NAKUL JOHRI

E-mail: nkjohri@gmail.com Phone: 817-675-2465

PROFILE
Accomplished Program Manager and Systems Integrator with over 17 years of delivery excellence
with leading IT Consulting and Outsourcing firms. Managed complex deliveries for Application
Transformation, Cloud Migration and Data Modernization efforts for Retail, Finance and Public
Sector clients. Experienced Delivery and Cutover manager for Greenfield initiatives, Infrastructure
(Iaas / PaaS) upgrades and Service Delivery. Proven project execution abilities for On-Prem
integrations with Cloud offerings. Broad experience with Customer Relationship Management
(CRM) and Supply Chain (SCM) solutions. Directly responsible for teams of upto 18 resources and
budgets in excess of $5MM. Seasoned full lifecycle delivery resource, with expertise from Ideation
to Realization phases, Training and Organizational Change Management.

COMPETENCY & SKILLS

› Certifications : PMP, PMI-ACP, CSM, SAFe, ITIL, DevOps for AWS
› Program Release Mgmt, Infrastructure Outsourcing, Application & Data Modernization
› Stakeholder Management, Leadership Communications, Solution Definition, Managed Services
› Waterfall & Agile, Kanban, Scrum, Lean Delivery for Solution Design to Deployment
› Salesforce.com, Tableau, JIRA, Rally, HP Agile Manager, Remedy, SAP, Oracle
› Online Sales & Promotions, Item Setup & Catalog Sales, ACH & Tender Processing, PCI, SOX
› Master Data, Item Pricing, Quotations, Online / Tele-Sales, Case & Incident Mgmt.

EXPERIENCE SUMMARY
NCR, Atlanta, GA 2019 April – Current
Sr. Project Manager: Cloud Enablement & Application Modernization
Responsible for Solution Planning and Delivery of Azure Stack Cloud migration projects and for
M365 implementations. Implemented Agile framework and coached teams on PI planning, Lean
Portfolio Management, Release Trains, Release and Cutover planning.

Convinience and Fuel Retail : CRM and POS migration to Azure Cloud Stack
 Account Manager for ExxonMobil, Sheetz and Speedway and responsible for managing current
and future state of business with NCR. Managed planning and roll out of Azure Stack integration
to facilitate On-prem / Cloud application modernization of Mobile CRM and Hand-held POS
 Established program governance to manage field support and new work intake and ensure
required response and delivery velocity. Responsible for leadership communications, business
partner & vendor engagement and overall program financials
 Assisted with development of a common global roll out framework for legacy applications,
Networks, Application and Security remediation for migration to Azure stack
 Facilitated discovery and re-design of transactional Sales analytics, Tax and Audit reporting for
store managers and segment leadership
 Developed Service Introduction roadmap, identified KPIs, defined SLAs and assisted with
resource planning / talent alignment for support functions
 Defined business case and cost rationalization for M365 application migrations over 3 year
horizon. Prioritized applications based on business function, cost savings and change
management considerations
 Hewlett Packard Enterprises (Perspecta), Atlanta, GA 2016 – 2019
Sr Project Manager: Application Transformation and Infrastructure Outsourcing
Managed solution planning, delivery and support functions for State and Local Govt. initiatives.
Extended Agile practices to define scope of work, accelerate schedules, control product deliverables
and manage risks.

› Barclays, Cloud Migration of Marketing and Credit Card Fraud Prevention

Sr. Project Manager: Responsible for standing up Agile teams for Application Transformation &
Cloud Migration of Marketing (Private Label Cards), Fraud Prevention and Anti-Money Laundering
processes.
 Coached client and technical teams on Agile (Scrum, Lean) methods. Developed practices for
story development, retrospectives, TDD, showcases and continuous automation & improvement
 Defined requirement solicitiation, grooming and release planning process for high value Fraud
Prevention scenarios and automation of anti-money laundering processes
 Developed Work Plans for data migration for high volume Cloud compute functions on AWS.
Worked with product marketing teams to develop, automate and beta test Credit Card marketing
scenarios on AWS
 Tracked and communicated weekly team velocity and Sprint progress. Presented post-sprint
performance reviews, recommended changes to improve Sprint performance
 Engaged business and technical stakeholders for Journey Mapping and Product Roadmap
definition. Encouraged technical teams to Spike and explore efficient Big Data and Cloud
Analytics solutions.
 Published Project Reporting, Issue Management, Risk Logs and Program Performance
dashboards. Developed RACI and Product Support Plans (PSPs) for transition to Warranty and
Support.

