US North Carolina, US-NC, Chapel Hill,

Damon Martin United States, US, 27516

SR. PROJECT MANAGER

SUMMARY
Provides leadership, structure, and direction to globally dispersed, culturally diverse, and organizationally matrixed teams across AMER, EMEA and
APAC regions. Strong track record of road mapping and directing the improvement, development and implementation of new services, applications
and processes across the enterprise. An effective transparent leader who collaborates closely with colleagues and key stakeholders including the
business, project teams and 3rd party vendors to deliver the highest level of IT Service to internal and external customers.
Willing to relocate: Anywhere

PROFESSIONAL EXPERIENCE
Sr. Project Manager Sep '20 - Present
PPD Morrisville, NC
Job Duties:
Lead project manager for 2 Veeva CTMS projects - Oracle Seibel CTMS to Veeva CTMS Vault Data Migration project and Reference Data Management
(RDM) project.
Led vendor selection effort the for the Siebel to Veeva data migration project, worked with PMO and SME's to define the POC scope. Determine which
clinical studies to migrate. Developed a questionnaire and score card to measure and compare vendors for selection; successfully executed the proof
of concept (POC) project.
Tracked Risks, Issues and Decisions; presented issues and key decisions in Veeva CTMS Core Team Meetings and to the Executive Oversight
Committee.
Developed project schedules using Microsoft Project with links to the Program Schedule. Managed project
budgets and burn rates using Clarity.
Created Excel Dashboard for data migration Active Study's that enabled the project and the business to collaborate and see which studies would fit
into which migration waves based on migration criteria.
Built dynamic PowerPoint presentations that were dynamic and informative, used a variety of transitions, zoom and motion features to make the
presentations more engaging resulting in higher absorption and interaction for audiences.
Developed vendor performance scorecard with 10 key critical success factors to weight the success of the vendors performed during proof of
concept.
Project Manager, Data Practice Aug '19- Aug '20
IQVIA Durham, NC
Job Duties:
Led projects teams upwards of 10 business analysts, developers and testers. Managed 7 data migration projects that took customers data, mapped
and transformed it in IQVIA's cloud-based Edge system, and exported back to customers for consumption.
Scoped, assessed business requirement and changes impacts on project budgets and timelines; managed and escalated risks to stakeholders as
needed.
Developed project plans and schedules for all data migration and SDTM projects for AHA-HF, MDA, RWE projects.
Covered Bangalore project manager during Cancer, HF, and Bariatric production cutovers execution, communications, and reporting. Planned and
executed projects for SDLC using Waterfall and/or Agile methodologies.
Manage project budgets and built financial plans in total of ~$4million.
Tracked issues, risks, decisions, assumptions, and dependencies. Chased blockers to resolution, managed business expectations, anticipated risks
and tracked accordingly.
Resolved project issues through working sessions, escalations as needed.
Led daily SCRUM meetings with a mixture of project leads and SME's, interfaced with cross-functional teams to delivery infrastructure services and
support of the project.
Evaluated the impact of risks, developed and implemented quality and risk management plans for lessening the impact on the project. Frequently
evaluated and ensured adequate resources were available to meet project deliverables and milestones.
Key Achievements:
Developed MS Teams channels and trackers to improve collaboration and information flow between internal teams and stakeholders. Developed
PM Toolkit that tracks activities, risks, blockers with after-action review commentary that would be used as lessons learned.
Service Transition Manager May '19- Aug '19
Advance Auto Parts Raleigh, NC
Job Duties:
Brought in to assess and build out the service transition process and to integrate it into the PMO. Executed a maturity assessment, proposed a
roadmap to maturity IT stakeholders for implementing service transition repeatable processes.
Developed documents and materials like service transition checklists, questionnaires and training manuals to support the build. Trained project
managers and service organization on the transition process.
Key Achievements:
Stepped in for departed project manager to coordinate Hypercare and war room activities during the production cutover for Advance Auto Parts
ecommerce integration with Walmart.com.
Service Transition Project Manager, eCommerce Sep '16 - Apr '19
Service Owner
GlaxoSmithKline RTP, North Carolina
Job Duties:
Service Owner for eCommerce Service GSKdirect.com integrated with SAP and other systems within GSK that processed
over
$900 million in order transactions in 2019.
Led SWAT calls with Business Partners, Project Delivery, and Support Vendors during critical outages, degraded site and systems performance;
managed problem and risks, documented and communicated root cause, workarounds and fixes in After Action Reviews during eCommerce and
Application Services Core Team Meetings.
Worked with the business and other stakeholders to develop a process to improve communications and netter management of critical and urgent
tickets - designed Workplace collaboration site to centralize Ticket Chasing ensuring the right audience could follow issues to resolution.
Prepared and presented Quarterly Service Review deck to business sponsors and IT stakeholders to review and discuss performance metrics,
business goals, and changes.
