AFJAL H.

TALUKDER

SUMMARY
I have a solid 12+ years of Business Analyst and QA tester background. Strong hands-on experience in
various domains such as the State and City governments, Healthcare, and financials; from requirement
analysis to product release; on Agile or Waterfall methodologies. Strong testing skills followed by
performing requirement coverage and gap analysis of business and functional specifications to create test
plans, scenarios, and scripts. Experienced in performing various types of testing such as - black box,
smoke, regression, integration, UAT, load and performance, cross-browsers, multi-platform, multi-
operating system tests. Currently I am also working as a BA performing all tasks and maintaining all the
standards and protocols of a Business Analyst.

TECHNICAL SKILLS

Operating Systems: Windows XP, Win7 (32/64bit), Macintosh

Servers: Windows Server, DICOM Server
Devices: PC, Servers, X-Ray Printers, Barcode Scanners, Android, iPhone
Test Management Tools: HP QC, HP ALM, Remedy, Rally, Jira, CaliberRM, Ivalua Extranet
Automation Tools: HP Quick Test Pro – QTP
Application Systems:   EMR, PACS, Ivalua Procurement, Balsamiq, Financial, Pharmaceutical,
Graphics
Databases:   Oracle, SQL Server, MySQL, Access, Toad, MS Office 365
Web development:  XML, HTML, JavaScript, Drupal
Applications:  VMware, MS suite, CMS, SAP, Salesforce, Cloud, Ariba, SRM, CRM, POS
Video & Graphics:     Final-Cut Pro, Sony Vegas Pro, Flash, MS Visio, Photoshop
Audio & Music:         Pro Tools 10, Sony Sound forge 10, Adobe Audition, Fruity Loops
Version Control: EDMS, VSS, IBM Rational Clear Case, Microsoft SharePoint, Lotus Note
Network Protocols:  TCP/IP, HTTP, HTTPS, VPN, FTP, IIS, LDAP, VDI VMware Horizon
Browsers: Internet Explorer, Firefox, Chrome, Safari

WORK EXPERIENCE

NYC Fire Department Pension – 9 MetroTech Center, Brooklyn, NY Aug 2019 – Current
Business Analyst
● As a Business Analyst of the FDNY Pension Support team, I am working with FDNY BTDS Pension
Unit who are considered to be the client of an existing application for NYC Firefighter's eUPS
(Electronic Uniformed Pension System).
● Ensure that the product is functioning well as it is designed for and it satisfies the user requirements
during UAT.
● Working with Firefighter’s HR, salary, contribution, retirement, pensions, and loan data as well
reports.
● I am responsible for writing technical software requirements and specifications by creating detailed
RFP (Request For Proposal) for As-Is and To-Be of the systems.
● I am developing Wireframe, Change Management protocols, change request processes and workflow
for the application in development.
● I have created the framework for the all requirement, scripts, and defect managements in Jira.
● I am in charge of working closely with system end-users such as Pension Business Administrators,
Agency Actuaries and Firefighters, Legal departments, and application architect to document and
define functional requirements for developers for going into development.
● As for Quality Assurance, I am responsible for creating the test scenarios and scripts for all the new
requirements and change requests that are implemented by the development team.
● I am also responsible for running all system, functional, and regression tests for all new
implementations and change requests and capture the results in a test execution report document
created by me as an optional deliverable for releases.
● In charge of release management of each sprint's EAR file generation and validation of requirement
checklist from Unit test.
● I am responsible for selecting backlog items for each sprints by collaborating and coordinating with
clients and the development team members.
● I am creating and managing all tickets in ServiceNow; and application defects with details in JIRA
and requirements in Confluence for the application development team.
● Expert knowledge on understanding, mapping, and extracting various types of data and designs from
multiple DB sources to generate different types of Reports.
● Created RTM Requirement Traceability Matrix with all the existing and upcoming requirements of the
application.
● Working with other NYC agencies such as FISA (Financial Information Services Agency) and the
integration points of transactions with their existing systems such as PMS (Payroll Management
System) and PPMS (Pension Payment Management Systems).
● Experience working within project teams including technical, business, and management staffs.
● Lead team and client meetings where I am responsible for putting together meeting minutes by
utilizing my strong verbal and written communication skills.
● Using tools such as Microsoft Office Products including Word, Project, Power Point, Excel, and Visio,
MS-Office, JIRA, Oracle tool and SQL.
● Working on functionalities and reports that are specific to COVID-19.
● Due to COVID19, performed all business and tasks in VDI VMware Horizon environment.

