ANNA (YENA) LEE

Long Island City, NY 11101 | (917)-999-8489 | yenalee519@gmail.com

Summary
8+ years of experience as a Business System Analyst with comprehensive knowledge of software development lifecycle
methodologies such as Waterfall and Agile (SAFe, Scrum). Skilled in eliciting requirements using various methods,
conducting impact analysis, and creating mockups and prototypes using tools such as MS Visio, Lucid Charts, and
Balsamiq. Proficient in Agile project management tools such as JIRA and RALLY, and well-versed in various databases,
testing tools, and web technologies. Successfully facilitated Scrum ceremonies, managed multiple dependent teams,
and effectively removed impediments to ensure timely delivery. A team player with excellent communication,
organizational, and problem-solving skills.

Professional Summary
 Proficient working in all phases of the Software Development Life Cycle (SDLC) including requirements
gathering, design, development, testing and deployment.
 Served as a liaison between the business stakeholders and the technical team, ensuring that the communication
gap between them is bridged through good communication on both sides.
 Skillful in Leading and executing Requirement Elicitation such as Workshop, Brainstorming session, Focus
Group, document Analysis, One on One interview, Reverse Engineering, Questionnaire to gather
requirements.
 Hands-on experience in performing Gap analysis, cost benefit analysis, ROI, risk analysis and impact analysis
to accommodate change requests and evaluate the scope of new system functionality development based on
stakeholder needs.
 Skilled in converting requirement gathered into standard documents like Business Requirements Document
(BRD), Requirements Traceability Matrix (RTM), Use Case Documents, Functional and Non-Functional
Specifications, User stories, Data Flow Models and Change Request Documents
 Created both static and dynamic Unified Modelling diagrams (UML) like Use Case Diagram, Activity Diagram,
Sequence Diagram, and Class Diagram using MS Visio and Lucid Charts.
 Created ER diagram to better understand and develop the data model with the help of conceptual and logical
models.
 Assisted UI/UX team to create Low Fidelity and High-Fidelity Mock-ups and wireframes using VISIO.
 Comprehensive knowledge of concepts such as XML, WSDL, HTML, AJAX, API, SOAP, and RESTful Web
Services, as well as Service Oriented Architecture (SOA) and Microservice Architecture.
 Experienced working with various web services which use RESTful and SOAP web services.
 Proficient in various structured data types used by web services for API calls like JSON, XML, YAML
 Experienced in API documentation using Swagger and been part of API testing using Postman, SOAP UI.
 Worked with the QA (Quality Assurance) team for designing Test Plan and Test Strategy, Test Scenarios, Test
Cases, and Test Scripts, and conducted Functional Testing using Postman.
 Comprehensive knowledge of various testing methodologies such as User Acceptance Testing (UAT), Smoke,
Unit, Regression, Integration, Functional, Security, Recovery, Stress, and Performance Testing.
 Conducted Triage calls with Developers and Testers to figure out the root causes of the technical, functional bugs
and assisted the team to solve the bug through Bug Life Cycle.
 Assisted in Data Mapping and facilitating the ETL process (Extract, Transform and Load) using Informatica
PowerCenter.
 Experienced in Relational Database Management System including performing complex SQL queries for
mapping of various system applications.
 Hands on experience in SQL queries for retrieving data and has good understanding in Data Warehousing
concepts - OLAP, OLTP, ETL.
 Frequently used Data Definition Language (DDL), Data Manipulation Language (DML) in SQL to perform
(CRUD) operations on DBs including Joins, Aggregators, Sub-queries, Views, Triggers and Stored
procedures.
 Participated in various scrum ceremonies Release Planning, Backlog grooming, Sprint Planning, Daily Scrum,
Sprint Retrospective.
 Experienced in transforming Epics and Features into user stories by adhering to the INVEST Criteria
 Assisted my team in breaking down spill-over user stories using SPIDR technique.
 Assisted Product owner in writing User stories and Acceptance criteria. Got Definition of Ready (DOR) and
Definition of Done (DOD) by facilitating meetings between Product owner, Stakeholder and Development Team.
 Assisted in Story Point Estimation, used various story point estimation Techniques like Agile Planning Poker.
 Involved in Program Increment Day (PI), headed the team breakout sessions during the PI and assisted my
Release Train Engineer (RTEs) for the feature readiness, logistic readiness, and team readiness.
 Experienced in leading the team in successfully completing Dependency Mapping in team-break out session on
Program Increment Day
 Participated in Scrum of Scrum (SOS) meetings facilitated by RTE and resolved dependency issues.
 Helped the team in understanding the Agile concepts and the Agile practices to improve the team's delivery.
 Calculated Velocity and Capacity for teams based on the previous sprints and monitored burndown chart and
other KPIs for team's performance.
 Proficient in project management tools such as JIRA/ RALLY/ AZURE DEVOPS to document and visualize stories,
tasks, and measure performance through burn down charts, velocity charts and other KPIs.