Managed application and technical support MSP resources in the U.S, India and Europe. Overhauled the existing
application support support infrastructure to provide a more robust and reliable solution. Dramatically improved service level
adherence (SLAs) for incidents and eliminated unauthorized changes and established maintenance windows leading to
decreased system outages and performance improvements.
Assembled 11 service transition work-streams for 19 applications including 7 GxP and 1 SOX compliant application for
Veeva Vault and SAP implementation projects. Organized and led kick-off meetings, developed automated service design and service transition
checklists, dashboards and weekly status reports.
Developed 19 Transition Plans and Reports for validated and non-validated systems.
Tracked requirements, managed initial and formal reviews, followed up and chased approvals from business and IT stakeholders to mitigate stage
gate delays.
Key Achievements:
Awarded project to decommission Oracle CRM before a $5million license renewal fee triggered. The project was completed on time avoided the
license renewal fee.
Project Manager Feb '16 - Jun '16
The Intersect Group Dallas, TX
Job Duties:
Assessed reporting structure, processes, and deliverables developed a plan to mitigate tedious and error-prone reporting for Incident and Problem
management processes.
Key Achievements:
Developed a dashboard for a promotion that ran every hour for 5 days allowing the client Seven-Eleven to track total sales for seven promotional
items by item number and number of units sold by stores.
Project Manager, Reporting & Service Transition Aug '15- Oct '15
Southwest Airlines Dallas, Texas
Job Duties:
Led agile project to implement build out ServiceNow dashboards and reports.
Built 3-year Roadmap for Specialization Training, delivered automated Service Desk dashboard that tracked key metrics including MTTR, FCR,
FLR, Customer Surveys, Incidents Resolved, Avg Talk Time, and Schedules and Attendance.
Vice President, IT Service Management Aug '13- Jun '15
Barclays Plano, TX
Job Duties:
Developed and executed the service strategy for the Investment Bank by embarking on leading a CMMI assessment of
Change, Problem and Incident processes for 27 Lines of Business within Enterprise Applications and Functions Technology across EMEA, APAC,
and the U.S resulting in CMMI level increases from level 2 and 3 to level 3 for Problem and Change, to level 4 for Incident Management.
Chaired bi-weekly Run the Bank Management meeting with IT executives and business heads to review and discuss performance metrics and
trends, risks, project statues, process updates, governance changes and other IT services.
Developed and presented PowerPoint slides for Monthly CIO and TEC Committee decks for the Investment Bank. Performed pre- meeting
walkthrough of CIO deck with the CIO.
Key Achievements:
Led a time critical project to transition application support for IT Compliance and Credit Risk from Kiev, Ukraine to a
third party support vendor in Pune, India during the Russia-Ukraine Conflict in 2013; the project was successfully
executed within 90 days and without any downtime to support.
Developed processes to ensure lines of business adhered to strict Sarbanes Oxley (SOX) rules and other regulations resulting in
0% compliance breaches.
Improved Change Management processes and adherence through CMMI improvement effort, results include a 100% reduction of unauthorized
changes and a 20% reduction in failed changes over a 6-month period.
Service Transition Manager Aug '11- May '13
British Petroleum Houston, TX
Job Duties:
Managed over 40 application transition projects from deployment to Operation Excellence in AMER and EMEA. Configured
CMDBs, Knowledge articles and tested service desk ticket routing performance.
Ensured that the delivery organizations in Infrastructure, IT Security, Upstream Applications, Functions Technology, and Trading & Risk were able to
support new services at agreed cost and service quality.
Key Achievements:
Transitioned critical $93million real-time Global Wells drilling application to operations that included designing a global support model for the
application.
Project Manager Sep '10 - Mar '11
Flightspots Houston, TX
Job Duties:
Implemented infrastructure backbone for a startup company developing software for air travelers. Developed cutover script for
Application Integrations project for the Continental and United Airlines merger.
AMER Region Service Desk Manager, IT Manager Oct '05 - Aug '10
Tenaris Houston, TX
Job Duties:
In 2008, took ownership of a failing service desk, met with site directors and mangers to understand local issues and needs then developed
and executed a 30 day plan to improve the service and customer satisfaction NA IT Operations Technology. Built
North America service desk with a 24 person mix of staff and managed service provider (MSP) to cover the U.S, Canada and Columbia to
support 5000+ users from the ground up, implemented ITIL processes and integrated the North America Service Desk into the global support
organization.
Developed and managed IT budgets.
Key Achievements:
3 years as Business Unit IT Manager in Louisville, KY. Led ~$3million Caspian project to build a new IT infrastructure,
shutdown 2 remote facilities in MI and OH and migrated users to a newly built manufacturing facility. Implemented a
data center, network backbone, PLC servers, JD Edwards and Avantis.
Modernized aging AS400 MRP system used for company financials and manufacturing functions and integrated chart of accounts to
SAP.
Led cost savings project to decrease the company's mobile phone costs; negotiated and worked with the service
provider to adjust mobile plan leading to over $1million per year in savings.

Help Desk Manager, Project Manager Mar 00 - Oct '05

Teleplan Louisville, KY
Job Duties:
Managed 8 helpdesks and remote support staff in 3 U.S cities, developed standard processes, along with supporting information systems and
monitoring servers, network performance and systems administration.
Led a project to relocate the east cost data center, implemented a local area network and migrated ~300+
administrative and production users to a new facility.

Help Desk Technician Jan '97- Mar '00

ESSC Genicom Louisville, KY
Supported 150+ end-users, configured and supported IFS clients systems.

EDUCATION
Bachelor of Science Business Information
Aug '19- Jul '21
Technology Management
Western Governors University Chapel Hill, NC
PMP - In Progress Jun '21- Presen
Project Management Institute Chapel Hill, NC
On track to take the PMP exam in October 2021
ITIL v3 Jun '09- Presen
Axelos Houston, TX
Completed in 2009, certification has not expired

KEY SKILLS
project teams and 3rd party vendors deliver the highest level of IT Service
Process improvement Stakeholder Management

Risk Management Problem Management Incident Management Data Management Siebel CTMS Root Cause

Cloud Services GxP Validation Testing and Documentation Data Acquisition Big Data Executive Communications

Information Security Penetration Testing (PEN) Microsoft Teams Cisco VOIP Life Sciences Manufacturing

Clinical Research Organizations (CRO) Pharmaceutical Oil and Gas Investment Banking Oracle Data Management

PowerPoint presentations
Data Migration Siebel Microsoft Project Excel MSP IQVIA's cloud-based Edge system MDA

SDLC EDI SCRUM script PM Toolkit Agile ecommerce IT Projects SAP Cloud Computing CRM

Managed Service Provider

CMMI UAT ServiceNow NEC and Avaya phone systems IBM CMDB IT Security

network backbone
application integration Analytics Middleware ITIL V3 SharePoint Data Center LAN

Windows XP Desktop
Windows 2000 desktop computers Backup and data storage systems Databases PowerPoint

SQL Scripting and Reporting

Excel Macros VBA Release Management RAID JDE Enterprise 1 Data migration plan

CRF 21 part 11 SOX Data Acquisition Big Data AS400 Information Security Penetration Testing VOIP Integration

Data Migrations ETL Integrations Data Center relocation T1 WAN Data backup and Storage Windows Server

Windows 10 Microsoft Excel Vendor Management RFP SQL database and scripts Waterfall Jira HP Navigator PPM
 MS
Smart Sheets Monday.com Data Warehouse JDE JDE E1 Peoplesoft MacPac MRP Visio Service Now

CA Universal Service Desk

Remedy Cisco routers Cisco switches Citrix QlikView Spot Fire Salesforce.com

Veeva CRM SharePoint Dashboard MS Office 360 Leadership