Sunaina Sen

sunaina.sen86@gmail.com_______________________________________________________________

Professional Summary

 Business Analyst professional with over 7+ years of experience in Investment and Banking, Insurance,
Mortgage and Healthcare industry
 Solid understanding of Software Development Life Cycle (SDLC) processes including requirements
gathering, analysis and design, development tools and technologies, release and version control,
contemporary testing methodologies and deployment management
 Experience working with various industry standards: Software Development Life Cycle ( SDLC), Rational
Unified Process (RUP), Agile Methodology, Capability Maturity Models (CMM), ISO 9001 Quality
Management Systems and Six Sigma (DMAIC) Methodology
 In-depth understanding of Project Management Practices and Principles including Time Management,
Budget Management, Resource Management, Risk Management and Change Management
 Experience in conducting GAP analysis, Impact analysis, SWOT analysis, Cost benefit analysis and ROI
analysis
 Excellent analytical skills to understand the business process functionality and to translate them to Business
Requirement Specification and System Requirement Specifications
 Experience in implementing Rational Unified Process Methodology using Rational tools, working with Agile
Development methodology by implementing and delivering Business Processes in iterations
 Experience in leading successful JAD session for performing gap analysis, deriving functional/non-functional
requirements and document decisions on the future state of the systems and processes
 Excellent knowledge of Incident Management and report generation in ServiceNow.
 Hands-on experience with process modeling using Unified Modeling Language (UML) including use case,
sequence, activity and deployment diagram.
 Knowledge of Property and Casualty Insurance domain with hands on experience of Home, Auto and Life
Insurance as well as Retirement Plans.
 Experience in Implementing IT solutions to Finance industry in Compliance with various security standards
defined by SOX, SEC and BASEL II
 Working Knowledge of implementing solutions to meet HIPPA healthcare regulations compliance
 Successfully managed User Acceptance Testing (UAT)
 Excellent leadership, communication and presentation skills
 Experience working with business users, SME, offshore team and senior management
 Respected leader, known for mentoring and team building with excellent time management skills

TECHNICAL EXPOSURE:

 Methodologies : RUP, UML, CMM, ISO, DMAIC

 Project Management Tools : Microsoft Project, MS-Office, Excel, Power Point
 Content Management Tools : Microsoft Sharepoint, Documentum, ServiceNow
 Document Design Tools: Rational SoDA, Rational Requisite Pro
 Testing tools : Rational Suite, Test Director, HP ALM
 Business modeling tools : Microsoft Visio 2007, Rational Rose
 Version control tools : PVCS, Rational Clear Case
 RDBMS/DBMS : Oracle 9i, Access 2003, Fox Pro 2.5
Voya Financial (Formerly ING U.S.), Hartford, CT 
Business System Analyst Feb’2014 – Current

Voya Financial offers a broad range of traditional and consumer-directed Life insurance, Annuity and Retirement
products. Their customers include employer groups, individuals, college students, part-time and hourly workers,
health plans, governmental units, government-sponsored plans, labor groups and expatriates.

 Worked on major Rebranding project across the company involving different applications across different
teams.
 Worked on enhancement of client-facing application being used by customers to access their plans through
the tool Genex.
 Facilitated JAD sessions with SMEs’, Product owner, and Development managers to understand the
business process, gather Business Requirements and identify changes for the applications.
 Was involved in the planning of the RUP iterations and documenting of the artifacts throughout the various
phases of the development process.
 Interacted with stakeholders and gathered requirements as per the business needs.
 While working with various members at the management level to understand the business process and
decision models, was also involved in compiling the Vision Document and composing detailed Use Case
Specification Documents in Rational Requisite Pro.
 Developed Flowchart and process diagram using Microsoft Visio.
 Was involved in managing the Daily Standup meetings and also ensured that quality standards were
enforced as per the build-release schedule.
 Conducted GAP analysis by understanding the AS-IS system and the TO-BE system requirements by having
discussions with the SME's.
 Wrote Application Functional Design Document (AFD) for various applications across different platforms to
be used by developers for coding and did
 Documented Requirement Traceability Matrix in Requisite Pro for traceability of requirements through test
cases.
 Developed Test Plan and Test cases based on the Use cases and Functional specifications and also
performed manual testing of the functionality of the application by inserting varying data on different test
runs in Quality Center.
 Contributed in reviewing and editing of the test scripts.
 Was in regular contact with Business partners on the status of issues, action plans and timeframe for
resolution throughout the development cycle.
 Helped Testers expedite the defect resolution by following up on the defects raised in Quality Center and
setting up their priority level as per their impact.

