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PROFESSIONAL SUMMARY:
 Accomplished Business Product and Technology professional experienced in Agile development,
product/technology/data development, and operational excellence. Sets product vision and strategy
across portfolios while increasing business value and bringing focus to the intersection of products
and technology, creating additional value, and driving new applications.
 Demonstrates success developing and leveraging data analytics to advance business operations and
achieve best-in-class practices and solutions.
 Transformative leader who supports an environment of collaboration, innovation, and engagement.

Core Competencies:
 Business Intelligence
 Reporting
 Data Analytics
 Digital Product Strategy & Management
 Operational Excellence
 Agile Product Development
 Team Development
 Program Management & Technology Development.

EDUCATION:
 MBA.
 BS, Electrical Engineering.

TECHNICAL SKILLS AND TRAINING:

 Six Sigma Black Belt and trained/experienced in Lean Manufacturing, TOC, and various Software
Development Processes (AGILE and waterfall methodologies including SDLC) and BPMN for
business process mapping.
 Trained in Product Ideation, Design, and Storyboarding workshops, HCD-Human Centered Design.
 Project Management (PMI), SQL, IT Management, MS Access, PowerPoint, Visio, Excel, and
Project, Jira, Confluence, HP ALM (Application Lifecycle Management), MS Azure DevOps,
Snowflake, Tableau, Amplitude.
 Merck Training: Manager (HR), SDLC, GxP development, various compliance initiatives.

PROFESSIONAL EXPERIENCE:
ZoomInfo, Remote Feb 2022–March 2023
Principal Product Manager - Data Platform
 Global Product Owner for all company business entity data and attributes (>203M records), utilized
in all ZI customer platforms: web applications, APIs, and batch data (off-line and available in
Snowflake and BQ/GCP) and ZI’s Business Intelligence and Reporting. Managed introduction of
new data pipeline and ETL processing of company data for the overall data supply chain. Developed
and implemented product strategy based upon data analysis efforts and customer-driven requirements
while managing product backlog and a dedicated Scrum team for all functionality improvements and
data maintenance activities.
 Lead with Data Science team, updates, and improvements to ML-driven data models (integrated with
external and internal data sources) used in data pipeline and ETL profilers for business attribute
estimations and scores to achieve data fill rates of 100% and improve data accuracy.
 Responsible for cross-team integration of new data attributes and overall updates throughout ZI
platforms, external customer, and internal stakeholder feedback, UAT, and customer updates via
Product Marketing.

Merck, Branchburg, NJ Nov 2018–Jan 2022

Director - Global Software Engineering
 As Team Manager: created, developed, and led team of Product Managers and Agile Coaches/ Scrum
Masters (internal and contractors) staffed on various custom engineering projects and products.
Responsible for team operational model and coordinating strategy and resources across Merck IT
hubs in NJ, Prague, and Singapore.
 Redesigned entire site based upon user study and extensive stakeholder feedback to drive users to
self-service for IT questions, issue resolution, update the look/feel, and gain insights via Google
Analytics.
 Developed US Agile Center of Excellence to transition to Agile and Lean Product methodologies,
including training across IT, MMD, and AH groups, and process improvements driven through use of
Jira, Confluence, Merck GxP SDLC.
 Global product manager for Adaptive Integrated Monitoring - Created a new SaaS application for
Risk Management for Global Clinical Trials, including development, customization, integration (of
operational and clinical data from Merck Research Datahub and other data pipelines/ETLs) with a 3rd
party (LabCorp) package.
 Global product manager for DigiTier - Developed a new SaaS application (based upon MSFT
PowerApps) for daily manufacturing and management reporting integrated with existing BI
Reporting and Analytics systems. Led development for user research, page and requirements
development, product roadmap, backlog, release plan for MVP through 4 releases (from 0 to 1).
 Global product owner for Merck workforce IT support/knowledge site and Merck mobile apps (~400
iOS & Android).
 Introduced new integration functionality through APIs for management of users’ devices (PC’s/Macs,
cell phones, and iPads) and for management of IT service tickets with legacy Remedy application.
 Transitioned product development from waterfall to Agile and transformed technology from Ruby on
Rails to a modern MSFT SharePoint platform, clearing the accompanying tech debt.
 For mobile apps: overhauled app submittal process to expedite handling while maintaining
risk/privacy compliance, incorporated Google Analytics for metrics, transitioned product
development from waterfall to Agile, and managed daily operational issues and approvals.

