Hema

Product Owner

SUMMARY
 12 plus years of experience in as a Product Owner/Senior Business Analyst, with expertise in gathering System and
IT requirements, conducting Gap Analysis during Requirement Gathering, IT experience in Analysis, Data
Analysis, Design and Development of Client-Server and Web Based applications . 
 Worked in both OSS and BSS (BSS - IVR middleware project for payment, profile, Identify caller, account
balance, etc., and OSS – Technician toolkit, Number Portability, Line Test, etc.,)
 Broad technical background with experience in Implementation, Maintenance, and migration projects.
 Involved in project to understand the business needs and objectives of the system and interacted with the end client/
users and stakeholders, involved, and gathered requirements for the integrated system.
 Experience with Agile (Scrum & Kanban) and Waterfall methodologies
 Experience in creating Custom workflows, custom screens, screen schemes, issue type screen schemes, custom
fields, field configuration, field configuration schemes in Leankit and JIRA.
 Able to effectively convey their ideas and opinions in an Agile team environment, have strong problem-solving
skills, and can quickly learn new technologies and processes
 Strong analytical and problem-solving skills for understanding the functional requirements and design of the
business application
 Experience in converting business needs into detailed documentation
 Strong team player with excellent verbal & written Communication skills
 Excellent research and analytic skills
 Worked with management to identify new and creative opportunities to leverage on-line tools and other
applications to support improved lead generation processes.
 Experience in UML design diagrams
 Humble, Hard-working, and Respectful
 Experience working with hybrid teams – Onshore & Offshore
 Experience in requirements gathering for Front-end, Middleware & Back-end projects
 Great interpersonal and communication skills, focused, self-motivated, organized, quick learner and team oriented.
 Experience in various programming languages (Java, SQL) and operating hardware and software applications
including TOAD, Query Analyzer and SQL

Certifications
o Scrum Product Owner Certified (SPOC)
o Certified Scrum Master (CSM)
o The Complete Business Analysis
o BEA certification for WebLogic Integration Developer
o IBM DB2
o IBM WSAD (WebSphere Application Development)

WORKING EXPERIENCE HIGHLIGHTS

AT&T/ Remote (Feb 2022– Nov 2022)
Location: Georgia, US
Roles: Product Owner

 Creating both Functional and Technical User Stories in Leankit.

 Conducting and hosting User Story review sessions with the Development team, Design team, Program
Leads and Backend systems.
 Coordinating demos and validating the user stories thereby accepting them.
 Participating in Sprint Ceremonies like Sprint Planning, Review, Refinement, Retrospective and Daily
stand-ups
 Reviewing mock-up screens created using FIGMA link and closely working with the design team to
modify the screens according to the business requirements.
 Creating Flowchart and Process flow diagrams using Visio
  Requirement gathering for API- defining JSON request/response.

Cellcom/ De Pere, WI (Sep 2018– Nov 2021)

Location: Georgia, US
Roles: Senior Business Analyst

 Write Functional Requirement Documents (FRDs) & Use cases

 Creating EPIC/Agile Stories in JIRA.
 Worked mostly on BSS applications like Portal enhancement for plans, devices, etc. and integration with
billing system and payment gateway.
 Reported directly to the Global Technology heads.
 Creating UML design diagrams
 Extensively worked on forming technical functional requirements (FRs) and realistic Non-functional
requirements (NFRs), with possible breakdowns in phases.
 Developed audit program and matrix to assess risk more efficiently in assets under management
 Vast experience in working very closely with various stakeholders and various teams facilitating inter-
communication and came up with best possible solution for the company
 Creating mock-up screens (wireframes) using Axure
 Creating flowchart using Visio
 Business process modelling/Process flow diagrams
 Testing and Writing Test cases
 Writing SQL queries

Rogers Telecommunications Inc (Sep 2008 – Feb 2014)

Location: Ontario, Canada & Chennai, India
Roles: Senior Business Analyst

 Be the liaison between the business units, technology teams and support teams.
 Managed day to day operations with offshore development team in India
 Worked in BSS applications like, IVR middleware project for payment, profile, Identify caller, account
balance, etc.
 Worked in OSS applications like, Number portability, Service Quality verification to test cable, Phone,
and Internet services.
 Designing features like multi tenancy, end-to-end activity flow tracking, deep audit trails, faster
deployments etc.
 Translated business requirements into functional requirements and prepared an extensive project plan to
reduce inter-company transactions in equity derivatives and foreign exchange trades.
 Elicit requirements using document analysis, requirements workshops & business Analysis
 Delivered Proof of Concepts for pilot projects
 Creating Business Analysis artifacts like Requirements Specifications, Use cases and workflow.
 Collaborate with developers and subject matter experts.
 Creating flowchart & UML Diagrams
 Review QA documentation for accuracy, feasibility, and consistency.
 Use SQL to validate Transactions

British Telecommunications Inc (Sep 2005 – Sep 2008)

Location: Chennai, India
Roles: Lead Developer / Component Designer

 Preparing the detailed component Design

 Preparing XML and Schemas for Dialogue services
 Reviewing Test cases based on the low level design
 Involved in designing and developing Data Models and Data Marts that support the Business
Intelligence Data Warehouse.
 Worked on OSS applications like Web Services for Line test, Number portability, etc.
 Configuring foreign JMS providers like IBM MQSeries with Weblogic Server using JMSAdmin
 Data Mapping and transformation using XML beans and XQuery Transformation Mapper.
 Developing Work flows / JPDs to integrate and aggregate messages from different system with various
 interfaces like PL/SQL, JMS and MQ
 Created the data lineage for the source systems involved with end to end source to target mappings
through discovery of legacy systems and interfaces.
 Worked on the creation of logical and physical dimensional data models related to trading assets, trading
area, balance sheet items and trading scenarios.
 Writing PL/SQL stored procedure calls to update/modify records in the Oracle database
 Built the end to end workflows from the source extraction process to the final reporting/dash boarding of
the market risk metrics.
 Creating Installation guides and maintaining Issue Tracker/ Defect logs

Education Details:
 Master Of Computer Applications, 2005 – Anna University