Ram Singla

Business Analyst
Email: analyst0074@gmail.com
Phone Number: +1 (724) 888-5066
SUMMARY

● Over 20 years of Experience as Business Analyst in Healthcare include

understanding of Business Requirement Gathering, Business Analysis, Joint
Application Development JAD sessions with clients and referring to accessible
documentation and procedure.
● Functional Knowledge of Medicaid Management Information System MMIS.
● Exposed to Medicare and Medicaid domains of the healthcare systems and industry
for inpatients, outpatients, Reimbursement Methodology.
● Extensive Knowledge in the Member Enrollment and Billing information.
● In dept. knowledge of Software Development Life Cycle SDLC methodology such as
Agile, Waterfall and RUP .
● Efficient in writing Business Requirements Document, Use Case Specifications,
Functional Specifications and Workflows.
● Strong knowledge of Use Cases, and Activity Diagrams.
● Involved in Facet Implementation and conversion of 4.21
● Extensive Experience in Functional, Integration, Regression, User Acceptance UAT,
System.
● Knowledgeable working with ETL process Extract, Transform and Load of data
into a data warehouse.
● Designed and implemented basic SQL queries for testing and report/data validation
● Experienced in client interaction, deep understanding of business systems
functionality and technicality.
● Proficient in Developing and executing Test Plans, Test Case, Test Scenarios,
White Box,Black Box, also performing functional, usability testing and
ensuring that the software meets the system Requirement.
● Knowledgeable about preparing RTM documents
● Experience in developing project plans and estimating project timeline.
● Excellent working knowledge in Project Life Cycle and clear understanding of
Project Management.
● Experienced in performing Gap analysis by identifying existing technologies,
documenting the enhancements to meet the end-state requirements.
● Designed SAP training and project documentation including curriculum, training plan,
and summary.
● Experience in global implementations of SAP SCM projects.
● Extensive experience in ECM tool using Hyland OnBase.
 ● Collaborated closely with Hyland to develop managed care contracts Workflow
enterprise solution.
● Thorough understanding of SAP FI and CO and related support & maintenance
functions as well as the integration with SD and MM modules
● Excellent business communication and presentation skills. Adapt at creating, editing,
and coordinating extensive communication networks, to keep executive staff and
team members apprised of goals, project status, and resolving issues and conflicts
● .Conducted successful projects with the help of teams to achieve deadlines timely
and proficiently

TECHNICAL SKILLS:-

Microsoft Office Suite Products: MS-Word, Excel, Access, PowerPoint, Outlook,

Visio, One Note

Business Modeling Tools: TFS, UML, MS Visio, Rational Requisite Pro, Rational
Clear Quest, Rational Clear Case, Top Team, Version One, Balsamic, SnagIt Test
Case Management Tools

Content Management Systems: SharePoint, FileNet, On Base, Tridion

ERP Products: SAP, BI/BW 7.0, MM, FICO, SD, SCM/APO, HR, Siebel CRM,
Oracle Fusion MW.

Testing Tools: HP ALM 11.5, Cucumber, HP QC, SOAP UI, Selenium

ETL Tools: Informatics, SAP BW/BI, Custom Web Services.

Reporting Tools: Business Objects, Crystal Reports, Mix Panel, Google Analytics

Languages: SQL version 2014, HTML, XML,

PROFESSIONAL EXPERIENCE:-
Ehealth, Santa Clara CA (Insurance Co.) (2017 - Present)
Sr. Business Analyst
Responsibilities: -

● Worked on extracting data from Oracle, DB2 servers to build data model to FRB
submission
● ProWorvided Statistical Analysis support for loans date using SAS/STAT and
SAS/GRAPH
● Knowledge of cross-platform computing environment using SAS ,UNIX and
relational database like DB2, Teradata
● Validating data and creating reports using different procedures like PROC FREQ,
PROC MEANS, PROC TRANSPOSE, PROC DATASETS, PROC SORT, PROC
COMPARE, PROC SQL, PROC REPORT etc. and SAS ODS facility
 ● Different Excel functions, tools used to generate Dashboards for higher
management
● Expertise in analyzing the credit bureau data with FICO values and helps
business to see growth in pricing changes, this helps to develop new campaigns
and strategies
● Worked closely with business team, and identified, analyzed the core requirements
and key features of the ongoing project.
● Extracted, discussed, and refined business requirements and developed
comprehensive business requirement document (BRD).
● Developed Software Requirement Specification (SRS) document using Visio and
MS Office.
● Worked on Agile SDLC during the project phase, performed the role of Product
Owner and team member in Scrum Meetings.
● Experience in global implementations of SAP SCM projects
● Expertise in Planning related master data setup in ECC and SCM systems.
● Validated the test data in DB2 database on Mainframes using SQL queries.
● Participated in agile process - planned iterations, created tasks, assigned tasks to
quality assurance team based on the priorities and estimated capabilities of quality
assurance team for every iteration.
● Expertise in Enterprise image captures software Hyland’s OnBase- Brainware
Capture 5.5, 5.7.
● Analyzed FICO related trouble tickets, discussed with the Business Users,
determined the root causes and resolved them in timely manner.
● Involved in GAP analysis, mapping, implementation, and testing for processing of
Medicaid Claims.
● Worked with Hyland OnBase Systems and well versed with using Versions 5., 6.2,
8.4, 11.0
● Employed UML methodology in creating UML Diagrams such as Use Cases,
Sequence Diagrams, State Diagrams, Activity,Diagrams and business process and
workflows.
● Worked on various SAP implementation projects - SPP (Service Parts Planning)
component implementation for SCM 5.1, Upgrade on SPP component from SCM
5.1 to SCM 7.0 and Performance improvement of SPP process jobs.
● Involved in implementing Six Sigma practices to systematically improve processes
and standards and by eliminating defects.
● Assisted JAD sessions to identify the business flows and determine whether any
current or proposed systems.

