Monika Vinish

vinishmonika@gmail.com 410-710-9841

Professional Summary

 A competent professional with 8+ years of experience in business analysis, system design and IT service
management in Investment and Banking, Airlines & Insurance industry.
 Solid understanding of Software Development Life Cycle (SDLC) processes including requirements
gathering, analysis and design, development tools and technologies, release and version control,
contemporary testing methodologies and deployment management
 Well-versed with all the phases of SDLC, including methodologies like Waterfall approach, IBM RUP,
Agile and Scrum
 In-depth understanding of Project Management Practices and Principles including Time Management,
Budget Management, Resource Management, Risk Management and Change Management
 Professional Domain knowledge in Insurance, Banking and Healthcare with an aptitude to learn new
domains and in-depth knowledge about sub domains such as Mortgage, & Retail Banking.
 Strong experience in all phases of Software Development Lifecycle (SDLC) using Waterfall, Agile/Scrum,
RUP (Rational Unified Process) and Software Testing Life Cycle (STLC).
 Excellent analytical skills to understand the business process functionality and to translate them to
Business Requirement Specification and System Requirement Specifications
 Project experience with commercial and retail banking, investments, FX Trading, brokerage and
mortgage industry.
 Experience in implementing Rational Unified Process Methodology using Rational tools, working with
Agile Development methodology by implementing and delivering Business Processes in iterations
 Proficient in using Agile Scrum methodologies, performed roles of Scrum Master following
sprint/standup sessions and used Excel extensively to write user stories, analyzed the Iteration Burn
Down charts and reviewed defects.
 Extensive knowledge of E-Commerce, Credit Card Application Process, Electronic Payment Processing,
Stocks, Investment Banking, Financial Analysis, Inventory Management, Accounting, and Mortgage
Industry.
 Experience in leading successful JAD session for deriving functional/non-functional requirements and
document decisions on the future state of the systems and processes
 Hands-on experience with process modeling using Unified Modeling Language (UML) including use
case, sequence, activity diagram.
 Successfully managed User Acceptance Testing (UAT)
 Experience working with business users, SME, offshore team and senior management
 Proficiency with Rational Enterprise Suite (Requisite Pro, Rational Rose, Clear Case, Clear Quest) in
support of the RUP methodology.
 Experience in assisting Project Manager with the following activities – SOP, RFP, Planning and
Budgeting.
 Experience in developing business and functional Requirements, including requirements traceability,
categorization, and prioritization.
 Able to effectively converse, relate and liaise with multifunctional teams, including business owner,
stake holders, mangers, architects, developers and testers at all levels.

TECHNICAL EXPOSURE:

 Methodologies : RUP, UML, Agile, Waterfall

 Project Management Tools : Microsoft Project, MS-Office, Excel, Power Point
 Content Management Tools : Microsoft SharePoint
  Document Design Tools
 Testing tools
 Database
 Languages:
 Business modeling tools
 Business Skills:
 Version control tools
: Rational SoDA, Rational Requisite Pro,
: Rational Suite, Test Director, HP ALM
: Excel (spreadsheets), MS Access, RDBMS, SQL, DB2
: HTML, SQL, Java, VBScript, Java Script
: Microsoft Visio 2007, Rational Rose, rational software architect
: Business Definition Requirements, Use case Modeling,
JAD Sessions, Requirement Gathering, Use case development, Solution
design, Process flow design, Prototyping, Data Analysis
: Rational Clear Case

Citi Bank, Dallas, TX.

Role: Business System Analyst. Feb-2013–Till Date
Citi Bank Corporation is a financial services company, the largest bank holding company in the United States, by
assets, and the second largest bank by market capitalization. We were responsible for launching new software
for mortgage unit. I was also involved in designing various annuities from fixed income and Equity portfolio.

Responsibilities:
 Analyzed requirements, developed workflow charts and diagrams, assessed legacy system capabilities
to develop system specifications documents
 Implemented business rules, logic and processes in Software development life cycle (SDLC)
 Served as a liaison between mortgage specialists and the project team.
 Responsible for gathering user requirements and specifications for designing a mortgage based loan
system using and documenting the same.
 Maintained system protocols by writing and updating specification documents
 Supported the development and delivery team throughout the system implementation
 In depth knowledge of RUP's Iterative Software Development Life Cycle, Waterfall and Agile
Methodology 
 Worked with mortgage department to o translate users’ needs into system requirements.
 Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories
workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort
on project specifications
 Supported Mortgage Servicing by ensuring requirements is delivered in a timely manner.
 Interacted with stakeholders and gathered requirements as per the business needs.
 Composed detailed Use Case Specification Documents in Rational Requisite Pro.
 Developed Flowchart and process diagram using Microsoft Visio and Rational Rose
 Worked in an agile environment when created existing Quick Bill Pay feature 
 Participated in functional design sessions, creates and executes SQL test scripts, and aids in the solution
of data issues.
 Conducted JAD sessions with the stakeholders, end users and SME, to determine the critical business
processes and identify key functional requirements for LoanServ system adhering to the Mortgage
Servicing Industry practices and FDIC guidelines.
 Worked extensively through Agile development methodology by dividing the application into iterations
 Facilitating Scrum Daily Standup, Product Backlog, Backlog Grooming, Sprint Planning,
Retrospective agile ceremonies 
 Was involved in managing the Daily Standup meetings and also ensured that quality standards were
enforced as per the build-release schedule.
 Conducted GAP analysis by understanding the AS-IS system and the TO-BE system requirements by
having discussions with the SME's.
  Validated the various business processes with a committee of Subject Matter Experts (SME's) like
Mortgage Servicers, Underwriters, Credit Analyst etc, to ensure the rules and guidelines have been
met. 
 Responsible for Data Manipulation and Data Validation using SQL queries in a MS SQL Server 2008
environment
 Hands on work experience with Waterfall, and Agile software development methodology 
 Participate in Daily Agile Scrum "Stand-up", Biweekly Sprint Planning and Retrospective Sessions and
update the team on status of upcoming User Stories.
 Experience in using SAS for data management, data retrieval, data quality improvement ad statistical
analysis
 Wrote Application Functional Design Document (AFD) for various applications across different
platforms to be used by developers for coding
 Utilized SAS to gather relevant data, identified trends in investing, evaluated opportunities to acquire
new customers, increase volume with existing customers and manage attrition risk 
 Assisted developers in writing of complex SQL queries to resolve data issues in source system
databases.
 Documented Requirement Traceability Matrix in Requisite Pro for traceability of requirements through
test cases.
 Developed Test Plan and Test cases based on the Use cases and Functional specifications and also
performed manual testing of the functionality of the application by inserting varying data

Environment: RequisitePro, UML, VB Script, Agile/Scrum, SQL, Microsoft Office (Project, Publisher, Excel, Word,
PowerPoint and Visio).

Southwest Airlines, Dallas, TX 

Business System Analyst Dec-2011 –Jan 2013
Southwest Airlines Co. is a major U.S. airline and the world's largest low-cost carrier, headquartered in Dallas,
Texas. Crew Scheduling System (CSS) is responsible for staffing Crew members to flights in accordance with ap-
plicable federal regulations, contract provisions, company policy and procedures. 

Responsibilities:
 Excellent writing skills in preparing business requirements documents (BRDs), system requirements
specifications (SRS), system design specification (SDS), functional specifications, and defining project
plans
 Conducting User Acceptance Testing (UAT) and verifying performance, reliability and fault tolerance
issues. Also familiar with testing tools to design and develop test plans and test scripts.
 Responsible for JAD facilitation. Gather, synthesize and prioritize requirements using interviews,
document analysis, requirements workshops, site visits, and surveys.
 Write “user story” using Rally pr Jira and document work flow with the help of MS Visio.
 Effectively manages customer expectations.
 Serve as a primary customer contact.
 Provide business users with insight into application rules and processes.
 Work with developers, architects and the QA team to ensure comprehension and feasibility of
requirements. Manage issues logged by developers and resolve them.
 Work collaboratively with clients and stakeholders - both external and internal to client - to research
and elicit, analyze, validate and document business requirements, and to ensure that those
requirements clearly reflect true business needs, correctly representing all stakeholders functional
requirements and design specification for enhancing several applications
 Bridging the gap in domain understanding between the client and technical team.
  Working knowledge in defect tracking tools Quality Center, Remedy and Rally.
 Identify areas for automation.
 Prepare test scenarios. Work with the testing team to prepare the testing plan, scope and other
relevant documents and reviewing the test cases.
 Design customer reports and extracts from various processing systems.
 Work with the development team to get the bugs fixed.
 Analyze the change request and coordinating the changes required with the development team.
 Train new resources for creation of deliverables.
 Manage Inflight Web Sites, content, format. Keeping current on company standards, formats and
documentation for training purposes and as part of keeping compliant with company standards.
 Develop, implemented, and administered training and continued communications for Flight
Attendants, Inflight personnel and Inflight Management Streamline processes to archive and store
Flight Attendant data for future use, as research information.
 Manage user security on Crew Management Applications for various groups within the Southwest
Airlines organization. Perform quarterly audits to assure SOX compliance.
 Evaluate, develop, test and implement employee satisfaction programs to promote outstanding
internal customer service to Inflight Operations personnel and Flight Attendants at SWA.

Environment: RequisitePro, UML, Microsoft Office (Project, Publisher, Excel, Word, PowerPoint and Visio),
Quality Center, Agile/Scrum, SQL, Genex, VPN Client, HP ALM.

Delta Airlines, Atlanta, GA
Business System Analyst Sep-2010 – Nov 2011
Delta Air Lines, Inc is a major airline based in the United States and headquartered in Atlanta, Georgia. The air-
line operates an extensive domestic and international network serving all continents except Antarctica. Delta
and its subsidiaries operate over 4,000 flights every day. The airline\'s hub at Hartsfield-Jackson Atlanta Inter-
national Airport is the world\'s largest, and since 1999 the world\'s busiest airport by passenger traffic and
number of landings and take-offs. Delta is a founding member of the Sky Team alliance. The airline\'s regional
service is Delta Connection.

Project Description:
Cabin Services supports all the Flight Attendants and Provisioning Agents around the system. My responsibili-
ties as an analyst are to support all the applications the department uses and also to automate and eliminate
paper processes throughout the Cabin services department.

Responsibilities:
 Successfully pursued different phases in the Software Development Life Cycle
 Extensively prepared BRDs and FRDs to freeze business requirements and provide deliverables
 Provided KT/KS sessions on all projects to internal team as well as external Polaris Team
 Communicated with business users and technical teams to build applications based on the business
requirements
 Responsible for developing and driving continuous improvement initiatives in Booking, Frequent Flyer,
Delta Sky Club, Delta Reservations and Airport Services
 Provided timely low-cost and mid-cost estimates to the business for various projects
 Worked with different teams like Travel Port, Tuxedo, SOA, ACS, Reservations, etc to discuss different
projects
 Conducted JAD sessions and worked together with the project managers across most departments to
discuss Project Requirements
  Worked on in depth analysis of impact of projects on Mobile App and Mobile Web
 Designed and prepared weekly reports for Senior PM including Status on updates of project, product
and clients
 Designed and developed Use Cases and Business Process Models to detailed level appropriate for
technical analysis and system design
 Conducted and participated in brainstorming sessions to find solutions, and identifying assumptions,
constraints, risk and issues
 comprehensively worked on the Agile and Rational Unified Process(RUP)'s software development cycles
with four successive phases in RUP including Inception, Elaboration, Construction, and Transition
 Participated in designing the UI and web analytics to assess and monitor the activity on the website
 Recommended additional security steps and some system changes that help to eliminate identified
risks or gaps
 Recommended important additions or changes to projects that resulted in cost saving and increase in
revenue for the company
 Provided regular verbal and written status reports to IT management and business community;
published meeting and maintained project plans
 Provided valuable suggestions to the business for enhancement of the website and business model.
 Coordinated with the project team and testing team to revise project artifacts (use-cases website
specifications, test scripts, and web content analysis) to reflect requirement changes
 Worked with a team to design the workflows and the wire frames and Mockups for the whole process
from searching for a product to checkout, payment and delivery
 Performed Unit Testing and UATs for various projects
 Worked with the QA team to test the website and reviewed their notes
 Worked with the technical team to implement the application and published the site on the net

Environment: MS Outlook and Communicator, RUP/UML, MS Visual Studio 2003, Java, VB 6.0, HTML, XML, SQL
Server, MS Power Point, MS Office. Share Point.

Voya Financial (Formerly ING U.S.), Hartford, CT 

Business System Analyst Nov-2009 – Aug 2010
Voya Financial offers a broad range of traditional and consumer-directed Life insurance, Annuity and
Retirement products. Their customers include employer groups, individuals, college students, part-time and
hourly workers, health plans, governmental units, government-sponsored plans, labor groups and expatriates.