› State of Rhode Island, DMV System Re-platforming (Hybrid Cloud)

Sr. Project Manager: Developed Agile adoption practices for business and technical stakeholders to
design a cohesive delivery plan / release roadmap. Supported cross-functional program level
cadence across Development, Testing and Deployment phases.
 Facilitated Agile ceremonies from Sprint planning, Daily Standup, Product Demos until
Retrospectives. Coached and assisted with Backlog grooming, identifying dependencies and
risks within internal or external teams
 Developed structured processes for cross team communications using Agile Manager and HP
ALM for requirement validation across value streams and use case / story development. Guided
Scrum teams on Pair Programming and TDD for improving Sprint quality and velocity.
 Fostered trust based relationships to facilitate Integration testing with external vendors to secure
critical milestones and resolve technical impediments. Assisted with design and development of
Testing frameworks for Manual and Automated testing.
 Coordinated Acceptance testing issue analysis, disposition and sign-off with business
stakeholders and delivery teams. Developed executive communications, generated key quality
metrics and deployment scorecards for business and release management teams.

› State of Virginia, Mainframe Data Center Migration

PAGE 2 OF 6 2
 Project Manager: The role required Service Delivery (ITSM) experience with managing a
challenging client and passive incumbent vendors for Data Center Migration and Infrastructure
Outsourcing.
 Managed multiple service lines and Scrum of Scrums (Kanban, XP) for application support and
issue prioritizations. Implemented a collaborative approach towards managing cross-functional
teams to implement data migration solutions, prioritize network issues and facilitate validations
with external partners.
 Facilitated Iteration planning sessions, developed implementation plans, ticketing process and
published support (SLA, OLA) metrics. During stabilization phase, managed the solution
warranty work intake and change control process
 Managed work plans for infrastructure build out and validations including LPARs, VMs, SANs,
Backup and Recovery
 Provided executive support, leadership communications, and mentored teams around transition
planning, orchestrated internal leveraged teams and drove delivery priorities in line with client
expectations. Managed delivery risks and mitigation plans; worked with client leadership for
management escalations
 Significantly reduced Severity 1 production issues by designing, implementing, and providing
oversight of improved operational testing strategy in addition to standard processes and
approaches

Accenture LLC , Atlanta, GA 2007 – 2016

Sr. Manager: Supply Chain and CRM Practices
Project leader with experience in leading client engagements, managed work streams and
participated in solution delivery initiatives for Retail, Telecom and Manufacturing clients. Leveraged
Accenture proprietary delivery accelerators to manage projects, risks and TCO.

Cloud / SaaS Solutions

› Customer Loyalty Platform
Product Owner, Product Manager: The role was part of a geographically dispersed and remote
development team which developed an industry first mobile Customer Loyalty Platform for Grocery
and Food & Beverage clients
 Functional lead for CRM and Analytics replatforming initiative at a large retailer which was an
industry first adoption of Big Data for Loyalty Management and Customer Engagement.
 Designed a customer engagement and marketing platform using Salesforce.com (SFDC),
ExactTarget and SmartButton for efficient customer tracking for targeted promotions. Key
features included an integrated Customer Book / Segmentation, Intelligent Campaign
Management, Top Purchases tracking, Buying Habits and Rewards Engine.
 Led solution scoping phases and assisted with solution definition, mobile integration testing,
client demos and beta release events. Developed solution customization and deployment
toolkits for deployment teams for rapid process mapping and solution validation.

› Custom Cloud Solution

Project Manager: Responsible for development and socialization of customized cloud solutions for
Enterprise Project Planning, Governance and Control at a large Retail and Manufacturing client.
 Solution used Salesforce.com workflows to enforce desirable behavior, track work compliance
and generate performance reporting across the client’s solution delivery organization.
 Responsible for work planning, product backlog management, sprint planning, coordinate
retrospectives and continuous improvement activities. Led organizational data mapping and
conversion efforts during migration phase to cloud solution.

PAGE 3 OF 6 3
  Participated in Journey Mapping for alignment of business sponsors and their vision with project
teams around core needs, delivery strategy and value expectations.

› Product Serialization
Project Manager: The role required delivery management of a Cloud based product Serialization
solution at an early-adoptor client in the Pharmaceutical industry.
 Responsible for program governance, developed the change request process, drove decision
making and provided executive reporting for implementation leadership.
 Coached Scrum Masters in developing Storyboards, Burn-down charts, and related reports.
Participated Assisted Product Owners with backlog creation, prioritization, release planning, and
splitting user stories.
 Developed detailed Project Plans for assigned project scope, statements of work, work
breakdown structures and specific tasks and milestones. Assessed impact to the project from
changes to functionality, participation, budget, etc.
 Partnered with AWS artchitecture teams and SAP (AI) teams to prioritize and develop site
specific solutions for Sampling, QA Operations, GTIN Label Printing and Palletization
scenarios.
 Worked with client SMEs to developed Cloud migration, deployment heat maps and solution
delivery playbook which incorporated site considerations, functional best practices and up to 50
business workflows along with quality benchmarks.