Dun & Bradstreet, Short Hills, NJ 2011–Jun 2018

Senior Product Director – Master Data Solutions - Global Sales & Marketing Products
 Led digital product team owning a portfolio of batch B2B data and SaaS products totalling ~$300M
annual revenue, comprised of sales/marketing data, 3rd party data and entity management services
utilized in big data and analytics.
 Directed product and operations strategy, development and execution, product roadmaps, business
requirements, pricing, customer revenue analysis, investment business cases, and overall pipeline
management and forecasting.
 Grew product overall portfolio revenue (including legacy bulk data and SaaS products) at >10%/yr.
over four years.
 Engaged direct sales channels and indirect business partners to understand core markets, user
personas, and key capabilities, and identified whitespace business development opportunities while
leveraging core D&B data assets and partner/third party technologies to develop solutions.
 Developed/implemented product/technology strategy within an Agile environment to transform
disconnected products and services into a customer-focused solution and drove thought leadership to
execute the vision.
 Collaborated with Alliances/Partnership strategy team to plan, onboard, and support 3rd party usage
and sales of D&B API data products through a variety of business models including both “Sell
Through” and “Sell With” which also included 3rd party development of connectors to D&B APIs.
 Partnered with Pricing team leadership for development and implementation of new pricing model for
both SaaS and API data products moving away from pricing based on number of records and
transactional calls to pricing based upon customer use cases, integrations, and value realized.

Leader, NA Strategy Deployment and Operations:

 Led team responsible for NA process and Agile product improvement efforts (including initiatives in
customer fulfillment, client consulting, and technology), driving savings of $90M in 2012 and $65M
in 2013 to meet OKRs.
 Led implementation of the new center of excellence, the Global Customer Operations Organization,
headquartered in NA, which built a new shared service organization in support of the global sales
teams and worldwide customers.
 Directed strategic analysis, due diligence, implementation planning, and execution for divestiture of
Internet Solutions “All Business” group, website, and applicable processes, achieving $10M in
savings, facilitating transition to new Content Management System.
 Managed final integration of Hoover’s subsidiary into D&B, ensuring ~$19M of savings, achieved by
coordinating all functional business owners and instituting appropriate metrics for tracking.

CT Corporation (Wolters Kluwer), New York, NY 2006–2011

Business Process Improvement Lead
 Served as business product lead, representing business stakeholders, on IT projects and new SaaS
based products.
 Created and drove initial implementation of new products and services including technology
requirements, wireframes, Go-To-Market approach, customer processing, and Quote-To-Cash setup.
 Led development of new system to integrate third party orders utilizing APIs, utilize external
fulfillment and incorporate results into JD Edwards ERP and Quote to Cash processes.
 Developed metrics and reporting across business unit and implemented in enterprise and web
systems.
 Revitalized Lean Sigma program, leading Operational Excellence through new strategy, training, best
practices, and new projects. Created org metrics driven by new process improvements and
incorporated into dashboard reports.
 As Black Belt and team leader, led five major projects (staffed with analysts and developers) which:
 Reduced rework and update time for customer data through new workflow and database.
 Cut cycle time 50% and improved quality of order fulfillment by implementing new custom
dashboard, automated workflow, document handling, and detailed reporting.
 Dramatically reduced defects for annual report product service.
 Improved internal IT project performance by changing software development process.
 Condensed resource needs for customized service by institution of standardized PM practices.

Previous Experience:
IBM Business Consulting Services, New York, NY: 2001-2006
Consultant - Product Lifecycle