CHRISTOPHER O’NEAL CONNELLY

210 WILLOW BROOK DRIVE

ROSWELL, GA 30076
(MOBILE) 404.353.6384
EMAIL: COCONNELLY1@GMAIL.COM

OBJECTIVE
Dedicated and proven results-oriented professional with very strong project and product management ability, leadership and
value selling skills along with technical expertise looking to secure a Sales and Business Development position within a
company that provides continual challenges and career advancement to its associates.

CORE COMPETENCIES
 Sales and Marketing: Broad background in various sales and marketing positions with an emphasis towards
consistent application of techniques to affect sales, develop customer loyalty and ultimately to establish long term
relationships. Strong hunting ability in various industry verticals by understanding customer problem statements,
desired outcomes along with a firm grasp of the ultimate value proposition.
 Project & Program Management: Immense experience with developing and implementing GTM plans for large
revenue generating projects and campaigns, with bias towards meeting project deliverables and customer service.
Ability to develop innovative solutions to problems and to apply those solutions to completion.

PROFESSIONAL EXPERIENCE
Deloitte LLP – Atlanta, GA August 2022 – November 2023
Vice President - Senior Manager – Sales & Delivery ServiceNow CSM:
 Created and accelerated new GTM Sales Plays/Offerings in collaboration with PPMDs (senior partners) to validate,
qualify and close ServiceNow CSM/FSM opportunities through creating value through differentiated offerings and
compelling use cases.
 Helped senior leadership round out the ServiceNow practice through actively collaborating with other areas in
Deloitte’s different Operating Portfolios, i.e., Lines of Business, ensuring all broader sellers and firm partners have
the value statements around CSM.
 Created enablement programs to educate PPMDs firm-wide how to help evangelize the firm’s efforts to gain more
traction in this proclivity in addition to the other platforms (better together), i.e. SFDC, SAP, Oracle, etc.
 90% billing utilization in addition to GTM activities which led to significant pipeline growth and generation of
several large phase 2 projects.

CareAR, A Xerox Company – New York, New York July 2021 – August 2022
Senior Director, Alliances & Partnerships:
 Lead GTM programs, alignment and relationship with Ecosystem Partners of ServiceNow such as Accenture,
KPMG, Deloitte, EY, WIPRO to drive and maintain top line growth around ServiceNow CSM/FSM along with the
addition of the CareAR Augmented Reality solution that adds to the efficiency gains for clients with a seamless
integration.
 Created proof points, success stories and demonstrate the growth by recruiting new partners, and ensuring
onboarded partners are productive and enabled.
 Developed and drove alignment of Partnership with CareAR across all groups (sales, marketing, product) to ensure
the best success across all fronts.
 Consistently collaborated with Marketing team for opportunities to create awareness, representation and leads for
CareAR within Partner ecosystem.
 Managed a team of 5 Senior Managers (AE’s) along with 2 Solution Architects to support from a technical
perspective.
Accenture LLP – New York City, NY April 2019 – July 2021
Deal Execution & Innovation Senior Manager:
 Supported both early and late phases of all sales pursuit activities for Accenture as it relates to the ServiceNow Line
of Business.
 Globally Collaborate with the Accenture client Account teams, including the Senior Executive, Client Account Lead
and Client Senior Technical Consultant to develop and execute the opportunity pursuit strategy.
 Grew and maintained knowledge of ServiceNow technologies and relevant competitive information within the
Customer Workflows space.
 Helped foster the broader sales and business strategy to support the development of an end-to-end solution while
collaborating with the Solution Architecture team through transition from presales phases to deal construction.
 Collaborate with sales team to formulate and execute a sales strategy to exceed revenue objectives.
 Responsible for both Professional Services and the Influence of ACV of ServiceNow Licensing – Objective for Both
Combined - $60 Million in 2020. Consulting Services, specifically in the CSM proclivity relating to ServiceNow.
 Met revenue objective in both 2019 and 2020.

