Luis Cova, MBA

cova.luis340@gmail.com · (919) 323-2327 · Raleigh, NC · linkedin.com/in/luispcova/

PROJECT MANAGEMENT · PROCESS IMPROVEMENT · IT · FINANCE · BUSINESS ANALYTICS
 Project Management Experience: 10+ Years
 IT Experience: 8 Years with Hardware, Software and Procurement
 Sales and Consulting: 15+ Years
 Experienced in SailPoint, CyberArk, Okta, SSO, Identity Federation, Enterprise Directory Architecture & Design,
Resource Provisioning
 Certified National Social Security Administration Advisor (NSSA)
 Software Knowledge: Microsoft Office Suite, Visio, BIRST, TABLEAU, SharePoint, MS Project, and CRMs
 Gallup Strengths Finder: Achiever, Strategic, Competition, Communication, and Ideation
AREAS OF EXPERTISE

Strategic Planning Workflow Analysis

Process Redesign / Process Mapping Relationship Management
Business Management & Development Project and Change Management
EDUCATION, CERTIFICATION & PROFESSIONAL ASSOCIATIONS
UNIVERSITY OF SOUTHERN NEW HAMPSHIRE, Manchester, NH
Master of Business Administration (MBA)
NORTH CAROLINA STATE UNIVERSITY, Raleigh, NC
Bachelor of Arts (BA)
Certifications (in process): Certified Cybersecurity Master (CISSP/CISM/CCSK/CCNA/CISA/CASP)
Certified Security+
Certified PMI Risk Management Professional
Certified Six Sigma Lean Black Belt Professional (LBBP)
Charitable Involvement: Ronald McDonald House, Global Food Banking Network, Feeding America
PROFESSIONAL PROFILE
VERIZON CONNECT | RALEIGH, NC 3 Month Contract (2021-2021)
Project Manager
 Client has been tasked with swapping out all legacy AT&T-supported Telematics devices for client’s customers.
 AT&T will begin shutting down client’s 3G Service February 2022, so it is pivotal that the transition for these customers
is successfully completed prior to that date.
 After completion of AT&T device swap, attention will be turned to customers with client’s supported devices that will
also need to be swapped out for a 4G device. Timeline for completion is by the end of 2022.

TRUIST BANK | RALEIGH, NC 12 Month Contract (2020 – 2021)

IAM Technical Analyst-ADS/OIM
Collaborated on multiple Tiers-Zero (highest level) projects including new IT security and counterintelligence,
Internal strategic objectives, automation, software updates and requirements gathering.
 Followed PMI Methodologies including Waterfall and Agile for projects.
 Headed project meetings with multiple departments including all stakeholders, internal and external.
 Implemented process improvement and change management to increase productivity.
 Created/Collaborated: Business Impact Analysis, Communication Plans, Training and Strategy Plans, Business
Readiness Plans, OCM Approach Plans and FMEA documents.
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  Extracted Data and Process Mapped Current and Future States.
 Performed Risk Analysis and Risk Management assessments.
 Collaborated with multiple departments, vendors, and Channel Sales (Call Center, Internal / Outside Agents).
 SharePoint experience for team collaboration, document sharing and repository.
 Facilitated software updates using Software Development Life Cycle (SDLC).
 Decomposed and Re-designed multiple workflow efficiencies through Six-Sigma Methodologies.

LPC Consulting LLC | Raleigh, NC (2012–2020)

Founder and CEO
Successfully launched and built business from concept to established industry presence while delivering projects on time and
within budget.
Effectively incorporated cash flow analysis, revenue forecasting, industry benchmarking, and risk assessments for small/mid-
sized businesses through varied strategies and methodologies.
 Delivered projects using PMI Methodologies including Waterfall and Agile.
 Maximize client successes through process-flow assessment, industry SWOT analyses, and re-establishing benchmarks
appropriately for continual profit maximization.
 Utilize anticipatory, collaborative, and innovative strategies to identify synergistic opportunity and distinct competitive
advantage.
 Prepare ad-hoc reports for key stakeholders through calculated reports & analyses—cash flows, reconciliations, monthly
actuals, KPI’s, forecasting, trending, industry benchmarking, risk assessment, statistical modeling, etc.
 Create consumer focused presentations on ad-hoc basis to create viable sales revenues.
 Assess client-based operations throughout key operating areas—operations, employee relations, financial performance—
using anticipatory, collaborative, and innovative strategies to identify synergistic opportunity and distinct competitive
advantages.
 Provide mentoring to client-based individuals who later assumed control of their own projects to grow their businesses
in the Research Triangle Park area.
 Offer valuation insight for multiple and varied clients and industries.

ASSET PROTECTORS & ADVISORS | RALEIGH, NC (2013–2015)

SaaS Senior Account Manager
Client facing role, responsible for the operational maintenance and design of high-value financial cases, instrumental to estate
planning, tax-free retirement, and social security benefits through SaaS tool suite reporting (proprietary).
 Leveraged multiple CRM platforms to align team activity with customer requests for advice, consultations, and all ad-hoc
dashboard development requests.
 Liaison for developers, managers, and end-users. Supplied Q/A (quality assurance) support and fulfilled Ad-Hoc
patchwork requests using AGILE methodologies.
 Drove multiple projects including business expansion, strategic alliances, sales and marketing operations.
 Delivered projects using PMI Methodologies including Waterfall and Agile.
 Directed software/website projects using Software Development Life Cycle (SDLC).
 Headed project meetings with multiple departments including all stakeholders, internal and external.
 Created Data /Process Mapping: Current and Future States: Levels 1-5.

MADISON ENERGY GROUP | RALEIGH NC (2012–2013)

BUSINESS INTELLIGENCE DIRECTOR
Successfully spearheaded and facilitated overall adoption to implement Business Intelligence solution; thereby
addressing data collection, analysis, presentation, and dissemination concerns.
 Engineered a new employee metrics performance tracking system.
 Launched ERP systems to increase operational efficiency throughout organization.
 Extracted Data and Process Mapped, Current and Future States including Swim Lanes: Levels 1-5.
 Performed Risk Analysis and Risk Management assessments.
 Collaborated with multiple departments, vendors, and Channel Partners (Digital Marketing, Call Center and Internal /
Outside Agents).
 Performed Data Analysis and Created Reports leveraging BI solutions (v-lookup, macros & pivot tables, etc.).
 SharePoint experience for team collaboration, document sharing and repository.

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 Facilitated software updates using Software Development Life Cycle (SDLC).
 Decomposed and redesigned multiple workflow efficiencies through Six Sigma Methodologies.
 Worked with Oracle DBA specialists in monitoring and ongoing evaluation of system performance.
 Designed and maintained software system for KPIs, analytics, and end-user reporting.
 Fostered actionable data-gathering methods, confirming value of collected data value through tangible-results analysis,
such as:
- Overview of Schema Development
- Scheduled Anonymization
- Integration of Behavioral Analytics for Vendors/Clients
- Balanced Scorecard Development and Analysis
- Contextual Data Gathering
- Filter Application when necessary
- Data Modeling/ Warehousing/ Visualization/Gap Analysis via Dashboards
- Slice/Dice large volume data sets for Succinct Corporate Snapshots

DURHAM TECHNICAL COMMUNITY COLLEGE | DURHAM, NC (2010–2012)

FINANCIAL AID ADVISING
Concentrate efforts to educate students on PELL Grant requirements, obligations, and future financial management while
maintaining student records, verification documents, and financial aid reports
 Provided initial point of contact for all financial aid recipients and prospects for program.
 Maintained records in accordance with FERPA privacy regulations and security best practices.
 Supported continual management and monitoring of disbursement process and needed student eligibility.
 Provided vital support in overhaul, redesign, and operational management that automated fully integrated
COLLEAGUE business management system within DTCC.
 Managed and improved overall business workflows to increase efficiency and accuracy throughout department.

GLOBAL MARKET ADVISORS | RALEIGH, NC (2009–2010)

INTERNATIONAL MARKETS ANALYST
Continually adapting to client needs in both domestic and international markets. Implement ad-hoc, data-driven solutions
under continually dynamic constraints. Maintain strict adherence to FINRA/SOX/GAAP requirements.
 Analyses included (not limited to) review of KPIs and dynamic economic sectors.
 Managed a 30-member analyst team, providing oversight for international wire-transfer process, P/L statements,
financial modeling and reporting and general daily business activities.
 Campaigned new business development opportunities through identification of non-saturated markets.
 Controlled presentation and closing procedures to develop commissions/revenues
 Capital growth maximization realized, producing positive correlation of >90% accuracy — accounting for joint annual
growth projection increase of 225%–through rational analysis, market research,
 Monitored daily global fiscal and geopolitical information across multiple international markets
 Recurrent analysis of client accounts resulting in maximum stakeholder profitability

IDENTITY ACCESS MANAGEMENT, IAM, ORACLE, ORACLE IDENTITY MANAGER, AZURE DEV OPS, STRATEGY, EXECUTION,
IMPLEMENTATION, KANBAN, SCRUM, AGILE, WATERFALL, SDLC, TDLC, SharePoint, CA Agile, RALLY, TFS, Salesforce, FINANCE, FISCAL
STATEMENTS, P/L STATEMENTS, BALANCE SHEET, KPI’s, METRICS, ANALYSIS, DASHBOARDS, BUSINESS INTELLIGENCE, TABLEAU,
BIRST, DEVELOPMENT, BUSINESS ANALYSIS, PRIORITIZATION, MANAGEMENT, OPEARATIONAL EFFICIENCY, QUANTITATIVE
ANALYSIS, LEADERSHIP, EXECUTIVE, C-LEVEL, CLIENT FACING, REPORTING, VIZIO, SAP, MS PROJECT, MACROS, R, MBA, PMP,
SECURITY, SIX SIGMA, LEAN, KAIZEN, MULTI-TASK, EFFECTIVE PRESENTATION, EXCELLENT COMMUNICATOR, BI-LINGUAL, SPANISH,
MINORITY, BUSINESS DEVELOPMENT, CLIENT RELATIONS, MARKET ANALYSIS, PROCUREMENT, LOGISITICS, PROJECT MANAGEMENT,
CONSULTING, NEGOTIATION, PLANNING, WORK FLOW ANALYSIS, CHANGE MANAGEMENT, CPM, PERT, GANTT, ISHIKAWA

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