Environment: RequisitePro, UML, Microsoft Office (Project, Publisher, Excel, Word, PowerPoint and Visio),
Quality Center, Genex , VPN Client, HP ALM,

MAPFRE Insurance Group, Columbus, OH
Business Analyst Jan’ 13 – Jan’ 14
MAPFRE Insurance group is amongst the newest mutual insurers in the United States. It is basically a Spanish
insurance giant taking over different small insurance companies and making its presence felt in United States.
MAPFRE unwavering financial strength and time-tested investment strategies have provided consistent value and
solid financial protection for their clients. They provide Auto and Home Insurance and all these come under
Property and Casualty.

Responsibilities:
 Coordinated JAD sessions to understand the user requirements and also their system's implementation.
 Used both Agile/Scrum methodology for the web application used by Agents and Underwriters for
providing new sale Insurance plans and Renewals of a group/company.
  Was Able to understand business goals and business context and translated them into technical
specifications
 Demonstrated experience defining impacts of conversions, business rules, and configuration decisions on
downstream systems and interfaces.
 Worked in Service Now incident management system as a member of production support team.
 Managed a team of offshore developers in Europe and a team of offshore testers in South Asia.
 Experienced in web services concepts and support utilities, related database utilities. Demonstrated
understanding and experience with ETL, Stored Procedures, and Queries.
 Involved in gathering requirements, identifying and preparing Use Case specification documents,
creating Trace-ability matrix and tagging it in the Rational Requisite Pro.
 Developed Use Case diagrams, business flow diagrams, Activity/State diagrams and Sequence
diagrams using Rational rose so that developers and other stakeholders can understand
the business process.
 Identified and documented issues, risk and gaps, their descriptions, their impact and provided
recommendation and alternatives to develop the application to meet the user requirements.
 Exposure to Rational Clear Quest to track Project status, monitor workload and detect issues including
defect submissions and enhancement requests.
 Synchronized and prioritized relevant defects and enhancement/system requests based
on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
 Wrote standard and complex SQL queries using MS SQL Server and also in Mainframe for data validation
process.
 Wrote requirements for various reports to be generated and migrated.
 Maintain documentation related to difficulties, complexities and anomalies that may arise during the ETL
process.
 Regularly followed up with Development Team to discuss discrepancies identified during testing and act as
a liaison between Project Manager and SME and development and testing team.
 Served as a liaison between the users, facilitators and the project team as a team lead.
 Involved in the development of Project Plan in conjunction with the Business and IT areas.
 Participated in User Acceptance Testing and Business-to-Business Transaction testing for the project.
 Supported for the creation of test plans and the debugging of problems.

Environment: AS400, Service Now, Rational Rose, Rational Requisite Pro, Show Case SQL Query, UML, HP ALM,
Java, MS Project, MS Office, MS SQL Server, Windows XP, Squish, Lean Six Sigma.

Coventry Healthcare, Salt Lake City, UT/Minneapolis, MN

Business Analyst Sept’ 11 – Dec’ 12

Project Scope: Coventry is a leading health care provider in the United States. I had successfully understood the
facet systems and helped drafting requirements in a polished way that the maximum functionalities are leveraged
from the existing applications. Further, I had designed the workflows, which helped in reducing administrative cost
and an increase in productivity and laid a foundation for ICD- 10 implementation. I was instrumental in creating an
effective workflow channel between claims systems and the client systems.

Responsibilities:
 Work in partnership with Project Team, functional Team Leads and functional end-users to identify and
document business process improvement opportunities and complete the definition of requirements for
system design, implementation & training.
 Interacted with the “End-Users” by interviewing them, by preparing appropriate questionnaire to better
understand end-user needs and the business process.
 Created test cases for System Testing (Development Environment), Integration Testing (UAT) and
Production (Post Implementation Review) in Agile environment.
  Responsible for gaining a good understanding of user needs and accurately representing them in a well-
documented software functional specifications document.
 Worked with stakeholders to obtain deliverable sign-offs. Provided functional direction to other systems
analysts and used the meta-data definition and workflow needs and how these functions map to business
processes.
 Developed plan for data feeds and data mappings for integration between various systems, including XML,
to follow ICD 10 Code set and ANSI X12 5010 formats.
 Create flow diagrams illustrating the work flow of both ‘as is’ processes and ‘to be’ processes.
 Understand and Analyse the functionality and Impact on all the applications involved
 Documented the Use Cases and prepared the Use Case, Activity, Sequence diagrams and Logical views
using MS Visio and MS Office for a clear understanding of the requirements by the development team.
 Facilitated Joint Application Development (JAD) sessions with all IT group members for communicating &
managing expectations and to discuss various means for integrations with current system using an adoption
through execution strategy.
 Created and maintained data mapping document(s) in reference to the HIPAA transaction: 837.
 Involved in developing Test plan and Test cases based on Use cases and Functional Specifications
Documented, reviewed, and verified testing procedures for compliance to Interface Quality Assurance and
Development standards and policies.