Skills
 Agile (SAFe, Scrum), Waterfall (Traditional)
 Project Management: JIRA, Azure DevOps, Rally
 UML: MS Visio, Lucid Chart
 Documentation: SharePoint, Swagger, Confluence
 Testing: Postman, Selenium, Soap UI, HP ALM
 Web: XML, JSON, HTML, RESTful, SOAP
 ETL: Informatica, Power Center, SSIS
 Database: MYSQL, MS SQL Server, Oracle, PostgreSQL, MongoDB, Azure Databricks
 Data Analysis / Machine Learning: Python (NumPy, Pandas, Scikit-learn, Matplotlib, Seaborn, Keras, TensorFlow,
Flask, PySpark), R (dplyr, tidyr,ggplot2)
 Business intelligence: Tableau, Google Analytics, MS Visual Studio

Experience
Business Systems Analyst 04/2021 to 05/2023
US Bank Project: Payment Gateway Enhancement

 Attended team level ceremonies to ensure Cadence like Daily Stand-up, Sprint Planning (Planning Poker for
story point estimation), Backlog Grooming, Sprint Review and Sprint Retrospective, resolving impediments
and interdependency between the teams for team's success.
 Played a vital role in the Product Increment Planning (PI) to carry out dependency mapping to deliver key
project milestones after respective sprints.
 Worked closely with Product Owner to break down the features and assisted in developing user stories and
Acceptance Criteria.
 Ensured that user stories are following INVEST criteria and acceptance criteria is written in Gherkin format.
 Facilitated backlog grooming sessions with the development team to refine the user stories and re-define the
dependencies with the help of the lead BA.
 Identified and categorized all relevant stakeholders involved in the project using RACI Matrix.
 Conducted Brainstorming, one-on-one interviews and Joint Application Development (JAD) to elicit new
enhancement requirements and documented in terms of Epics/user stories. Responsible for taking the minutes of
meeting (MOM)
 Tracked the team's progress using JIRA and constantly identified and implemented methods to minimize new
risks.
 Effectively wrote User Stories, estimating User Stories using various estimation techniques and T-Shirt sizing
by conducting Scrum Workshops for new teams.
 Created flow diagrams of the entire payment transactions with the help of the Subject Matter Expert (SME) using
the Business Process Model (BPM) tools like MS Visio to walkthrough the flow for the business stakeholders and
the team members.
 Created Mock-Ups and UML diagrams such as Activity flow diagrams, Orchestration flow diagrams and data
flow diagrams before each sprint for smooth development and testing.
 Worked diligently on Change Request Management and performed Impact Analysis on the same.
 Assisted the Product Owner in creating Product Backlog and team in Sprint Backlog using prioritization
techniques such as MoSCoW, Kano and Business value methods.
 Solved impediments faced by the developers and testers during the daily stand-ups and facilitated parking lot
sessions for issues which needed further assistance and clarification from the BA.
 Conducted Sprint Review sessions to ensure that the Definition of Done (DoD) is met and the product owner has
signed off the user story.
 Investigated UDDI and looked up WSDL, WADL for existing SOAP and REST web services, REST APIs and
request and response web methods.
 Thorough understanding of architecture, understanding of request and response flow. Understanding appropriate
technologies for business requirements (REST, JSON, and XML).
 Assisted in Implementing SOA architecture and orchestration of web services. Involved in defining the
implementation of SOAP, XML based web services, web methods, and application programming interfaces (API's).
 Created technical documentation for REST APIs like API specification documents, API Mapping documents.
Tested request and response, source and targets for those APIs using Postman.
 Wrote Client-Side Validation, Server-Side Validation and Database Validation for various functionalities of the
system.
 Involved in Data Mapping for various schemas like Star Schema and Snowflake Schema and Data Migration
from OLTP to OLAP database.
 Created Data Mapping documents and worked with business to write transformation rules.
 Performed initial testing of REST APIs using Postman to verify API response messages and codes.
 Provided technical consulting and support in solutioning the API design activity that occurred during various phases
of the project.
 Involved in creating Test plans and developed User manuals for User Acceptance Testing, recorded the test and
documented the bugs in Azure DevOps.
 Used Postman for examining and validating the external APIs used in the project.
 Performed API Testing using Postman tool to check if the APIs are returning the data in JSON, XML format as
defined in the API documentation.
 Facilitated Triage calls to identify defects by performing Root Cause analysis and mitigated it along with the
development and testing team.
 Kept track of bugs/defects using JIRA and helped the Testers in issue resolution and made a report of all the
defects.
 Avoided scope creep by working closely with the development team, by taking daily updates about the progress of
the work and by keeping track of all the requirements in the Requirement Traceability Matrix (RTM).
 Involved in Test Execution and Automation, kept track of bugs/defects using JIRA and helped the Testers in
resolution of the issues and maintained a report of all the defects to track the status and closure of the bugs/defects.
 Involved in estimating the story points for user stories using Planning Poker and Fibonacci sequence.
 Improved team velocity by constantly following up with the team and mitigating impediments along the sprints.
 Facilitated scrum ceremonies for teams and ensured that teams are adopting and implementing agile practices
that enable high speed, quality delivery with clear communication of deliverables.
 Supported Azure DevOps and Share Point administration, including creation and management of custom, complex
projects, workflows, security schemes, custom fields, dashboards, and reports configurations.
Environment: SAFe- (HTML/CSS, JavaScript, Java, Oracle), MS Visual Studio, MS Project, MS Visio, Office Suite,
Azure DevOps, SharePoint, Tableau, Web Services, API, Microservices, AJAX, SOAP UI, RESTful Services.

