Akshat Pal akshatpal340@gmail.

com
Business Analyst Contact: +91 8989051080

SUMMARY:

Overall 4+ years of experience in Ecommerce, Healthcare industry, and Fintech. Hands on experience in
Business Analysis, Application Specialist/ Product Owner, Service designing and system analysis with a
demonstrated history of working on multi domain. Skilled in Business Analysis and Team leadership in Data
report Analysis, Application development and Stake holder management.

Technical SKILLS:

Tools and software :- PowerBi, Basic tableau, GTM, Google Analytics, MS Excel, Figma
Modelling Techniques :- Use Case Modelling, Unified Modelling Language, Wireframes, Draw.io
Methodologies :- Agile, Waterfall and Scrum Framework, SDLC/PDLC
Database :- MS SQL
CRM Tools :- Wordpress, Zoho, Salesforce

ROLES AND RESPONSIBILITIES:

 Conduct and coordinate financial, product, market, operational and related research to support
strategic and business planning within the various departments and programs of the client group
 Plan and coordinate the development of primary and secondary market research studies in support of
strategic planning and specific marketing initiatives, as required and presents findings ofstudies to client
committees
 Troubleshooting of various issues in daily reports and coming up with a perfect solution so that it
does not repeat also sharing the same with team.
 Working knowledge in Agile methodology and JIRA, Trello tools.
 Maintain user confidence and protect operations by keeping information confidential
 Prepare technical reports by collecting, analyzing and summarizing information and trends
 Contribute to team effort by accomplishing related results as needed
 Validate resource requirements and develop cost estimate models
 Actively participate in the implementation of approved changes
 Perform daily, weekly and monthly reviews and analyses of current processes using operational
metrics and reports
WORK EXPERIENCE:

 ThoughtWin IT Solutions Pvt. Ltd.(Aug 2021- Present)

Job role: Business Analyst

Project :- LP
Client :- Latitude Pay
Description:- Latitude's core business is in consumer finance through a variety of services including unsecured
personal loans, credit cards, car loans, personal insurance and interest free retail finance. As of 2018 it had around a
6% share of Australia's personal lending market making it the biggest non-bank lender of consumer credit in
Australia.

Roles & Responsibilities:

• Involved in gathering and documenting business requirements and business process following the existing
template and specifying the objects, assumptions, constrains, scope, features, data file load processes, and
screen mockups etc.
• Worked on the digital products of Internal Latitude Bank.
• Involved in creating wireframes and developed Use Case specifications and visualized those using capturing
XML request and response and using UML diagrams such as activity diagrams, sequence diagrams and use
case diagrams using Draw.io.
• Coordinate with relevant departments to mitigate revenue leakage/impact to merchant and Global Payments.
• Scheduled meetings with the project team and stakeholders to discuss the functional interdependency and
resolve issues.
• Developed requirements for enhancement to UI modernization system.
• Performed “Gap Analysis” of the Wealth Management application to document existing business process flows
and derive requirements for the proposed functionalities.
• Involved in Joint Application Development sessions with SMEs and development teams and documented
functional business requirements as product backlogs using JIRA.
• Assisted in the development of BRD and FRD through the entire agile methodology.
• Documented the AS-IS Business Workflows adhering to UML standards.
• Followed Agile approach with the daily scrum calls to check on the open issues and status of the daily tasks
and controls.
• Gathered functioned requirements, analyzed workflows and created narrative Use Cases to develop new
process workflows for the Wealth Management application.

Project :- Evertz – (VistaLINK Pro)

Client :- Evertz
Description:- VistaLINK is Evertz’ true Simple Network Management Protocol (SNMP) configuration and monitoring.
VistaLINK provides a network monitoring and configuration solution. It is a local and remote monitoring tool for both
incoming and departing signals at strategic locations. The main features of VistaLINK Pro (VLPro) are – Alarm
Management and Configuration Management.

Roles & Responsibilities:

• Scheduled meetings with the project team and stakeholders to discuss the functional interdependency and
resolve issues.
• Identified common themes throughout the application.
• Gathered Information related to NMP’s
• Coordinated development team for timely deliveries
• Created a dashboard in Power Bi like installations, Monitoring Alarm system workflow and provide solution.
 Helioster Systems (2019 - 2021)
Job role: Associate Business Analyst
Responsibilities:

 Analyze clients’ business requirements and processes through document analysis, interviews, workshops, and
workflow analysis.
 Conduct levels of testing including functional, regression, user acceptance, integration, and performance to
verify the clients’ needs are met
 Liaise between business and technical personnel to ensure a mutual understanding of processes and
applications
 Facilitate monthly meetings with clients to document requirements and explore solutions
 Translate stakeholder requirements into over 10 different tangible deliverables, such as functional
specifications, user cases, user __stories, workflow/process diagrams, and data flow/data model diagrams

 Shift UP IT Solutions (Jan 2019 - Aug 2019)

Job role: SEO Executive
Responsibilities:

• Worked Across All Off-Page Activities.

• Evaluate Face book and Instagram marketing campaigns and develop a record of what works and what
doesn’t.
• Develop cross platform digital communication strategy (digital media, social network, etc.)

EDUCATION BACKGROUND:
 Bachelors of Engineering 2018
Mahakal Institute of Technology & Science, Ujjain

DECLARATION:
I hereby declare that the above mentioned information is correct put my knowledge and I bear the responsibility for the
correctness of the above mentioned particulars.