ZAFRA, ABIGAIL A.

City Add: Blk 32 Lot 14 Gov Licaros St. Bf Resort Las Pinas City
Tel.no: +63 (02) 8743954
Mobile: + 63917-5994449
Email: abby_amago@yahoo.com

EDUCATION

MAPUA INSTITUTE OF TECHNOLOGY

B.S., Industrial Engineering (2003 – 2007)
*Specialized in Operations Research

ST. PAUL COLLEGE PARAñAQUE

La Huerta, Parañaque
High School (1999- 2003)

ST. PAUL COLLEGE PARAñAQUE

La Huerta, Parañaque
Grade School (1993-1999)

WORK-RELATED EXPERIENCE ITIL V3 Certified (Candidate Number 100374882 – March 30, 2012)
Scrum Master Accredited Certified (Candidate ID 55188859345391 – December 2018)

Business Analyst / Scrum Master – Chevron Holdings Inc – March 1 2018 – present

 Analyses, plans, executes and evaluates work to time, cost and quality targets. Assesses and evaluates risk required
to identify the resources that are currently being used, then consider the growth in demand for those resources and
then use that information to make decisions about what may be needed in the future.
 Leads the Automation of Regression Testing Project (Automation of regression testing of all Downstream Chevron
applications using Selenium and built QA framework) as a BA/Scrum Master by working with key project stakeholders
to formulate and communicate the business vision, to gather initial requirements, and to scope the project using
Scrum as a framework to deliver value to the business.
 Plans, organize and involves DevOps QA team and product owner in understanding and describing the business
domain (testing work) and problem (reporting bugs) to be solved.
 Facilitate collaboration through helping with stakeholder analysis and in scrum meetings (Daily Stand up meetings,
Sprint planning, Retrospective, Sprint Review and Backlog Grooming)
 Plans and implement Scrum changes and steps to increase the team’s productivity

Master Data Analyst (MDO) – Chevron Holdings Inc - August 3 2015 – March 1 2018

• General oversight of the Manila and India Managed Service team. Ensuring that the team maintains a high quality of
data within SLA metrics, while implementing consistent processes for the managed service platform.
• Manage Team workload, delivery targets and run monthly reports to communicate organizational performance metrics.
• Manages Remedy ticketing tool, including: creating, updating, closing requests and communicating with the business
and data owners regarding status of requests and
• Provide support in creating, maintaining master data in SAP
• Provide technical guidance, expertise and trainings to team members, colleagues and/or customers
• Responsible in the evergreen documentation of masterdata standards policies and procedures.
• Coordinates project data requirement and information gathering with business resources.
• Develops a sustaining and proactive master data audit process to research, analyze, and correct data inconsistencies.
• Anticipates, coordinates, and resolves SAP interface errors involved in creating and maintaining SAP to Legacy Systems
value mapping tables.

SAP Masterdata Project Lead - Hewlett- Packard

Enterprise Data Management Team (EDM) (December 2012 – July 1 2015)

  Leads SAP Masterdata project implementation by providing technical expertise, preparing reports (using CPS) and
communicating with customers. Coordinates with the project manager for project completion, timelines and other business
requirements. Provide business/functional support, responsible for in depth investigation, diagnosis, issue resolution and
defect management. Delegates tasks to IT resources.

SAP Master Data Analyst - Hewlett- Packard

RPCS PS Master Data Management Team (MDM) (September 1 2010 – December 2012)

 L2 NALA (North/ Latin America) SAP MDM Incident Management Team (May 30 2012 – December 2012) provides
2nd Level Support to take over Incidents & Critical Tickets which cannot be solved immediately with the means of 1st
Level Support. Resolves blocked idoc errors and ALE issues encountered within the SAP system, to ensure that business
is performing as expected. Responds to user escalations and engage functional escalation and service delivery
management as required. Take assignment of incidents where subject matter expertise and experience is required for
diagnosis, in depth investigation and recovery within the defined service levels.

 SAP MDM Daily Management Team (September 1 2010 – May 30 2012) provides technical support to clients via
ticketing solution. Oversees and carries out Master Data (Customer, Vendor, Material & Product) creation and
maintenance in the Global SAP boxes for P&G clients. Proactively increase the efficiency of the day-to-day operations by
suggesting improvements regarding tools and processes. Provide on-time status and communication to end users
regarding outstanding and resolved incidents. Escalates incidents, as required.

OPERATIONS ANALYST Petron Marketing Corporation – August 3 2009 – August 27, 2010

 Supports the daily operations of Petron Corporation’s Company Owned and Company Operated (COCO) service stations,
wherein services are provided within the standards and are cost effective. Handled the planning of Retail Trade’s
operating expenses; specifically Operations Group.
 Participate in the development of new procedures as needed to ensure accurate and effective delivery of materials and
processes.
 Creates Month- end Sales Analysis Report of all Petron Corporation’s Company Owned and Company Operated (COCO)
service stations.
 Facilitates trainings/ knowledge sharing to Petron dealers (Product Knowledge, Company process and procedures)
 Handles all Convenient Store Retail’s concern specifically in communicating with suppliers in the business for the creation
of procedures and to uphold strong business relationships.
 Quality validation of merchandise items through SAP.

SITE SHIFT SUPERVISOR Petron Marketing Corporation – October 6 2008 – August 1 2009

 Oversees, monitors and maintains order in the forecourt, making sure that policies, systems and procedures are enforced
and maintained
 Provides accurate and relevant information on their area of assignment and recommends for operations improvement and
sales increase
 Acts as link between the Site Manager and employees to maintain harmonious and mutually beneficial relationship
 Assigns duties to employees and conducts constant rounds in the forecourt, examines work for exactness, safety and
security, neatness and conformance to policies and procedures

TECHNICAL SKILLS
Computer and Information Literate
Microsoft Office (Word, Excel, Visio and PowerPoint);
Other Applications: Toad, Siebel, SAP(ERP), SQL Plus

PERSONAL DATA
o Married
o 32 yrs. old
o Born on May 28, 1986
o Filipino
o Roman Catholic
o 5’2’’ in height and weighs 100lbs, Fluent in English and Filipino, Can work under pressure with minimal
supervision, Reliable, Trustworthy, Flexible and Disciplined