Responsibilities:
 Conducted JAD sessions with the stakeholders, end users and SME, to determine the critical business
processes and identify key functional requirements for LoanServ system adhering to the Mortgage
Servicing Industry practices and FDIC guidelines. 
 Worked on major Rebranding project across the company involving different applications across
different teams.
 Worked on Agile methodology for developing and integrating different business units.
 Worked on enhancement of client-facing application being used by customers to access their plans
through the tool Genex.
 Coordinated project planning in Agile environment, development, team building, process
improvement, BRD documentation
 Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to
filter data within the Oracle database
 Facilitated JAD sessions with SMEs’, Product owner, and Development managers to understand the
business process, gather Business Requirements and identify changes for the applications.
 Hands on work experience with Waterfall, and Agile software development methodology
  Was involved in the planning of the RUP iterations and documenting of the artifacts throughout the
various phases of the development process.
 Made Technical Reports, User Manual, Supporting Documents and ERDS by using MS SQL 2008. 
Deal with the Database Team, maintaining the database time to time.
 Implemented Agile methodology, conducted User Stories workshops to break down Epics and themes
into executable user stories
 Interacted with stakeholders and gathered requirements as per the business needs.
 Formulated advanced SQL queries for Data extraction, manual reconciliation and analytical reports
using MS Excel (Pivot tables and chart).
 Assigned tasks among development team monitored and tracked progress of project following agile
methodology. Responsible for creating Business Process Modeling and Work Flow Diagrams. Used
Scrum Work Pro and Microsoft Office software to perform required job functions
 Successfully implemented lightweight flavors of SDLC methodologies i.e. Agile and Semi-Agile 
 While working with various members at the management level to understand the business process and
decision models, was also involved in compiling the Vision Document and composing detailed Use Case
Specification Documents in Rational Requisite Pro.
 Developed Flowchart and process diagram using Microsoft Visio.
 Was involved in managing the Daily Standup meetings and also ensured that quality standards were
enforced as per the build-release schedule.
 Conducted GAP analysis by understanding the AS-IS system and the TO-BE system requirements by
having discussions with the SME's.
 Wrote Application Functional Design Document (AFD) for various applications across different
platforms to be used by developers for coding and did
 Documented Requirement Traceability Matrix in Requisite Pro for traceability of requirements through
test cases.
 Was in regular contact with Business partners on the status of issues, action plans and timeframe for
resolution throughout the development cycle.

Environment: RequisitePro, UML, Microsoft Office (Project, Publisher, Excel, Word, PowerPoint and Visio),
Quality Center, Agile/Scrum, SQL, Genex, VPN Client, HP ALM.

Allstate Corporation, Dallas, TX

Business System Analyst Mar-2007 – Oct 2009
The Allstate Corporation is primarily engaged in the personal property and casualty insurance business and the
life insurance, retirement and investment products business. It conducts its business primarily in the United
States. Allstate is the 2nd largest personal property and casualty insurer in the United States on the basis of
2010 statutory direct premiums earned. I worked on the improvement of the existing system and also did
testing for the proper use of the existing system. There was an also new addition to the system such as COB
(Coordination of Benefits) which is an arrangement in health insurance to discourage multiple payments for the
same claim under two or more policies.

Responsibilities:
 Was responsible for understanding the business logic and assisted other business analysts in generating
Functional Requirement specifications (FRS) and User Requirements Specifications (URS).
 Developed use cases, workflow, screen mock-ups and conversion requirements.
 Coordinated work plans between project manager and client using MS Project.
 Helped in reviewing and editing of the test scripts.
 Analyzed business requirements and system requirements of the client  and also for Property and
casualty modules
  Followed UML based methods using Rational Rose to develop use cases and activity diagrams; assisted
developers in creating sequence diagrams and collaboration diagrams.
 Involved in generating Test cases for property and casualty Insurances for Different Levels of Business
 Processed of New Business, Renewal, Cancellation, Reinstatement, Billing for various lines of
business (Fire, Auto, Commercial) 
 Planned and defined use case scenario for processing of New Business, Renewal, Cancellation,
Reinstatement, Billing for various lines of business (Fire, Auto, and Commercial). 
 Reviewed business process, URS, and functional requirements.
 updated and maintaining of ISO documentation, and initiating Level 3 work procedures, web
generation and online management of the ISO documentation, using FrontPage, MS Word and Visio
 Assisted in process modeling; conducted and participated in JAD sessions with system users; helped
with design walkthroughs with stakeholders for base lining architecture.
 System processing of New Business for Property & Casualty Insurance policy
 Gathered requirements from collection, claims, Billing, and insurance appeal departments.
 Involved in generating Test cases for property and casualty Insurances for Different Levels of Business.
 Created and tested scripts for the premium calculations and claim limits and deductible.
 Involved in detailing project mission, data process flow diagrams, and timelines.
 Developed Test plans and Test cases according to business requirements with the help of Mercury Test
Director.
 Used Rational Clear Quest for handling change requests.
 Participated in automated regression and Non-functional test plans.
 Maintained Requirement Traceability matrix throughout the project.

Environment: Unified Modeling Language (UML), User Acceptance Testing (UAT, Agile, Scrum, Joint Application
Development (JAD), MS Visio, MS Excel, power point.