Stanford Healthcare ,Palo Alto CA(Hospital) (2013-2017)

Sr. Business Analyst
Responsibilities: -
 ● Followed all the phases in the project management life cycle.
● Acted as a liaison between the business users and technical teams to build
applications based on the business requirements - provided a single point of
contact for user communication (managed issue tracking, prioritization and
resolution).
● Hands on experience with JIRA for issue tracking & User stories /
requirements
● Created complex reports utilizing SQL Server Reporting Services (SSRS)
● Developed and deployed of SQL Server Integration Services (SSIS) Packages
● Organized meetings and worked together with PM across OWN Departments to
discuss Project Requirements.
● Single-point contact for issues encountered by the client which were managed
& coordinated via the JIRA system.
● Gathered Requirement for Data Mart integrating data from UDB/DB2, Oracle, SQL
Server, text, Excel, and Access.
● Assisted in designing and populating OLAP cube Data Mart.
● Implemented CMS (Content Management System) in automating various aspects
of Web and Publication Content Creation,
● Document Management and Delivery.
● Worked with OWM Team to write up Requirement Documents (define user and
system interfaces - actors with the help of use case diagrams).
● Prepared Mock-up reports for the Cognos development team.

PayPal , San Jose CA(Finance) (2009- 2014)

Sr. Business Analyst

Responsibilities:

● Conducted weekly meetings for deciding the Policies and Procedures to be

followed while constructing new sites.
● Gathered high-level requirements for all the external projects in a release.
● Performed the requirement analysis, impact analysis and documented the
requirements.
● Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping,
implementation, and testing for processing of Medicaid Claims.
● Developing a single application to process data from multiple integration
points, convert the data for reporting purposes and feed data into mainframe
system to be compliant to reporting requirements.
● Performed Analysis on Data mapping between different data models.
● Facilitated and led JAD sessions aimed at functional requirement
walkthroughs for all the impacting projects and updated the documents based
on recommendations if any.
 ● Created various reports such as billing payment reports, Billing Grouping
Payment and discount reports
● Use HP Quality Center to house all test documentation and report/track all
issues and defects Defect Management
● Executed the test cases and test scenarios using HP Quality center QC .
● As Scrum Master maintained the capacity plan, iteration board, sprint
backlog, velocity charts and burn down charts.
● As Scrum Master facilitated all aspects of the scrum framework, including
sprint-planning sessions, backlog-grooming session, daily scrums product
demos, sprint reviews and sprint retrospectives.

SafeWay , Pleasanton CA (2006- 2009)

Sr. Business Analyst
Responsibilities:

● Gathered analyzed, documented business and technical requirements from

both formal and informal sessions and validate the needs of the business
stakeholders. Analyzed user requirement documents (URD), Systems
requirement specification document (SRS) and prepared System test plan by
dividing the application into manageable units.
● Worked on Payment Integrity, policy maintenance, provider monitoring,
quality care dashboards, healthcare claim analytics and fraud Support.
● Worked on modules related to Providers, Contract & Claims and worked with
Claims, Provider attributes, enabling EOB & Remit rules associated with
Provider configuration process. Document and communicate changes
throughout the user organization, supporting Information System Change
Management (ISCM) and compliance. Utilized Agile/ SCRUM and PMI
methodologies to monitor steer and develop project objectives. Responsible
for executing User Interface Testing, System Testing, Data Quality Testing on
the configuration design and prototypes.
● Responsible for envisioning and architecting the enterprise-level Identity and
Access Management Infrastructure initiative, addressing the need for compliance
with the HIPAA regulations pertaining to security and privacy of patient health
information. Function testing with clearinghouses and direct payers and added
storied into Rally.

AmeriHealth, New Jeresy (2003-2006)

Business Analyst
Responsibilities:
Gatheird and documented detailed information on global UAV market from
various open sources and also few other internal persons.
Identified core competencies and also flaws in competitor’s platforms in
production; theirby developed a guidelines document, Product development
strategy.

Developed resource requirement and planning documentation for undertaking

future research projects.

Analyzed Request for Proposals (RFP s) released by various defense

departments and created documentation for technical analysis; issued
detailed RFPs to upstream suppliers.

Developed a potential supply chain network for procuring components and also
developed plans for satisfying potential customers.

Undertook a global supply chain compliances study, to address concerns wif

ITAR and also other defense components exports.

Developed framework for integrating multiple platforms into a single system to

create an advanced coordinated strike unit; documented dat using flow
representation diagrams and algorithms for developers.

Assisted director of advanced research in developing the network-centric

systems for future projects.