James M.

Cooper
2310 Druid Hills Reserve Dr NE
Atlanta, GA 30329
Cell: 205-937-3797

SUMMARY

Over 37+ years of IT experience, with 25+ years as a Technical Project Manager/Team Leader, 20+
years as a Business Analyst, 20+ years as a QA Analyst and 20+ years as a Software Developer. Over
10 Years of rigorous experience in SAP environment, which includes 10 years of hands on experience
as a SAP BW Techno-Functional Consultant. Project Management of SAP teams as well as
management of teams including the onshore/offshore models. Responsible for managing, developing,
testing and implementing SAP solutions. Participated in multiple full implementations of SAP.

• SAP Project Management:

• Led projects from initiation using standard project management methodology
• Managed SAP BW development teams on the project
• Developed project scope, project planning, timelines
• Led, developed Gap Analysis efforts
• Anticipated and managed SAP related issues and prepared risk mitigation plans
• Developed SAP Training plan, customized training curriculum, conducted training sessions
• Planning and scheduling Project Activities for both Onsite-offshore developers.
• Managed reporting activity for both SAP BEx, WAD, Webi and SAP BO tools.

• SAP Architect/Techno-Functional Analyst:

• Creating/performing Feasibility Study, Scope Definition, Business Requirement, and High Level
Design.
• Performing liaison role between SAP Team and Stakeholder.
• Creating Business Rules, modifying Business Rules and Documenting impact of modifications
to SAP implementation schedule.
• Establishing UAT environments, and mentoring to QA testers.
• Writing the scripts to be used in testing
• Documenting and resolving defects in both the ECC and BW environments in development, test
and production.
• Experience with ASAP methodology and BluePrint process.
• Designing and developing SAP Objects for SAP BI/BW.
• Designing and developing SAP BO Universe
• Designed and implemented DW schema for non-SAP Master and Transactions Data.
• Designed and Implemented ETL process for both SAP and non-SAP data
• Managing report development using BEx, WAD, SAP BO, Crystal Reports and Xcelsius Tool, SAP
Anaytic Cloud (SAC)
• Planning and scheduling Project Activities for both Onsite-offshore developers.
• Creating Demos for responses to RFI by different organizations.
• Defined and planned Ariba for SCM module

• Project Management:
• Experience defining, creating Project Charter, Project Scope, Project Planning, Project
Tracking, Risk Assessment and Mitigation.
• Experience project managing, building end-user products, departments, companies, and end-
user applications
• Process Oriented – able to create simplified processes that do not bog down development
effort.
• Experience with PMBOK methodology.

• Business Analyst:
 • Creating/performing Feasibility Study, Scope Definition, Business Requirement, and High Level
Design.
• Performing liaison role between Development Team and Stakeholder.
• Mentoring to Junior Level Developers.
• Creating System Flow based on file Input/Output and process flow.
• Creating Business Rules, modifying Business Rules and Documenting impact of modifications.
• Establishing UAT environments, and mentoring to QA testers.
• Writing the scripts to be used in testing
• Documenting and resolving defects.
• Experience with BABOK methodology.

• Test Architect:
• Creating/establishing test environments.
• Creating/establishing test processes and procedures.
• Conduct feasibility studies for automating test processes.
• Automating manual test environments.
• Performing Unit, Chain, Regression, Integration and UAT tests.
• Perform requirements reviews.
• Creating test conditions, test scripts and test cases.
• Establishing UAT environments, and mentoring to QA testers.
• Documenting and resolving defects.
• Mange/mentor junior testers.
• Conduct ‘Lessons Learned’ meetings to refine processes.

• Facilitation, communication, and relationship building:

• Well versed in preparing Project Overviews, Statements of Work, RFIs, Product Evaluations,
Market Evaluations, Proposals, and Senior Management Presentations.
• Able to gain consensus from diverse groups through effective communication and
documentation using tools which include Visio, Word, Excel, and PowerPoint
• Established project teams of various sizes using client personnel and consultants.
• Negotiated outsourcing agreements both as a vendor and as a customer representative.