› On-Demand Services
Project Manager: Managed cloud solution deployments for various verticals including Enterprise
Risk Management, Financial Reporting and Tax Planning functions for a Retail client.
 Participated during ideation, business case planning and solution fit-gap assessments for a
cloud ERM solution (Riskonnect) including Event / Case Management and Self-Service.
 Assisted client IT leadership with SaaS vendor selection, solution research and down selection
based on best-fit. Led solution capability assessment for network security and GRC compliance
per client policies.
 Supported MSA development, contract / SOW reviews, Service Agreements, Amendments &
Budget tracking to facilitate predictable project tracking, monitoring and financial performance.

ERP Engagements

› Direct Fulfillment Operations

Project Manager: Worked with client leadership to identify, refine and implement Order Management
and Direct Fulfillment processes for iPhone rollout to company stores.
 PMO lead for a $5 million multi-year services contract. Responsible for direct oversight of 18
Project Managers leading up to 45 Agile (Scrum) initiatives for a legacy transformation and
application support functions
 Developed a Rapid Deployment (Scrum, Kanban) program which successfully produced 140
critical work packages in its first year delivering over $700k worth of value at a large matrixed
organization.

PAGE 4 OF 6 4
  Led planning, requirements definition phases from Epic to Story creation, across multiple
Sprints and Rreleases. Organized User Acceptance testing of Sales and Returns processes,
Incentive compensation, Invoice Taxation, Customer Credit and Inventory reconciliation.
 Led Quality Review Council (QRC) and provided guidance on integration and functional testing
frameworks for third party integrations and high impact customer / business processes.
 Managed user validation across 17 business applications and 11 functional teams. Assisted
with organizational change management functions, resource role definitions, on-boarding ,
training plans and events for remote and on-site community.

› B2B, D2C Online Sales Channel

Functional Lead: Responsible for requirements gathering and baseline definition which included
SME interviews, requirements gathering summits for Order-to-Cash and Demand-to-Consume
process mapping for a manufacturing client.
 Led CRP phase and conducted capability reviews for SAP SD/CRM fit-gap analysis for
business needs, to support Master Data configuration, Demand Planning, Item Setup, Pricing
and Quotations.
 Supported design tasks for contact management, customer fact sheet, BW reports and
customer master data. Developed wireframes for dealer scenarios, CSR operations, marketing
workflows and canned / adhoc reports.
 Developed work effort estimates in conjunction with client IT and off-shore delivery teams.
Worked with remote stakeholders to develop testing frameworks, data mapping & conversion
strategies.
 Actively assisted the development team with planning and impediment removal, allowing them
to build a pipeline for Continuous Delivery, fostering Pair Programming, Test-Driven
Development, Continuous Integration, and Refactoring. Always empowering the team to self-
organize by providing autonomy.

› Warehouse Management Transformation

PMO / Project Manager: Led solution planning phase of a multi-geography SAP EWM rollout for a
large Retail client. Defined Project Deployment approach, Delivery milestones, Staffing forecasts
and Service Introduction framework.
 Managed the development of release blueprints, project workplans, provided oversight for
project performance and developed metrics across delivery phases. Designed leadership
dashboards for executive readouts.
 Organized Business Process Alignment and JAD events to elicit mature business requirements
for their next-gen Inbound, Outbound and Shipping & QA procedures.
 Developed and managed project budget, invoicing tasks and staffing plans. Assisted with
developing a strategic partnership model to successfully deliver project phases despite multiple
solution delivery vendors across geographies.

The Home Depot , Atlanta, GA 2005 – 2007

eCommerce Analyst, Testing Lead
› Developed high level design (HLD) and functional specifications for various Home Depot Direct
(B2C) sales channels. For HomeDepot.com designed an end-to-end testing framework to
validate Order Promise & Fulfillment, Tender Processing and Shipping scenarios

PAGE 5 OF 6 5
 › Designed EDI enhancements related to order processing transactions like 810, 850, 870,864
between Sterling Commerce and Mid-Range systems. Led validation and PVT efforts for
corporate compliance requirements related to SOX and PCI.

Johnson Controls Inc, Holland, MI 2002 – 2005

Business Analyst: Corporate IT for Engineering, Compliance functions
› Managed IMDS substance composition and compliance reporting application for engineering
operations. Led work streams responsible for feasibility studies, requirement definition, testing
activities, end user education and communications for field deployment.

i2 Technologies Inc, Dallas, TX 2001 – 2002

Release Management Specialist: Global Customer Support team
› Functional testing and release management specialist within Global Customer Support for key
products like Demand Planner, Distributed Order Management (DOM) and Financial
Collaboration Manager (FCM)

EDUCATION
› MS in MIS, University of North Carolina, (2000)

› Bachelors in Commerce, Loyola College, Chennai, India (1998)

PAGE 6 OF 6 6