Environment: MS Office Excel, Word, PowerPoint, MS Project, MS Visio, MS Access,UML,.Net, MS Office, MS-
Project, Windows 2000, Test Director, DB2

Nationwide, Columbus, OH
Business System Analyst Aug’10 – Aug’11
Nationwide Insurance group is one amongst the oldest mutual insurers in the United States. Nationwide Insurance
Company's unwavering financial strength and time-tested investment strategies have provided consistent value and
solid financial protection for their clients. They provide Auto, Home and Life Insurance where all these come under
Property and Casualty.

Responsibilities:
 Coordinated JAD sessions to understand the user requirements and also their system's implementation.
 Used both Agile/Scrum methodology as well as Waterfall methodology for the web application used by
Agents and Underwriters for providing new sale Insurance plans and Renewals of a group/company.
 Demonstrated experience defining impacts of conversions, business rules, and configuration decisions on
downstream systems and interfaces.
 Involved in gathering requirements, identifying and preparing Use Case specification documents,
creating Trace-ability matrix and tagging it in the Rational Requisite Pro.
 Developed Use Case diagrams, business flow diagrams, Activity/State diagrams and Sequence
diagrams using Rational rose so that developers and other stakeholders can understand
the business process.
 Identified and documented issues, risk and gaps, their descriptions, their impact and provided
recommendation and alternatives to develop the application to meet the user requirements.
 Exposure to Rational Clear Quest to track Project status, monitor workload and detect issues including
defect submissions and enhancement requests.
 Synchronized and prioritized relevant defects and enhancement/system requests based
on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
 Worked on analysis, design and testing of Start schema implementation for the Financial Data
Mart implementation.
 Performed extensive data analysis and data integrity testing for loading and validation of the data set
output.
 Wrote standard and complex SQL queries using MS SQL Server and also in Mainframe for data validation
process.
  Regularly followed up with Development Team to discuss discrepancies identified during testing.
 Served as a liaison between the users, facilitators and the project team as a team lead.
 Participated in User Acceptance Testing and Business-to-Business Transaction testing for the project.
 Supported for the creation of test plans and the debugging of problems.

Environment: Unix, Mainframe, Caliber, Rational Rose, Rational Requisite Pro, Rational Clear Case, UML, QTP,
VB Script, MS Project, MS Office, DB2, MS SQL Server, Windows Server, Windows XP, XML, Agency Port

Carestream, Rochester, NY 

Business Analyst July’09 – Aug’10

The project is based on the implementing CHAMPS application which involves automated processing of the claims
starting from filling the claims to paid the claims, also involved in the assessment and conversation from 4010 to
5010 standard and also closely working with B2B Team to let them understand project overview and importance of
conversion.
 Facilitated JAD sessions with SMEs’, Product owner, and Development managers to understand the
business process, gather Business Requirements and identify enhancements for the application.
 Followed AGILE methodology viz. Scrum throughout the project.
 Prepared release plan and iteration plan for the project working with the stakeholders
 Re-factor Epics to Stories and maintain the prioritized Sprint backlogs
 Assisted JAD sessions to identify the business flows and determine whether any current or proposed
systems are impacted by the EDI X12 Transaction, Code set and Identifier aspects of HIPAA.
 Worked on EDI transactions: 270, 271, 834, 835, and 837 (P.I.D) to identify key data set elements for
designated record set. Interacted with Claims, Payments and Enrollment hence analyzing and
documenting related business processes.
 Worked on FACET to terminate or reinstate health coverage for the subscriber.
 Documented requirement for HIPAA, EDI transaction 837 and for Medicare Part A, Part B, Part C and Part
D.
 Researched/Analyzed the various steps involved in claims processing life cycle and then wrote the BRD in
such way that developers could construct the system to identify riskier claims.
 Conducted requirement sessions, identifying business needs, getting sign-off on requirements and
capturing requirements in CaliberRM and Rally.
 Facilitated pre-planning meetings, demos and daily stand ups.
 Wrote test cases and test scripts for the User Acceptance Testing (UAT).
 Worked with design team to prepare Project plan for User Interface documents.
 Tracked daily issues and dependencies and coordinated with common team to work on the impediment
list.
 Conducted GAP analysis for fixed fee projects.
 Coordinated management of projects on MS SharePoint 2007.
 Used Rally and TFS for updating the status of all the Test Cases & Test Scripts that are executed during
testing process.
 Created traceability matrix to map requirements with test cases.
 Managed and assigned defects to the development team in Microsoft Team Foundation Server
 Created test plans for Test driven development (TDD)
Environment:
Windows XP professional, MS Office suite, MS Excel, Google Spreadsheet, Documentum, MS Project, UNIX/Oracle
Platform, XML, Oracle Application server, Oracle Pl/SQL, MS Visio, Bugzilla, Quality center, Clear quest, clear case,
HP Service Manager

Fannie Mae, Herndon, VA

Business Consultant April’08 – June’09
Fannie Mae is a government-sponsored enterprise (GSE) chartered by Congress with a mission to provide
liquidity, stability and affordability to the U.S. housing and mortgage markets. Worked on multiple releases
on Credit Loss Management Division (CLM) for the DARTS, TRAX, SERFS, FALCON, QAS, and IDQC applications.
The SERFS TAX purpose of the project was to identify and track all activities and related accounting results for
Single Family REO/NON-REO properties at the property level and to facilitate determination of Tax differences
for REO.