NYC MOCS: Mayor’s Office of Contract Services – 22 Read Street, NY July 2017 – June 2019
Business Analyst & QA Team Lead
● Contributing to the development of Accessibility Quality Assurance test philosophies and
methodologies on agile and scrum fundamentals.
● Working with many City agencies (i.e. DoITT, MTA, FISA, DCAS, NYPD, NYCHA, HPD, etc.) on
building a Procurement SaaS application called PASSPort which is a CRM/SRM platform by Ivalua.
● Provide proper training documentations to the team members to clearly understand the business
process and the product design.
● Participated and facilitated UAT by creating test plans and scripts for each release and requirements
for all the participating end users.
● Worked closely with the end users during UAT sessions by giving the release scopes presentations
before testing, then help execute the scripts, and finally documenting the end user’s feedbacks for
further analysis, improvements, and/or bug fixes.
● Performing requirement test coverage for Smoke, Regression, Functional, Integration, and UAT for
various features such as – Vendor/Supplier contract agreements, registration, and commodity
enrollment and management; Vendor Risk Management (VRM), Governance-Risk-Compliance
(GRC), vendors Performance Evaluations (PE), Responsibility Determination (RD), Cautions,
Reports, Catalog Management (Hosted and Punchout items, Requisitions, Purchase Order DO1,
Invoice PRC2, Claims, Receipts, review/approval rules for commodity & transaction types, and many
other application workflows routing, tasks, and usability.
● Perform integration test validations of business and functional requirements between PASSPort and
FISA (Financial Information Services Agency) batch data transfers and communications for
transactions between agencies and vendors.
● Managing a team of four on-site – assess workload and then assigning tasks; validating their work
progress; provide training and help if necessary.
● Creating test execution and defect reports using the reporting modules.
● Using Remedy ticket management tool to create tickets and generate daily reports and graphs.
● Write acceptance criteria alongside with our talented team of developers, BAs and Product Owners,
collaborating on technical solutions and communicating the goals and results.
● Providing daily updates and progress via matrix and reports to Project Management.
● Partnering and collaborating with members of multiple project teams to ensure QA, development, and
project management are aligned.
● Meeting with managers and developers when needed to discuss Data and QA-related issues.
● Attending and reporting in daily scrum meetings to stay informed on day-to-day activities.
● Helping application users to create, update, and integrate their NYC-ID using NYC DoITT’s app.
● Jointly working with Business Analysts on creating RFP, functional requirement document, technical
specification documents, and flow-chart diagrams using MS Excel and Visio.
● Basic understanding of ETL processes and scheduled automated processes.
● Testing bug fixes and functionalities in various environments/tiers (DEV, TST, STG, PRD, etc.).
● Experience in testing browser based UIs on various web browsers and settings.

NYC DOB Department of Buildings - 280 Broadway, NY Nov 2016 – June 2017
Sr. Software QA Analyst
● Analyzed, evaluated, wrote, and tested functional requirements for a SaaS CRM web-based
application called NYC DOB Now Portal.
● Reviewed and analyzed various BRDs, FRDs, and Data Dictionaries by interacting with DOB
business clients; and then created test stories and mockups using Balsamiq before writing detailed
test scripts.
● Strong understanding and exposure to government agency protocols for application development.
● Implemented and exercised a strong mixture of agile and waterfall methodologies.
● Developed test cases for functional, system, integration, UI, UAT, backend, and regression testing.
● Performed validation and compatibility tests on application version upgrades and data migration.
● Working knowledge on UI design and implementation of the Portal CRM on mobile applications.
● Used (TFS) Team Foundation Server for defect and test management.
● Used MS Office Suite for documentation, reporting, and project presentations.
● Experienced in planning and running end-to-end test process for complex enterprise solutions.

NYS Office of Mental Health - CGI, Albany, NY April 2015 – March 2016
Sr. Software Engineer
● Worked on a fixed price multi-year engagement with New York State Office of Mental Health
implementing a COTS EHR system.
● Used HP ALM tool of the application development team to access their unit level test scripts, defects,
and test execution results to sync with NYS (clients) UAT test requirements and results.
● Working experience of using Azure DevOps as test management tool for project, requirements, test
scripts, executions, and defect tracking.
● Used MS Office 365 OneDrive cloud for all document, application, and data management and
repositories,
● Performed browser based application testing, black-box testing, and Crystal report testing.
● Performed User Acceptance Test (UAT) to ensure that the OMH’s business, functional and technical
requirements for the OMH EMR, vxBCMA (Barcode Medication Administration) - MHARS (Medication
History Administration Record System) pharmaceutics applications, PHI and HL7 testing are met and
all defects are verified as fixed.
● Analyzed and tested workflows and requirement specifications associated to NDC (National Drug
Codes) segments, ICD 9 to ICD 10 conversion (International Classification of Diseases), drug disease
contraindications triggers, and controlled substances given to patients.
● Managed a team of six in the QA team – Assigning, evaluating, and coordinating tasks.
● Reviewed and analyzed application BDD and requirements during application design phases to align
all feature implementations and changes before the deployment.
● Experienced in conducting data analysis using SQL using built-in query tool.