• Software Development Team Leadership: Led / managed development teams ranging from six to
twenty developers across various application platforms including data warehouse, web based, client
server, and mainframe. Languages involved include PL/SQL, Business Objects, Crystal Reports,
Business Explorer, Object Oriented Analysis and Design, Object Oriented Programming, JAVA,
HTML, XML, ABAP, Assembler, COBOL, COBOL II, CICS, C, C++ and VB Script. Databases include
Oracle (8i, 9i. 11i), VSAM, DB2, IMS, IMS FASTPATH, SAP BW/BI 7.0, ECC and R3. Experienced
directing and monitoring team activities, gathering requirements, preparing system overviews,
preparing and approving detailed designs, and writing implementation documentation. Extensive use
of SQL, hands on coding background (MVS, TSO, COBOL II, DB2, PL/SQL, FILEAID,
SYSNCHSORT, SAS and JCL).

Microfocus Cobol Workbench, Small Talk, Visual Works, MFS, Panvalet, Librarian, SPUFI, QMF, File-
Aid IMS, Abend-Aid, BMC Utilities, MS/DOS, DBASE IV, Lotus 1-2-3, UNIX, Computer Aided
Software Engineering (CASE) using IEF Tool and Software Configuration Management using
Capability Maturity Model (CMM) guidelines, Maximo, PERL, EXCEED, ORACLE AR/T, Tool for
ORACLE Application Development (TOAD), Ultra Edit, Autosys, WinRunner, LoadRunner, Test
Director, Quick Test Pro (QTP) and SOX (Sarbanes-Oxley) Compliance guidelines, SAP BI/BW,
FI/CO, Data Warehousing, Master Data, ETL, QA Director, Changepoint, SQL Server, Sharepoint,
Quality Center, SAP TAO, JIRA.

MANAGEMENT TRAINING
Managing Personal Growth, Leading and Developing Others, Managing High Performance,
Facilitation Skills, New Age Thinking, Business Writing, Effective Speaking Skills, Listening Skills
Workshop and Team Building Workshop.
 EDUCATION
Bachelor of Science, Accounting, Alabama A&M University

WORK EXPERIENCE

Fortitude, Nashville, TN February 2022 to Present

Transformation Team Test Manager – Responsible for testing/reconciling Oracle data received from the acquired
company to the SAP data loaded into the acquiring company system and the subsequent reporting to the various regulatory
agencies. Also, responsible for verifying the variances and providing feedback to management to correct the data being sent
to ensure accurate data sending, loading and reporting. Once done, built reports in SAP Analytics Cloud (SAC) to provide
views into the data that is being processed by the client for viewing and decision making.

Dekalb School System, Atlanta, GA November 2021 to February 2022

Business Analyst/Project Manager – Defined requirements and completed testing for the district moving from multiple
student information/management systems to Infinite Campus. Also, performed project management activities for the district
moving to OpenText as a single data repository until that project was put on hold due to mangement/personnel decisions.

Truist, Atlanta, GA November 2020 to March 2021

SAP GL Integration Test Manager – Worked on the Merger of Equals (MOE) project between Suntrust and BB&T
responsible for making sure that legacy and surviving applications tested successfully with the SAP GL without issues;
Coordinated file availability and scheduling between various applications for SIT and UAT testing with the GL testing team;
Updated test cases/scripts and defects in ALM and generated stats for reporting to management. Worked with the SIT and
UAT teams to resolve issues and defects with application teams.

Ralph Lauren, Clifton, NJ February 2020 to October 2020

SAP Project Manager/Performance Test Manager/QA Test Manager – Performance/QA Test Manager
participated in the MDG update for the product material master data update and managed the performance testing for
converting the master data table and the subsequent update for the partner systems to handle and consume the converted
data on the S4 HANA platform. Determined the optimal file size for updating the downstream systems. Lead the QA testing to
insure that the updated values flow through to the impacted systems that included OTC, PTP and RTR. Utilized Testrail and
JIRA to track and manage the reporting of test results and any defects to the impacted teams and to leadership. Managed
the testing team across all work streams (MDG, , MM, PLM, OTC, PTP, PI and RTR) as well as non-SAP systems; managed
integration testing with partner systems.

Orange County Public Schools (OCPS), Orlando, FL May 2019 to December 2019
Technical Change Manager/SAP Test Manager/Business Analyst – Technical Change Manager participated in
the SAP Modernization Project to the New GL; responsible for ALM defect management and tracking, reporting on defect
status to Management and insure that any critical defects were being addressed and tested, facilitating defect resolution
between technical team and business analysts, facilitating testing between technical team and business analysts,
coordinating software movement between test environments and production, software configuration management,
communicating and validating the changes moved to production, serving as a liaison between the technical team and the
user community. Managed the testing team across all work streams (HCM, FIN and OPR); Built and tested scripts across all
work streams; Performed integration testing; Performed ALM administrative functions; participated in the upgrade of ALM to
the latest version and the installation of UFT as a testing tool.

Compass BBVA, Birmingham, AL August 2016 to April 2019

Senior BA/QA Tester – Senior QA tester responsible for testing of major software changes for ATM’s; responsible for HP
ALM defect management and tracking, reporting on defect status to Management and insure that any critical defects were
being addressed and tested. Responsible for testing customized changes to Sales Force software. Participated in the
conversion from the waterfall methodology to the agile methodology for development; Created user stories and reviewed
user stories for ATDD method of development/testing using Gherkin. Certification testing for EMV with VISA, Master Card
and STAR; Responsible for testing debit and credit cards throughout the online banking system and validating the results in
Alnova; Implemented a mortgage POS system to help facilitate customer experience in getting new mortgages as well as
refinance existing mortgages tested using Selenium and Cucumber; Responsible for testing releases of Accenture Mortgage
Cadence (AMC) and verifying the origination and creation of mortgages and all documents needed for the institution as well
as those required by law/regulation; UAT and integration testing.

Client Berry Technology at CDC, Atlanta, GA October 2012 to August 2016

Technical Change Manager/PM/ SAP Test Manager – Technical Change Manager participated in the
implementation of SAP; responsible for HPQC defect management and tracking, reporting on defect status to Management
and insure that any critical defects were being addressed and tested, facilitating defect resolution between technical team
and business analysts, facilitating testing between technical team and business analysts, coordinating software movement
between test environments and production, software configuration management, communicating and validating the changes
moved to production, serving as a liaison between the technical team and the user community. Automated manual tests in
CRM and ECC using SAP TAO (QTP/UFT); Performed HPQC administrative functions; performed SAP HANA Studio
evaluations/designs. Performed day-to-day project management activities to insure that the project was on time and within
budget. Managed the scope of the project with management/stake holders.

Client Accenture at ConocoPhillips, Bartlesville, OK, November 2011 to October 2012

Stream Manager/PM/ SAP Test Manager – Stream Manager for both Downstream and Upstream projects in helping
ConocoPhillips with their repositioning effort into two separate companies. Responsibilities included meeting with 150-plus
SAP and non-SAP projects to assess their testing plans/needs and perform gap analysis. Provide and manage resources for
any projects that needed them; provided project management for getting testing done on time; provided status reports for
upper management and followed up with the projects to insure that any critical defects were being resolved and tested.
Managed offshore team to insure that development/testing was done on time. This was done for all SAP Modules in SCM.
Also, performed automated testing using SAP TAO for projects in various SAP modules (FI, SD, MM). Performed UAT
testing with all projects to make sure that all testing and re-branding was done per requirements and that the changes were
moved to production on schedule. Provided status to Upper Management and addressed any concerns.

Client Pentacle Solutions, Houston, TX, November 2008 to November 2011

Senior SAP Techno-Functional Analyst/PM – Joined Pentacle Solutions as a Senior Techno-Functional Analyst, with
the primary responsibility of gathering requirements from stakeholders, defining success criteria, providing analysis,
documentation of current processes and applications, creating functional requirements, testing requirements for POS system.
Primary area of responsibility has been Modeling, creating Info Sources, Infocubes, DSO’s, Multiproviders, BEx Queries,
Analyzer, Data Sources, Transformations and Data Loads. Migrating data from ECC to BW/BI, replicating data from 3.5x to
BI 7. Generating reports and performance tuning. Implementing FI/CO modules. Involved in the implementation of SAP for
the client.

