L ISA B RELAND

Anthem, AZ 85086 H: 623-551-5274 | C: 206-450-3839 | lisa.breland@gmail.com

ENTERPRISE TECHNICAL SALES PROFESSIONAL

Outstanding leader with exceptional enterprise solutions and professional services skills to build new business, cultivate and continually improve new and existing customer relationships, and create solutions to drive revenue and develop outstanding customer relationships.
Accomplished technical sales and professional services leader with over eighteen years of experience developing and executing forward-thinking sales and operational strategies that have consistently increased sales revenue and profitability. Proven ability in establishing relationships and managing the full sales lifecycle that consistently delivers solutions in the SMB, e-commerce, financial, government, utilities, and healthcare industries Highly customer-intimate with excellent relationship building skills to effectively manage technical pre-sales, post-sales, and support training, and consulting services. Exceptional in conceptualizing innovative ideas, developing a network of strategic partners, and optimizing marketing mediums to bond with new markets and maintain the industrys highest retention rates. Knowledgeable in Analytics, CRM, Compliance and Security, Virtual Environments.

CORE SKILL AREAS

Strategic Market Planning Business Development Post-Sales Support Best Practice delivery Solution Optimization Software Technical Presales Project Planning & Execution Profit & Loss Management Develop Professional Services and Consulting Channel/Partner enablement Customer Lifecycle Analytics Staff Development/ Training Key Account Management Education Development, Delivery and Certification

PROFESSIONAL EXPERIENCE
PACKET MOTION, SUNNYVALE CA 2010 to 2011

Director North American Field Operations Packet Motion is the leader in operationally efficient compliance and security for audit & compliance, risk management, PCI Virtual Segmentation. Lead a two-tiered organization Technical Sales and Professional Services for a leading provider of Network Security and User Activity Management. Manage all technical pre and post sale activity globally, responsible for the services organization (consulting services, educations services and implementation delivery services) for direct customers and channel partners. Developed and implemented PMs training and development program for SEs, Sales Directors and International Partners. Responsible for mapping customers business requirements to appropriate Use Cases and creating an implementation strategy to meet their needs. Responsible for maintaining executive and tactical relationship with Packet Motion customers. Worked closely with VP of WW Sales and Executive team on driving double digit growth at Packet Motion. Part of a Sr. team that successfully launched our 1st Virtual Product offering that allowed us to be acquired by a Global Software company.

L I S A B R EL AN D
H: 623-551-5274 | C: 206-450-3839 | lisa.breland@gmail.com

VAROLII CORPORATION, Seattle, WA

2005 to 2010

Varolii Corporation provides interactive communication solutions delivered through Software as a Service (SaaS) model, Cloud Based delivery. Director of Technical Sales (2006-2010)-Sales Engineer (2005-2006) Directed the technical sales organization for the leading provider of SaaS hosted and managed software for enterprise solutions. Oversee technical presales resources for customer communication, business continuity, employee communication, and critical communication lines of business across North America. Partnered with the development, product management, consulting services, operations, customer management, and marketing teams to align sales objectives with product development and service initiatives. Supervised 15 direct reports. Key Contributions: Played an integral role in increasing company revenue from $35 million to $80 million in just four years. Secured the largest new customer contract in company history; negotiated and closed a $3 million deal for a 12-month contract with a large wireless company. Developed and rolled out a customer onboarding program, Performance Assurance, to provide measurable performance guarantees for new customers and boost the effectiveness of the new customer sales process. Led a cross-functional project teams to co-develop advanced customer certification training on Varoliis reporting and data mining tools that was a key session for the 2009 and 2010 Customer User Conference. Promoted to Director position after demonstrating an exceptional ability to manage the sales lifecycle and win new enterprise opportunities for both new prospects and within the existing customer base.

AFLAC INSURANCE, Bellevue, WA

2002 to 2005

AFLAC is a fortune 500 company and the #1 provider of guaranteed-renewable insurance in the United States and insures more than 40 million people world wide District Sales Coordinator Recruited, hired, trained, and supervised a team of nine account representatives to increase the organizations market presence in Western Washington. Cultivated relationships with area employers to provide customized voluntary benefit packages and position the team as the experts to handle all benefits, claims and product questions. Maintained a strategic focus on developing and executing territory management plans and creating solutions to improve account retention and customer satisfaction rates. Key Contributions: Exceeded district sales target for six consecutive quarters, rolled out strategic sales plans that were critical in maintaining a strong sales pipeline and reaching out to new, untapped markets. Secured 42 new distinct employer contracts in just one quarter; monitored the competitive landscape and gathered information on pricing and new products to determine product positioning strategies.

L I S A B R EL AN D
H: 623-551-5274 | C: 206-450-3839 | lisa.breland@gmail.com

MACROSYSTEMS, Seattle, WA

2001 to 2002

MACROSYSTEMS is a premier IT development and professional services company that delivers data processing, hosting and related services for fortune 500 companies and state and federal government agencies Program Manager, CRM Services Managed the execution of medium- to large-sized programs, overseeing each engagement from the sales transition handover through delivery and closure of the project. Maintained an in-depth understanding of customer technical, schedule, and programmatic requirements as well as the technology and product development necessary to carry out the program to meet customer expectations. Key Contributions: Orchestrated the companys first CRM implementation; implemented processes to ensure best practices were applied and delivered within contract and service level agreements. Applied strong interpersonal and communication capabilities in working with a wide range of partners to gain insight, avoid potential problems, and facilitate the timely completion of project engagements. NORTEL NETWORKS (E-BUSINESS SOLUTIONS), Seattle, WA 1999 to 2001

Branch Manager, Sales Engineering and Operations Supervised a team of sales engineers to develop and deliver customized CRM solutions for Nortels Clarify software suite. Trained sales engineers to help new and existing customers with built-in problem escalation procedures, automated management of service level agreements, and sales force automation. Directed all major branch operations, including forecasting, contract negotiations, territory assignments, and P&L expenses. Key Contributions: Implemented the sales and operations infrastructure to grow the Pacific Northwest branch from zero revenue in 1999 to the number two producing branch in the nation by Q3 2000. Generated $10 million in e-business commercial revenue in 2000 and $12 million in 2001, exceeding all ales targets for the Western Canada and Pacific Northwest region.

Additional Professional Experience:

Director, Solutions Architects Lucent Technologies (Three-time Presidents Club Winner) Technical Support Manager Digital Systems International, Inc.

EDUCATION

AND

PROFESSIONAL DEVELOPMENT

Mastering Business Management Certificate UNIVERSITY OF WASHINGTON, Seattle, WA Extensive training in the following disciplines and technologies: Siebel SFA Certified Trainer Java & JSP Weblogic server Database Modeling Inter Networking Methodologies LAN/WAN

TECHNICAL PROFICIENCIES
Productivity Communication Other Microsoft Word, Excel, Access, PowerPoint IVR, VoIP, Speech Recognition, