TAMARA FAULKNER

Phoenix, AZ | 510.685.6219 m| ramos.faulkner@gmail.com

SUMMARY
Highly driven and client focused leader with proven record of leadership and organizational engagement. Career
focused IT Project Manager with 11+ years of progressive project management experience in planning, executing,
and closing out IT projects. Have managed projects typically with 8 – 10 resources but as many as 25. Familiar
with Agile / Scrum processes; have delivered both enterprise and divisional projects on-time and within budget in
both Agile and traditional waterfall environments with a goal of reducing operational spend; high quality products
and services; better data insights; new branding and more.

SKILLS
 Agile / Scrum  Organizational Succession Planning Human
 Certified SAFe 5 Agilist Resources / recruiting
 Project Management  Learning Management System Integration
 Business Requirements definition / grooming  SharePoint
 Change Management and Communication  Advanced proficiency in Word, Excel,
Planning PowerPoint, Project & FileMaker Pro

EXPERIENCE
GlobalTranz , Scottsdale, AZ
January 2021 - Present
Scrum Master
GlobalTranz provides shippers transportation services across all major modes of freight. Expert support, and
technology-driven agility is how our customers benefit from partnering with us. Our transportation network
includes over 120 best-in-class carriers and over 50,000 active truckload carriers.
 Provide Agile / Scrum leadership for transformational business initiatives.
 Support 2 scrum team’s focused on technical projects within an Agile / Scrum environment; facilitate daily
stand-up; bi-weekly refinement, planning and demo and retrospectives. The 2 teams are the only
application development teams implementing new functionality for revenue generating applications for the
enterprise.
 Prepare for and lead PI Planning; facilitate sizing meetings; prepare and present sprint reports; guide scrum
teams in best practices
 Recommended and implemented process improvements to support the project and organizational goals.

Nautilus Insurance a W.R. Berkeley Company, Scottsdale, AZ

January 2020 – September 2020
Project Manager
Nautilus Insurance specializes in providing solutions for Excess and Surplus Lines Commercial Property and
Casualty insurance coverage.
 Managed multiple technical projects within an Agile / Scrum environment; attended daily stand-up,
refinement, planning and demo’s; recommended and implemented project and process improvements to
support the organization.
 Provided project management leadership for a transformational strategic project implementing a straight-
through data process from front end systems to the data warehouse.
 Led team responsible for implementing Department of Insurance rate changes and other technical product
changes in support of business initiatives.
CSAA Insurance Group (a AAA Insurer), Glendale, AZ
June 2006 – September 2019
CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to
AAA Members through AAA clubs in 23 states and the District of Columbia
Project Manager/IT Analyst Jan. 2010 – Sept. 2019
Sample of projects
 Managed successful execution to decommission legacy applications within the organization. This was an
IT wide effort involving multiple lines of business resulting in significant long-term cost savings.
 Change Management lead for the implementation of the CSAA IG Policy Administration System Home
product across multiple partner states.
 Managed successful implementation of Customer 360 system project initiative. This system pulls data
about CSAA members and policyholders into one application to provide deep insight into all of the
products they’ve purchased.
 Managed the implementation of the CSAA Insurance Group Employee Brand across the organization.
 Brought in to manage to completion the CSAA Insurance Group organizational name change for 26 partner
states and subsidiaries.
 Led the strategic transformation project aligning the current to future state of the workforce within the
organization.
 Provided project coordinator support to the successful implementation of Salesforce.com program from
inception to deployment.
 Managed the successful execution of the space planning project for the IT Data center program.
 Steering committee chair organizing and supporting the AAA volunteer program.
Business Systems Delivery June 2006 – Dec. 2009
Accomplishments/responsibilities:
 Initiated, managed, and reported the on-going workforce metrics and analytics to Executives for the
Glendale, AZ IT move from 2 sites in California.
 Developed the IT Metrics Report including headcount reporting by process group, turnover analysis,
requisition data, employee referral statistics and job action reports.
 Provided weekly reports to the recruitment team and participated in the recruitment team meetings to insure
proper focus on critical to fill positions.
 Managed IT People SharePoint site for IT related information and documents.
 Assisted the HR managers and management team with the employee transition plan information as part of
the involuntary separation plan process
 Responsible for the Rewards and Recognition bonus program; responsibilities included processing bonus
awards, awarding performance plaques and updating employee information to our vendor.
 Led the On-Boarding program CSAA IT Employee Benefit Presentation.
 Created and published the IT Organizational charts

Bio-Rad Laboratory, Hercules, CA

September 1999 – May 2006
Bio-Rad develops, manufactures, and markets a broad range of products for the life science research and clinical
diagnostic markets. Our customers include university and research institutions, hospitals, public health and
commercial laboratories, biotechnology, pharmaceutical, as well as applied laboratories that include food safety and
environmental quality.
 Recruiter - Human Resources – Life Science Group Oct. 2005 – May 2006
 Sr. Staff Associate, Plateau LMS - Human Resources July 2003 – Oct. 2005
 Staff Associate – Human Resources – Clinical Diagnostics Group Sept. 1999 – June 2003

EDUCATION
Pursing Bachelor of Arts in Organizational Leadership / Project Management, Arizona State University
currently attending, projected graduation is end of 2022
Dean’s List 2021 GPA 3.95
Rio Salado Community College, AZ – Associate of Arts 2021