Client AlphaCenturion, Birmingham, AL, October 2007 to November 2008

SAP BW Functional/Business Analyst/PM: Functional Analyst, with the primary responsibility of gathering
requirements from stakeholders and creating a demo of the SAP capabilities in the BI7 environment. The demo
included creating the star schema for material management data, loading data from Oracle tables into a BI
environment, and creating reporting in BEx and WAD for the customer to review. Customer provided
requirements for variables and conditions in the report. This demo was used in a response to an RFI. Provided
analysis, verification and testing of screen layouts and created annotations for the re-write of a web based
system. Tested existing screens against requirements and documented requirements for the system being
developed. Served as liaison between business stake holders and developers.

Client CTS at Compass Bank, Birmingham, AL, August 2007 to October 2007
QA Engineer: Provided manual QA testing and defect reporting/management for a web-based loan
origination and evaluation system (COIN). Also responsible for defect tracking repository and subsequent
retest of software modifications. Trained junior QA testers.

Client SureWest Communications, Sacramento, CA, February 2007 to June 2007

Business Analyst/QA Analyst: Provided analysis of the current business environment/requirements and
provided a proof of concept to executive management. Implemented and integrated automated
QA/Regression testing procedures for the Service Order Entry system using QTP/UFT. Trained and
transferred automated testing skills/artifacts to company resources for ongoing support.

Client Sungard, Birmingham, Alabama, June 2006 to February 2007

Lead QA Test Analyst: Implemented QA testing procedures for the OmniManager web based interface to
the OmniPlus system. Responsibilities included writing the scripts to be used in testing, recording the tests
using QTP/UFT, documenting and resolving defects. Performed performance tests on the system using the
VuGen tool.

Client Accenture, Birmingham, Alabama, September 2005 to December 2005

Lead Client Server Test Analyst: Responsible for developing test conditions and test scripts for a web
based application. Conduct walkthroughs for these test conditions, scripts and responsible for performing
product testing of these test scripts. Also, provide support for User Acceptance Test (UAT).

Client Accenture, Birmingham, Alabama, April 2005 to September 2005

Process Compliance Specialist: Responsible for auditing artifacts to ensure compliance with SOX
(Sarbanes-Oxley) guidelines for software development. This included recording and tracking violations to
make sure that control point criteria is met prior to proceeding to the next control point. This was done
before any and all artifacts could be moved to the production environment.

Client Accenture, Birmingham, Alabama, September 2003 to April 2005

Lead Client Server Test Analyst: Responsible for developing test conditions and test scripts for a client
server based application. Conduct walkthroughs for these test conditions and scripts and responsible for
performing baseline and regression tests of these test scripts. Created and executed WinRunner/QTP/UFT
and LoadRunner/Performance Center scripts for the applications.

Client Accenture, Birmingham, Alabama, March 2003 to September 2003

Software Developer: Responsible for modifying PL/SQL code for an Oracle A/R system. Responsible for
developing test conditions and test scripts for this application. Conduct walkthroughs for these test
conditions and scripts and performing Assembly and Product tests of these test scripts.

Client Accenture, Birmingham, Alabama, November 2002 to January 2003

Client Server Test Analyst: Responsible for developing test conditions and test scripts for a client server
based application. Conduct walkthroughs for these test conditions and scripts and responsible for
performing baseline and regression tests of these test scripts.

Client Accenture, Birmingham, Alabama, February 2001 to June 2002

Technical Architect: Served as a mainframe Technical Architect for the Billing Tower. Responsible for
application integration with major platform upgrades (DB2 V6, IMS 7.1, OS 390 V2.10); Served on a
performance team to identify areas to assist BellSouth in meeting Critical Service Level (CSL) goals;
Served on a Consumption Reduction team responsible for analyzing/tuning jobs which utilized large
amounts of CPU, DASD, Tape and Print; Served on a Client Value Opportunity team that evaluated
suggestions designed to create savings opportunities for BellSouth; Provide technical expertise to software
development teams.

