NON-BUSINESS DOCUMENT

Adeel Anwar
Dubai, U.A.E | +971 (55) 195 1829 | adeelanwar@gmail.com

Accomplished, analytical and result oriented professional with over 20 years of professional experience, looking to work
as a Technical Product Owner / Business Analyst

CAREER SUMMARY

 Seasoned professional with 18+ years of experience in Airlines, Retail services, E-Commerce, Insurance, Crew management, Printing,
Finance, Education, CRM, POS, Inventory managements and Call centre domains.
 Proficient in Software Development Life Cycle methodologies such as Waterfall, Agile, Kanban, Scaled Agile Framework combined
with transforming business ideas into conceptual models and software solutions.
 Apply strong leadership talents toward interviewing job applicants, training new hires, and establishing and maintaining a cohesive
work climate among team of programmers, developers and engineers.
 Partnered with Business Project Management staff to manage and deliver customer projects on time and within budget.
 Developed and maintained Agile artifacts; Sprint backlog, Product backlog, burn-down chart and Involved in Scrum events such as
Backlog Grooming and Story-Point Estimation.
 Exceptional skills to coordinate, evaluate and manage external vendors and implementation of their solution.
 Facilitated Agile Scrum Ceremonies: Sprint Planning, Daily Scrum Call, Sprint Review and Sprint Retrospective Meetings.
 Competent in understanding Business requirements and breaking them into Epics and Features.
 Proficient in using UML in behavioural, structural modelling - Business Process Modelling (BPM), Use Case Modelling, State chart
diagrams, Activity diagrams, Class diagrams, Sequence diagrams, Process flow diagrams and Data Flow diagrams (DFD) using MS
Visio and Rational Rose.
 Performed AS IS and TOBE analysis for documenting Business Requirements Document (BRD), which in turn helps in transforming to
Functional Requirements Document (FRD).
 Conducted Gap Analysis, Business process analysis, SWOT analysis and ROI analysis
 Designed and developed Wireframes, UI mock-up screens for better visualization. Transform use cases into UX/UI prototypes.
 Worked with different business users eliciting business rules and various Functional & Non-Functional requirements.
 Experience in requirements gathering by conducting Joint Application Development (JAD) sessions and Fit/Gap sessions.
 Expertise in Requirement Elicitation techniques. Highly proficient in coordinating with the team and in working with users,
stakeholders to elicit the requirements using focus groups, Interviews and Brainstorming sessions.
 Conducted Root Cause Analysis in identifying system gaps and deficiencies that required a business and technical based approach
for problem solving.
 Created Requirement Traceability Matrix (RTM) for tracking and managing changes based on project’s evolving needs.
 Used JIRA for creating user stories, defect tracking and reviewed them in subsequent iterations of the application development
process and facilitated Triage meetings.
 Created workflow scenarios, designed new process flows and documented the business Process and activities of the business from
the conceptual to procedural level.
 Excellent database experience using Relational Database Management Systems (RDBMS), NO SQL, and MS Access.
 Experienced working with ETL (Extract, Transform and Load) of data into a data warehouse and Business Intelligence (BI) tools.
 Worked with Salesforce CRM tool to access the customer’s entitlement, campaign management, lead management and
contracts/services information
 Effectively and accurately communicated relevant project information to the client and project team.
 Trained users on the changes being released and conducted post production activities like getting feedback from users, prioritizing
tasks with business users.
 Possess excellent written and verbal communication skills. Responsible, self-motivated and organized.
 Strong knowledge in software testing lifecycle, review and approve test plans and test cases, use of testing tools and Defect tracking
mechanism and coordinate Sanity and User Acceptance Test (UAT) activities.

EXPERTISE
Software Project Management Requirement Analysis Time and Resource Management 
Business / System Analysis Cyber Security (PCIDSS) Full Stack Software Development
System Integration Solution Design and Implementation Vendor Evaluation and POC

PROFESSIONAL EXPERIENCE

Emirates Group, Dubai, U.A.E Feb 2008 – Present

Sr. Tech Lead Engineer / Product Owner

This document is not related to any business of the Emirates Group.

NON-BUSINESS DOCUMENT

 Acted as a Primary Point-of-Contact between the client and technology team, gathering requirements from various end-users
and analysed, evaluated, and implemented these requirements into appropriate Business and Technical solutions.
 Performed gap analysis to identify opportunities for process improvement.
 Worked with Scrum Master, Sr. Product Managers, and development teams throughout planning, design, development, testing,
and implementation of feature product releases.
 Supported Product Owner with backlog creation, prioritization, and communication of requirements as needed to various levels
of the organization.
 Efficiently managed to work and coordinate tasks with the offshore team on a daily basis.
 Coordinated support teams, technical people, and other vendors as needed for rolling out the project.
 Participated in Scrum and Sprint Planning meetings, ensured successful and timely project implementation.
 Utilizing Sprint retrospective Meetings to understand the impediments and improve the productivity of the team.
 Analysed business and user needs, documented requirements in User Stories, Process Flows, Non-Functional Specifications, and
other supporting documentation as needed.
 Created Use case diagrams, Activity diagrams, Sequence diagrams, and Dataflow diagrams using MS Visio.
 Created Wireframes, UI Mock-ups, and screenshots of the application using Visual Studio.
 Experience in writing API user stories.
 Groomed user stories and acceptance criteria for business rules, and features that were made available to consumers.
 Working extensively in JIRA to upload Requirements, Test plans, Test Steps, Log defects, and follow-ups to fix.
 Responded and communicated efficiently between the business, tech, and QA team on projects and facilitated the resolution of
user issues as and when necessary.
 Extensively involved in defect resolution by interacting closely with the QA team.
 Documented the Requirement Traceability Matrix for tracing the Test Cases and requirements related to them.
 Actively involved in developing, executing, and coordinating Regression, Functional, and User Acceptance Testing (UAT).