Cask Technologies LLC – San Diego, CA Nov 2017 – April 2019

Sales Director:
 Responsible for generating new business sales revenue for Cask for Enterprise Solutions across the full suite of
ServiceNow services including advisory, consulting and full implementation engagements in IT Service
Management and Operations, Technology Business Management, Portfolio and Project Management, and Cyber
Security (Sec Ops/GRC).
 Primarily focused on new customer acquisition and did so through a targeted approach consisting of ServiceNow
User Groups, partner sponsored events and trade shows as well as traditional business development techniques
typically leveraging current customer feedback and use cases.
 Continually delighted customers through consistent and reliable customer service, showcasing quick wins and a
thorough understanding of what a client is ultimately trying to achieve. Work with extensive existing network of
clients and very closely aligned with ServiceNow as the #1 ServiceNow Transformational Partner.
 2018 YTD – 97% of objective

British Telecom Global Services – Atlanta, GA Jan 2015 – Jun 2017

Global Account Director:
 Responsible for managing and developing short and long-term sales opportunities with BT’s largest US
headquartered multi-national enterprise targets.
 Utilized and marketed the full BTGS portfolio, which encompasses selling complex global network, digital
transformation, innovation, outsourcing, security, UCC, professional and managed services.
 Charged with methodically penetrating targeted Fortune 500 organizations with limited existing business with BT,
as well as maintaining very high-level relationships within several of the largest US clients on the East Coast.
 Fully responsible for quota attainment and all P&L with the largest multi-national customers in the Southeast.
 93% of objective in FY2015 and 95% of objective in FY2016

ProIQ Solutions – Atlanta, GA Sep 2013 – Nov 2014

Practice Director:
 Sole commercial Business Development arm and equity partner of a niche Professional Services organization in
Atlanta, GA.
 Work closely with long time established customers from previously built relationships to generate new revenue for
the organization.
 Helped point out and create the ‘need’ of very tenured Project Managers and Business Analysts to effectively handle
complex projects from requirement gathering through SDLC from a 3rd Party neutral perspective.
 Continually met with prospective clients and explaining the value in the niche of top talent for Statement of Work
large scale IT Deployments (software/infrastructure).
 Continually created brand awareness through various site blogs and other social media outlets.
 90% of First Year Target Objective
AT&T Corporation – Atlanta, GA Sep 2002 – Aug 2013
Client Business Manager:
 Identified, solutioned and closed large scale opportunities in the Enterprise space.
 Exceeded revenue expectations and implementation goals annually through targeted new sales campaigns, customer
retention and through identifying net new opportunities.
 Managed robust funnel to optimize sales opportunities with customers through daily premise visits to develop sales
opportunities for voice, data, hosting, networking, video and mobility products.
 Multiple promotions with increasing responsibilities – 2003, 2008 and 2011
 Achievers Club – 100% Target Objective – 2003 through 2008
 Diamond Club Recipient – 150%+ Target Objective – 2010, 2011, 2012

Enthusian Corporation – Atlanta, GA November 1999 – February 2002

(JV of Spherion/Accenture)
Business Analyst:
 Handled production support inquiries for company’s new web-based application.
 Diagnosed and repaired customer problems and issues.
 Conducted Q/A testing of new software releases, and ran SQL queries to ensure compliance across the org.
 Continually monitored customer sites to ensure that required service levels were maintained along with
troubleshooting LAN/WAN network problems as they would arise.

AFFILIATIONS

IIBA – INTERNATIONAL INSTITUTE OF BUSINESS ANALYSTS – MEMBER

PMI – ATLANTA CHAPTER – MEMBER

GCLA – GEORGIA CIO LEADERSHIP ASSOCIATION – MEMBER/SPONSOR

TAG – TECHNOLOGY ASSOCIATION OF GEORGIA - MEMBER

EDUCATION

Bachelor of Business Administration in Marketing Georgia State University 1999