Responsibilities:
 Gathered user and business requirements through interviews, surveys, prototyping and observing from
portfolio managers and UI (User Interface)
 Worked with Project manager, created Work flow diagrams, Activity Diagrams on MS Visio/MS Project using
Program Evaluation and Review Technique (PERT) technique.
 Conducted Joint Application Development (JAD) sessions for requirements gathering with Business
Stakeholders, SME’s, Users, refined it using Wireframes, Context Diagrams, Use Case Diagrams and made
conceptual illustrations.
 Reconcile the tax information from generated reports, balance sheets, and general ledger accounts and post
and prepare journal entries (J.E.).
 Coordinated with business users to prepare, update Business Requirement Documents (BRD) and Functional
Requirement Documents (FRD). Created Use Cases documents for requirements
 Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the
UML (Unified Modeling Language) methodologies.
 Involved in creating data models for the data warehouse and specify data mapping documents from specific
data sources.
 Scheduled meetings with developers, SAs (System Analyst) and testers to collaborate resource allocation and
project completion using MS Project.
 Conducted process improvements, status meetings, presided over the Changed Control Board meetings to
discuss Defect and Enhancement.
 Conducted UAT and Coordinated with the QA Team for the sign-off process before deployment and assisted
the Project Manager on creating the Lessons learned document.
 Created Ad-Hoc financial reports for the top management using Ms Excel.

Environment: MS visual Studio .NET, MS .NET Framework, J2EE technology, Windows 2000 Advanced Server,
UNIX / Oracle Platform, MS Visio, RUP 2002, Rational Rose 2002, Rational Robot 2002, Rational Clear Quest 2002,
Rational Clear Case 2002

Federal Reserve Bank- Treasury and Payments Services, Richmond, Virginia

Business Analyst March’07 – April’08

The Federal Reserve sets monetary policy, supervises and regulates member financial institutions and provides an
array of financial services. In the Fifth District, we contribute to the formulation of national monetary policy, gather
and analyze regional economic data, and supervise and regulate financial institutions. The Bank also process
currency, check, and electronic payments for banks, and provide financial services to the U.S. Treasury. Project was
to support the US Treasury operations in the processing of daily cash transactions and preparing summarized report.
Responsibilities:
 Gathered user and business requirements through interviews, surveys, prototyping and observing from
portfolio managers and UI (User Interface)
 Organized, conducted JAD sessions for requirements gathered. Prepared Business Requirement Documents
and Functional requirement Documents.
 Worked extensively on MS Project to develop Work Flow, Resource Planning, Activity Network diagrams,
using PERT techniques.
  Worked with reconciliation system for the daily cash transactions checks between the Federal Reserve Bank
and the financial institutions and prepared summary report on it
 Created Requirement Traceability Matrix to maintain all the requirements extracted from the Users,
Stakeholders, made sure all the documents are being accounted for.
 Developed process flow diagrams Context Diagrams, Wireframes, Swim Lane Diagrams, which helped in
Rapid prototyping and pinpointing potential problems early in the process.
 Coordinated with Project Managers, Developers, SME’s to design, create Work Flow Diagrams using MS
VISIO.
 Reconcile daily transactions against generated reports, balance sheets, and general ledger accounts and
post and prepare journal entries (J.E.).
 Process and apply loan payments (checks/wires) in the application and also provide information to the
government-assigned and internal auditors.
 Calculate pay-offs and collect on delinquent accounts from financial institutions. And Provide vault
custodians with instructions for securities that are being canceled and shipped.
 Generate ad hoc queries and monthly financial reports. And Distribute billing statements to borrowing
institutions.
 Revise user guides, procedures, and checklists semi-annually to ensure methods and practices are in line
with county, state, and federal regulations and conducted UAT.
 Attend and participate in conference calls, status meetings, planning sessions and provide
recommendations

Environment: C#.NET, Java 1.6x, Oracle 10g, 6.0, MS Office Suite2007, MS Visio 2007, MS Project 2007, MS
Outlook, HP Quality Center Enterprise Edition

Education:
Bachelor in Science, Patna University, India
MS in Engineering Management, San Jose, California.

References:
Available on request.