Client Accenture, Birmingham, Alabama, May 2000 to February 2001

Business Analyst: Responsible for developing functional requirements for software developers based on
user requirements, mediating requirement walkthroughs with the users and developers, and performing
functional testing of requirements prior to software implementation.
Client ITDS, Champaign, Illinois, October 1999 to December 1999
Team Lead: Led the conversion effort for one of ITDS’ billing clients to the new billing system. This
included hands on coding, table changes, testing and implementation responsibilities.

Client ITDS, Champaign, Illinois, March 1999 to September 1999

Team Lead: Served as a team lead for a team that designed and constructed a new invoice interface file
used in electronic billing and invoice generation. Our team worked as part of an outsource solution for re-
architecting 25% of ITDS’ billing system. Responsible for coding interfaces as well as reviewing the code
and testing results of team members.

Andersen Consulting, Birmingham, Alabama, November 1998 to March 1999

Team Lead: Served as team lead for the Industrial Billing (CABS) system test team. Responsible for
helping team gather requirements, develop test scripts, test cases and holding test case walkthroughs with
the user community for release changes. I was also responsible for scheduling test execution, managing
the execution cycles, reporting the status to upper/project management and coordinating software delivery
with the application teams.

Andersen Consulting, Birmingham, Alabama, February 1998 to November 1998

Application Architect: Served as application architect responsible for evaluating change requests and
providing time estimates for release implementation in the CRIS message processing area. Recommended
and evaluated suggestions for software changes.

BellSouth Telecommunications, Birmingham, Alabama, July 1996 to February 1998

Business Analyst/Programmer: Served as a business analyst responsible for defining the requirements
for the new QUANTUM system being implemented as part of the new billing requirements for BellSouth in
partnership with American Management System (AMS). Designed and coded interfaces for the CRIS and
CABS system for input into the QUANTUM system for reward distribution.

BellSouth Telecommunications, Birmingham, Alabama, March 1995 to June 1996

Team Lead: Served on the team responsible for rewriting the billing system for BellSouth. As Team of the
Interfaces team which was responsible for getting data from the current billing system and preparing it in the
proper format for the new billing system. This included defect management and resolution management,
personnel evaluation, code evaluation and walk through. Later was assigned the position of Team Lead of
the QA team responsible for testing, defect tracking and managing software movement for the new billing
system.

BellSouth Telecommunications, Birmingham, Alabama, February 1992 to March 1995

Systems Analyst/DBA/Project Manager: Aided in the design, programming, testing and debugging of on-
line IMS and batch programs for error correction in the message processing part of the business. Programs
utilized IMS/DLI with MFS screen design. Also responsible for project management and database
administration for the system.

BellSouth Telecommunications, Birmingham, Alabama, January 1990 to February 1992

Acting-Manager: Responsible for designing and implementing unbillable procedures and software for
reporting to Interexchange Carriers who do business with BellSouth. Managed a team of six
programmer/analysts. These systems had to be coded; tested and transmitted to the major Carriers for
their proper journalization and settlement between the companies.

BellSouth Telecommunications, Birmingham, Alabama, September 1985 to December 1989

Staff Analyst: Responsible for implementing regional standards throughout the nine state BellSouth region
when South Central Bell and Southern Bell were combined to create Bellsouth. This included eliminating
duplicate processes and creating new interfaces for system integration for billing and journalization.

South Central Bell Telecommunications, Birmingham, Alabama, July 1981 to September 1985
Programmer Analyst: Part of the team charged with implementing the first IMS on-line system in the
Financial Systems Organization. This system was purchased from another Bell Holding Company and had
to be modified and redesigned to fit the environment in place at BellSouth.
Responsibilities consisted of writing and maintaining JCL, PROCs, CLISTs, writing and testing installation
documentation for MIC’s, performing test via MIC’s criteria, troubleshooting ABENDS of system/program
errors, issuing incident reports for corrections with follow-up, editing with ISPF, coding in COBOL85,
COBOL I and II on the IBM mainframe, creating and maintaining system documentation. Performing on-site
training for end users and held feedback sessions for future enhancements to the system.