Environment: MS Visio, MS office Suite, JIRA, Miro, Visual Studio, Dot Net, Oracle, SQL Server, TIBCO, ETL, GIT.

The Resource Group, Lahore, Pakistan Sep 2005 – Feb 2008

Technical Development Head

 I was responsible to manage call center-based projects for multiple international clients. (I.e. Bank of America, Audi, Honda,
BMW etc.)
 Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress
to ensure project milestones were completed on time, on budget and with the desired results.
 Assist CTO and Director IT, in setting objectives and targets for project staff and performing quality assurance checks as required.
 Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on the
project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
 Responsible for budget and resource planning.
 Verify and design data models, and technical architecture.
 Conducted Joint Application Development (JAD) sessions with stakeholders to elicit requirements.
 Responsible to deliver projects and solutions, within the established procedures, quality standards and methods to achieve the
targets of quality, cost, benefits and time-scales.
 Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in
rapidly evolving global business environments.
 Liaise with external suppliers and internal specialist groups involved in the project.
 Report on projects and work programmes to the Project stakeholders as required.
 Mentors and trains both peers and development staff in areas of domain expertise and internal procedures.
 Contribute towards improving the performance of the department, following and improving relevant departmental standards,
and undertake additional specialist roles and activities when required.
 Honoured with CEO Award" in 2017 in recognition of outstanding project results.

Environment: MS Project, MS Visio, MS office Suite, Oracle, SQL Server, Visual Studio, Strata Soft Dialler, DOT Net, Visual fox Pro,
Visual Basic, VB.Net, VB Script, Share point, Source Safe.

Print MIS™. Lahore, Pakistan Feb 2004- Sept 2005

Principal Software Engineer

 Architect, design, develop and implement 70% of entire printing product: (EPRO- https://printmis.com/ePROs).
 Communicate directly to international clients to resolve their queries and system upgrades.

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NON-BUSINESS DOCUMENT

 Design and develop multiple E-Commerce based solutions.

 Translate process and enhancement specifications into programs and develop or refine error-free code within agreed time-scales
using development techniques, tools, methods and languages specified with the aim of optimizing operational efficiency.
 Participates in software documentation process by writing first draft versions of technical literature, review final documents prior
to release and verify if the processes have been followed.
 Investigate reported faults in operational code to determine changes and approaches to the code for promotion and
replacement, conforming to established procedures of the department.
 Design and prepare test plan strategies and oversee test scripts to validate all new software development and enhancements.
 Participate and be responsible for the test, training and implementation phases of projects
 Identify recurring problems or issues in software development, assigned applications and provide solutions or approaches to
problems.

Environment: VB 6, ASP, ASP.Net, MS office Suite, Oracle, Visual Studio, Dot Net.

LOGIX Technologies. Lahore, Pakistan Aug 2002- Dec 2003

Software Engineer / Analyst

 Development of multiple web and desktop based applications.

 Translate the functional requirements into the specification of functional processes, program modules and data definitions.
 Work with the database administrators to design and build file structures to support the functional processes
 Providing documentation and Reference for specifications, design, code development, testing and support.
 Ensure that staff maintaining and performing software systems understand user needs and software requirements to determine
feasibility of design and development within time and cost constraints.
 Plan and assist with the testing of modules by doing code reviews as well as integration testing and also be responsible for
creation of databases for test and training.

Environment: VB 6, ASP, MS Access, MS office Suite, Oracle, SQL Server

TECHNICAL SKILLS

SDLC Methodologies:  Waterfall, Agile (SCRUM), SAFe, Kanban, Hybrid.

Hands On Experience : MS Project, MS Visio, Enterprise Architect, Jira, Confl uence, Service now, .Net (ASP, VB, C#),
SQL, TSQL , PLSQL , VBA, Azure (Compute services, Logic App, Storage), Oracle , SQL Server, SQLite, Salesforce (App
Builder), ETL (Informati cs), Business Objects XI, Crystal Reports, TIBCO ( BW, Adapters, Rendezvous, MQ), GIT, VSS,
Harvest, Network and infrastructure design and maintenance, Adobe Photoshop, Adobe Lightroom.

Knowledge of: Ethereum Smart Contract, Block Chain technology, Python, Tableau, Power BI, Couchbase,
Microstrategy, RPA (UiPath)

EDUCATION / CERTIFICATIONS
**Masters in Computer Sciences, IMT, Lahore, Pakistan 2002- 2003 88.25 %

Bachelor's Degree in Computer Science, Hamdard University, Pakistan 1999- 2002 89.25 %

Certi fi ed Scrum Product Owner (CSPO®) 2021 1383670

Microsoft Certi fi ed Azure Cloud Fundamental 2021 H516-4232

Microsoft Certi fi ed: Azure Data Fundamentals 2021 H726-2722

SAFe®4 Agilist (Certi fi cati on) 2019 91996101-3043

Introducti on to Enterprise Architecture (Certi fi cati on) 2016

Principles of Project Management (Certi fi cati on) 2016

Six Sigma Yellow Belt (Certi fi cati on) 2015

This document is not related to any business of the Emirates Group.

NON-BUSINESS DOCUMENT

This document is not related to any business of the Emirates Group.