Technical Business Analyst 05/2019 to 03/2021

Aetna Project: Claim Adjudication

 Created UML diagrams such as Use Case Diagrams and Data flow diagrams as part of the new project
enhancements so that it gives an overall understanding of the project and the system which is to be implemented.
 Worked with the Project Manager closely and was a part of Architectural Review in understanding the technical
implementations of project features.
 Facilitated meetings between development Team Leads and SMEs to understand stakeholder requirements to
achieve sprint goals.
 Adopted INVEST criteria to write User Stories, MoSCoW technique to prioritize user stories and SPIDR technique
to break down user stories.
 Facilitated and participated in various Scrum ceremonies such as Sprint planning sessions, Daily Standups,
Sprint Reviews, Sprint Retrospective, and backlog grooming sessions.
 Conducted parking lot sessions to resolve impediments for members of the development team.
 Calculated the team's capacity and velocity to have a better visibility of upcoming sprints.
 Adoption of Agile related techniques such as Planning poker and MoSCoW technique to estimate user story
points.
 Assisted the Product owner in defining the requirements of the acceptance criteria.
 Assisted in creating the DOR (Definition of Ready) and DOD (Definition of Done) so that user stories met
stakeholder needs.
 Participated in Sprint Review sessions to verify that the Definition of Done (DoD) was met by giving strong
importance on the product being well-built, well-tested and refactored during the Demo.
 Conducted Sprint retrospective sessions to evaluate previous sprints and improve team's future performance.
 Used the RACI matrix to prioritize various associated stakeholders after they had been identified.
 Created Use case diagrams for Claim filings and developed UML diagrams like Use Case diagrams, Sequence
Diagrams, Activity diagram and Swim lane diagram using MS Visio.
 Worked diligently on Change Request Management and performed Impact Analysis as well as Capacity and
Velocity planning.
 Collaborated with the Product Manager and the Subject Matter Experts (SME) to design the API.
 Assisted the development team in the technical documentation of requests and responses from APIs.
 Worked on API documentation like the API Mapping Documents, Performance documents and the Endpoint
documentation.
 Reviewed and analyzed the regulatory framework for customer data protection like HIPAA, HITECH Act, False
Claims Act.
 Analyzed and created different reports based on the stakeholder requirements based on the current market
conditions after checking the data consistency using the SQL queries.
 Involved in performing Data Validation from OLAP database to check transformed data is abiding by the
transformation logic.
 Performed Functional testing and Smoke testing on a regular basis to make sure that the basic functionalities of
the system are working.
 Assisted QA team in writing Test Plans, Test Scenarios, and Test Cases.
 Facilitated Triage calls to resolve conflicts as well as to work out defects identified in testing.
 Good experience managing the deadlines and making sure all the tasks are completed well in advance from the
team's perspective and making sure to raise a flag if something is not completed.
Environment: Agile- Scrum Framework- (HTML/CSS, JavaScript, Java, Oracle), MS Visual Studio, MS Project, MS
Visio, Jira, Confluence, PowerBI, Web Services, API, Microservices, AJAX, SOAP UI, RESTful/ SOAP Services.

