’s policies, payment are
generated online
o For claims settlement, report could be initiated online and agent visit was planned accordingly
o Program delivered using SMAC, UI/UX, ML, payment gateway integration and SalesForce CRM
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SECTORS: Financial Services & Retail e-Commerce

CORE COMPETENCIES
 Business , IT Strategy & Transformation  Process Improvement/ PreSales
 P&L Management  Digital Transformation- AI, Python, ML, RPA, IOT,
 End-to-End ERP Implementation in HR, Finance, SCM, Microservices & Cloud Computing.
CRM & Retail. (Oracle, PeopleSoft, SalesForce, SAP &  SAFe® Agilist (Scrum, SAFe, DevOps and Kanban)
Microsoft Dynamics 365)

P ROFESSIONAL E XPERIENCE
VP-Digital Transformation | VREZOLVE TECHNOLOGIES July 2018 – Present
Key Clients: Multiple Clients
Collaborated with multiple customer entities to conceptualize and implement Digital transformation for bank Chargeback Process &
Fraud Risk management for e-commerce merchant. Play a vital role in the launch the product for banks and e-commerce retails and
ensure adoption amongst stakeholders
 Involved in innovation, conceptualizing and implementing Digital Transformation for charge back process & Fraud Risk
management
 Coordinate with large group of high-energy technologists in understanding charge back business problems and providing
innovative solution by transforming the process from manual to fully Digitally automated system
 Build Digital innovative solutions for chargeback and fraud-risk management by using new age technologies like AI, ML, RPA,
Python, Java and Cloud
 Bring huge ROI to the clients by increasing wining percentage of chargeback cases with the implementation of this system
 Hold the credential of mentoring clients in digital reinvention by creating compelling POC, establishing new focus, devising new
ways of working & building new expertise. Supporting sales team in presales support and client presentations.
 Involved in conceptualizing and implementing Digital Transformation, Artificial Intelligence, Agile, DevOps, Cloud Computing
and Micro services
 Serve a vital role as a strategy catalyst by aligning existing business model, operating model & business function to gain better
efficiency, reduce cost, and increase repeatability by leveraging the power of data & new age technologies
 Hold the credential of mentoring clients in digital reinvention by creating compelling POC, establishing new focus, devising new
ways of working & building new expertise

VP Delivery-Retail-Digital Transformation & Enterprise Practices| INFOGAIN INDIA PVT. LTD Noida Jun 2016 – Jun 2018
Key Clients: Gap Inc, Al-Tayer. Landmark Group, Fedex, West Marine, Leslie's Poolmart, Stein Mart, Trans World Entertainment,
Eddie Bauer, Tempus Technologies Inc, Tractor Supply Company, Costco, Ascena, Cornerstone, Kaiser, A'Gaci, Urban Outfitters, Sur
La Table, Goorin Bros, Limited Brands, Me Salve & My Fit Foods
Key Focus: Digital Transformations, Digital Strategies, Delivery Management, Account Management, Financial Management, People
Management, Quality & Stakeholder Management
 Held the onus of leading P&L accountability of $28 MN with a team size of 480 associates spread around different geographies
 Instrumental in defining the overall operating model incorporating the customer risk assessment, processes and procedures
 Facilitated activities like overall resourcing plans, budgets, delivery milestones and governance documentations, tracking quality
of delivery by strictly monitoring defect density, defect leakage, effort variance, schedule variance, internal / external audit,
QBR, deal review and effort estimations
 Keyed out the complexities of the program by managing the process of governance control; ensured that all program
deliverables adhere to the agreed governance framework
 Served as a BU Head by providing Human Resource Management and technical assistance in activities like
o Recruitment process of key employees and the selection of consultants and outsource-vendors
o Development of organization training materials, workshops, building knowledge and skills to facilitate the Agile
transformation; training on tools such as Pivotal Tracker and JIRA to successfully support Agile implementations
o Trained the teams on how to write good user stories, estimate story points, break down stories into tasks, measure
cost, ROI, cycle times, team performance, time-boxing, continuous integration, code/design reviews, transparency,
accountability, rally tracking, product visioning, technical debt reduction, self-management, empowerment and
prioritize the work based on business value
 Actively, involved in organizing and facilitating scrum ceremonies/cadence meetings- sprint planning, daily stand-ups, reviews,
retrospectives, release planning, product and sprint backlog grooming and sprint demos

ERP Practice Head |CAPGEMINI INDIA PVT LTD, Gurgaon Aug 2009 – Jun 2016
Key Clients: RBS, HSBC, Aviva & Lowes Period: 9 Years, 11 Months)
Key Focus: Delivery Management, Infrastructure, Solution/Technology Management, Contract / Financial Management,
Relationship Management, Capability Building, Resource Utilization, Presales Support, Training, Succession Planning, Annual
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Appraisal, Visa Planning for multi-year outsourcing ERP engagement with global onsite-offshore teams for large BFSI & Retail clients.
 Instrumental in delivering full end to end program completeness check system and capabilities to allow stakeholder to reconcile
end to end transaction monitoring via business object reporting
 Head, guide and lead a digital & ERP team of 300 diverse professionals, and inspire them to add value to stakeholders
 Set up COE and offshore delivery center in Gurgaon
 Keyed in the project, produced a well-defined project plan, and maintained project change control, while ensuring changes to
baseline are managed through change request and all impacts are considered

PREVIOUS EXPERIENCE:
Delivery Manager| BIRLASOFT INDIA PVT LTD, Noida| May 2005 – Aug 2006
Key Clients: MetLife & PWC

Project Manager| HEXAWARE PVT. LTD, Mumbai-India| Apr 2003– May2005

Key Clients: Citi Bank, PeopleSoft, Avis Car Rental Dixon & MMNA

Practice Manager-ERP |R SYSTEMS PVT. LTD, Noida |Jan 2002– Apr2003

Practice Manager-ERP|PAN ITCOMM PVT. LTD, Noida | Jan 2001– Dec2001

Consultant |CYBERWORLD ENTERPRISE TECHNOLOGIES INC. (USA)| Jun 1997 – Dec 2000

Certifications
PRINCE2® Practitioner & Foundation Certified
Leading SAFe® 4 Agilist (SA) Certified
Python Programming Certification
Artificial Intelligence (AI) & Machine Learning (ML) Certification
Global CIO Certification, Indian School of Business | Nov 2014
Executive Development Program, Dale Carnegie Training | July 2007
Managing Project Professionally, Project Management Institute | Sep 2006
Managerial Decision Making, Indian Institute of Planning and Management | Nov 2006
PMP CE, Project Management Institute | No 2004
Awards:
Awarded “Equity “Incentive Plan-2017” by Infogain for the outstanding work within the organization
Rated “Top Performer-2016” by Capgemini for outstanding work done in achieving the organization growth
Credentials:
MBA Finance | IASE University | May 2009 – May 2010
Bachelor of Science | University of Jammu | May 1987