CA Technologies – Computer Associates, Melville, NY July 2014 – April 2015

QA Lead Engineer - Analyst
● Developed test scripts for Enterprise Application Integration (EAI), Enterprise Resource Planning
(ERP), and Service Oriented Architecture (SOA) applications that are critical to all business
processes and are selected for the disaster recovery project.
● Implemented HP ALM test framework by providing ALM trainings, new testing methods, document
review procedures, and reporting fundamentals to team members.
● Reviewed mainframe application recovery test execution results, gap analysis, configuration plan,
and integration document details.
● Created complex system diagrams, graphs, presentations, and reports using MS Excel formulas; CA
Agile Central Rally; MS Visio; MS PowerPoint; and HP ALM reporting modules.
● Designed animated graphic media presentations for new product implementation using Adobe
Photoshop, After Effects, and Sony Vegas.
● Created Use cases for CA Service Virtualization LISA to simulate case management workflow to
replace Salesforce – Service Cloud from CSO in the DR isolated environment.
● Created Use case for CA Service Virtualization LISA to simulate APC (Ariba Procurement Catalog) to
replace the use of Ariba sandbox (shopping cart creation), and AWS (Amazon Web-services)-SSO
(Single sign on) from SAP-SRM in the DR isolated environment.
● Responsible for developing and executing test cases for critical business processes associated to
multiple integrated systems and applications such as SAP, CMS (Content Management System),
SFDC, Ariba, STAR, Autosys, and more in SFDC-Cloud, and various third-party sandboxes.
● Defined and implemented various levels of testing including exploratory, smoke, functional,
integration, and system.
● Frequently recommend new solutions to problems to improve existing methods, procedures, and
services to generate new ideas.

NYC – DoITT, Brooklyn, NY July 2013 – March 2014

QA Lead Engineer
● Worked in an agile environment with agile protocols, fundamentals and test infrastructure for web
based mobile application development.
● Experience in testing and managing all the uploaded mobile application user access and APIs on the
site store and showcase.
● Clear understanding and working experience in a distributed Cloud environment and Drupal CMS
content management system.
● Expert creating and executing functional, regression, and compatibility test scripts for windows and
mobile browser based application.
● Administered all BA and QA related documents for application design, upgrades, data migrations,
operations, synchronization, and user privileges in HP ALM.
● Maintained up to date project execution metrics, reports, forms, and documentation in project’s
SharePoint libraries.
● Extensive experience in the creation of QA test plan, test cases, RTM, gap analysis, defect logs, test
execution reports, and QA sign-off documents.
● Experience in creating application screen-shots and media diagrams by using Adobe Photoshop for
FAQs and the application User manual.
● Working exposure to Drupal CMS platform application development environments.
● Created and managed project requirements, test cases, results, and defects using HP Quality Center
- ALM.
● Expert knowledge on MS Excel to create project logs, graphs, macros, pivot tables and charts.
● Reviewed product design documents, wireframes and UML diagrams and provide QA comments
using CaliberRM.
● Experience in testing private and city agencies (NYC OpenData) APIs, datasets, and online
documents.
● Generated defect, test execution, and various customized reports using HP Quality Center - ALM
custom templates for QA Sign-off on every release.

TD Bank North, Mt. Laurel, NJ Aug 2012 – April 2013

QA Engineer - Lead
● Worked on an International anti-corruption and anti-money-laundering project development.
● Created well-defined TS&P (Test Strategy & Plan), test matrix and other project deliverables based
on the Enterprise Agile/SCRUM Test Methodology.
● Performed functional, regression, integration, black box, and backend testing based on the project
requirement specifications.
● Excellent written and verbal communication skills with the ability to interact professionally with a
diverse group of teams and individuals.
● Provided trainings and demonstrations to IT teams regarding financial aspects to the application
development, QA testing methodologies, technologies, documentation, processes, responsibilities
and accountabilities required to achieve quality deliverables.
● Expedited project performance and completion time by precisely identifying high level scenarios,
managing test resources in conjunction with creating work breakdown for test phase activities,
detailed test cases and reusable test data.
● Improved team performance and product quality by effectively conducting defect triage activities,
escalating testing risks, and recommending mitigation strategies.
● Ensured transparency between all testing phases to have successful project closure and signoff.
● Clear understanding of Section 508 Compliance and making sure the functionalities of the financial
application supports the requirement specifications and work as expected.
● Expedited project performance by precisely identifying high level scenarios, in conjunction with
creating work breakdown for test phase activities, detailed test cases and reusable test data.
● Created daily reports and conferences with end-users and SMEs of clients to mitigate new and
existing implementations and defects.

