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Job Allocation, Schedule

This document discusses job allocation and work scheduling in the housekeeping department of a hotel. It identifies fixed staff positions like managers that are always needed, and variable positions like room attendants that vary with occupancy levels. It provides steps to develop a staffing guide including determining labor hours and number of employees needed at different occupancy percentages. The guide is used to schedule employees and estimate labor expenses. Productivity standards and the tasks required like cleaning rooms are factors in calculating staffing needs. Alternative scheduling techniques are also outlined.

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Caperberry
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460 views12 pages

Job Allocation, Schedule

This document discusses job allocation and work scheduling in the housekeeping department of a hotel. It identifies fixed staff positions like managers that are always needed, and variable positions like room attendants that vary with occupancy levels. It provides steps to develop a staffing guide including determining labor hours and number of employees needed at different occupancy percentages. The guide is used to schedule employees and estimate labor expenses. Productivity standards and the tasks required like cleaning rooms are factors in calculating staffing needs. Alternative scheduling techniques are also outlined.

Uploaded by

Caperberry
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Job Allocation & Work

Schedule
Step for Efficient Scheduling
• Identify
– Fixed staff position
– Variable staff position

B.Sc in H & H A, House Keeping 2


Staff position
• Fixed staff positions
– To be filled regardless of volume of
business
• Managerial & Administrative
– EHK, AEHK, Supervisor

– Variable staff position


• Varies in relation to the occupancy levels
– Expressed in relation to fixed positions
– Room attendants, Supervisors, Valet

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Staffing guide
• Scheduling & control tool to determine
total labour hours, employees & estimated
expenses

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Developing a staffing guide
• Step 1
– Determine total labour hours (variable
position)
– Use productivity standards
• Staffing problem
– Cleaning guest room – 30 min
• At 90% occupancy calculate labour hours
• At 70% occupancy calculate labour hours

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Developing a staffing guide
• Step 2:
– Determine number of employees to be
scheduled as per occupancy levels
• Staffing problem
• A room attendant is expected to clean 16 rooms
per 9 hr shift
– Calculate the manpower required for 90 &
70% occupancy levels

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Developing a staffing guide
• Calculate estimated labour expense
required to operate the HK department at
specific occupancy levels
– Assume $6.00 as average hourly rate.

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Staffing guide for other positions
• One supervisor to check 60 – 80 rooms
– (8hrs/80 or 60 rooms) = ??
– One lobby attendant for public areas for 100
occupied rooms (8hrs/100 rooms) = ??
– One day shift attendant for 85 occupied
rooms
– One afternoon shift attendant for every 50
rooms
– One afternoon shift house person for every
100 rooms

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Developing employee work
schedules
• Occupancy forecasts & staffing guide used
to determine right number of employees
• Tips for developing schedules
– Should cover a full work week (Sun
through Sat)
– Posted at least 3 days before next work
week
– Days off, vacation time, requested days off
to be indicated

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Developing employee work
schedules
• Schedule of current week to be reviewed
in relation to occupancy levels
– Change if necessary

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Alternative scheduling
techniques
• Part – time employees
– Students, young mothers, retirees
• Flexible work hours (flextime)
– Allow employees to schedule their own
work shifts
• Improved morale, productivity, job
satisfaction

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Alternative scheduling
techniques
– Compressed work schedule
• 40 hr work week = 4 ten hour days
– Job sharing
• Two or more employees work together to
fulfill 1 full time employee

B.Sc in H & H A, House Keeping 12

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