Business Analyst 01/2017 to 04/2019

Walmart Project: CRM

 Created artifacts like Business Requirement Document (BRD), System Requirement Specification (SRS),
Requirement Traceability Matrix (RTM).
 Performed GAP analysis by identifying AS-IS and TO-BE process vison to identify the deficiency of the current
application.
 Designed and developed UML Diagrams including use cases, activity diagrams, Swim Lane, and sequence
diagrams for Existing and “To-be” process using VISIO to ensure that there was no scope-creep.
 Created various graphs and dashboards using Tableau for identifying opportunities and spotting inefficient
processes.
 Interviewed Stakeholders and SME's conducted Brainstorming sessions, JAD sessions, focus group,
Document analysis, Questionnaire, and Interview to elicit the requirements from end users.
 Worked along with the team to perform Impact analysis, SWOT analysis, cost-benefit analysis, and feasibility
study to create the Project charter and Project scope.
 Actively worked and collaborated with the Subject Matter Experts (SME), Technical Leads to understand the
functional requirements and to convert those functional requirements into the technical requirements.
 Identified UI requirements, created wireframes, Prototypes and UI specifications using VISIO.
 Helped the development team to understand the AS-IS and TO-BE business workflow to provide quality MVP's.
 Used UDDI and WSDL to look for the existing web services and identify the request and response of web methods.
 Involved in API Documentation, API Endpoint Testing using SOAPUI and POSTMAN along with the development
team.
 Worked with testing and development team in creating Test Plan, Test Scenarios and Test cases to perform User
Acceptance Testing (UAT), Functional Testing, Integration Testing and Regression Testing.
 Facilitated User acceptance Testing (UAT), provided Test Data and created manual test cases and got the sign
off from the PO.
 Used Informatica PowerCenter assisted in data transformation and mapping from the OLTP to OLAP Database.
 Performed Data Mapping to identify and standardize the data from various distributed systems.
 Effectively translated the functional specifications in to test scenarios and test cases.
 Facilitated Defect Triage calls to identify the defects to effectively log them and prioritize as per requirement.
 Extensively interacted with the developers and testers to ensure functional/technical implementation of business
requirements and QA Team in executing Test Plans, Test Scenarios, and Test Cases.
 Created and developed Canned reports and ad-hoc reports to deliver progress reports to the stakeholders so that
performance evaluations regarding meeting business requirements could be managed effectively.
 Tracking project dependencies outside of the project team's control and escalating issues as necessary.
 Facilitating cross-group and cross-functional communications for issues resolution and updates.
 Worked with the QA Team Lead to develop QA standards and ensured compliance with all regulatory requirements.
Environment: Waterfall, UML, VISIO, Excel, Windows, Postman, Web Services, REST, WSDL, WADL, MS-Office,
XML spy

Data Analyst 12/2013 to 06/2015

Walmart

 Ensured data accuracy by leveraging SQL and Python, creating, maintaining, and evaluating data, and
comparing it with third-party information.
 Analyzed financial data, key performance indicators (HVAC parts turnaround time, cost savings), and metrics
using Excel and Tableau, driving strategic insights.
 Implemented cost optimization strategies, targeting lower-cost items that maintained the same form, fit, and
function.
 Served as an analytics subject matter expert, consistently delivering data-based insights through dashboards
and visualizations.
 Monitored and reported on business strategies, aligning them with data-driven insights using Power BI dashboards.
 Utilized financial models, plans, and data analysis tools like Python to review trends and results for accuracy.
 Provided customer service by generating key reports like quarterly performance reviews, communicating results,
and supporting business processes.
 Acted as a valuable information resource, providing guidance and recommendations based on defined policies.
 Used analytics dashboards to monitor progress, capitalize on improvement opportunities, and adapt to changing
demands and new responsibilities.
 Identified and resolved root causes in supported systems using data visualization tools.
 Extracted and consolidated relevant data for reporting using analytical tools like Python and SAS.
 Drove HVAC part management using advanced data analytics, focusing on efficient field escalation resolution.
 Leveraged statistical techniques like regression analysis and predictive modeling to improve parts lead time for
HVAC/R technicians.

Education and Training

Master of Arts: Statistics 12/2016
Columbia University New York
Bachelor of Science: Applied Mathematics & Statistics, Economics 12/2013
Stony Brook University New York