FUJIFILM Medical Systems, Stamford, CT Aug 2007 – April 2012

QA Engineer
● Worked as a quality validation and verification engineer on a PACS, EMR, HIS, and RIS application
called Synapse designed by Fujifilm.
● Created system test scripts for MSI build creation, application code base server installation setup,
database server installation setup, and workstation (client) installation, setup, and configuration.
● Created scripts for functional testing of specific service releases, client specific features, defects
associated to NCR (non-conformance report) against features that failed to meet quality standards.
● Experienced in the delivery process of test execution of service releases, and main releases of multi-
language, multi OS platforms, and mobile technologies (i.e. Android, iOS).
● Working knowledge on HP Quality Center project management, project creation, assignments of
tasks, defect creation, creation of report templates, project updates and merging.
● Performed end-to-end automation test for all releases as regression candidates using HP QTP and
then created automation test execution reports.
● Created test scripts for PACS integration and configuration to medical instruments, scanners,
sensors, mobile devices on Android and iOS platforms.
● Configured and tested integrated 3D image conversion technologies from 2D image slides, and built-
in video record, playback, and conversion functionalities.
● Improved software quality by performing comprehensive testing of the PACS application based on
FDA guidelines.
● Created test data XML of HL7 messages to feed into the system before any tests associated to PHI,
patient records, visitations, or diagnosis.
● Administered snapshots of virtual workstations with various OS combinations and servers running
using VMware technology.
● Advance working knowledge on HIS tools, RIS Simulator, HL7 messaging tools, DICOM server and
various types of medical applications and devices.
● Used version control applications such as EDMS (Electronic Data Management System), ClearCase,
and VSS (Visual Source Safe) for saving and sharing all restricted documents, application files, and
test data.

Citigroup/Smith Barney, New York, NY Jan 2007 – July 2007

QA Engineer
● Worked on a financial application upgrade project to regression test various types of investment
reports and migrated data of existing users in the system.
● Increased team performance by more than 25% by implementing proper testing approaches.
● Created and helped to develop effective test plans, ‘MDD’ Minor Development Documents, FRD, and
test cases to perform functional tests on the financial application.
● Created and executed detailed test cases with steps, procedures, and expected results using MS
Excel in accordance with business and technical specs, encompassing all different practical test
scenarios.
● Improved project administration by creating effective and clear traceability matrix between
requirements and test cases.
● Performed UI, black box, and integration tests on application features, data, and reports from loans,
mortgages and investments from simulated virtual test clients and participants.

EDUCATION

Master’s in special education, Mercy College, City University of New York, NY

2005 - 2007
● Built academic knowledge, skills, and interest in the education and welfare of children while working
as an Assistant Teacher for the New York City Board of Education.
● Excellent communication and 'people' skills with patience and a good sense of humor.
● Experienced in teaching children the ability to work in a team and use their own initiatives.
● The ability to manage classes and children with challenging behavior.

Bachelors in Arts, Hunter College, City University of New York, NY

1997 - 2003
● Computer Science: Approach problems from multiple perspectives.
● Mathematics: Choose approaches to problems and solutions pragmatically.
● Science: Apply theories and methods to solve real-world problems.
● Film/Media: Film & video production and analysis, digital media, sound, and lighting.
● Philosophy & English: Creative reading, writing, comprehension, and communication skills.
● Statistics and Research: Design & conduct research projects and perform statistical test analyses.
● Member of the Soccer & the Chess clubs: Champion in sports with challenging personality.
● Admin of the Student Services: Proven knowledge and skills in project implementations, time
management, research, and group administrations.
● President of multiple ethnic clubs: Initiated and directed many cultural programs to strengthen and
educated students on cultural differences. Excellent communication skills with leadership tools.

INTEREST, HOBBIES, & ACTIVITIES

PROFESSIONAL SOCCER PLAYER

● Play since Junior High School and won countless championships and awards.
● Confident personality by maintaining healthy mind and body fitness.
● Prioritizing, planning, team player, aggressive, energetic, hardworking

SINGER, MUSICIAN, DJ
● Renowned singer in several countries including the United States.
● Studio: Music & video director and technical editor.
● Communications, patience, confidence, organized, and positive attitude.

GRAPHIC DESIGNER
● Created designs for NY International Auto Show 2005
● Built-in quality of a perfectionist and an artist.
● A creative mind of thinking out-side-the-box.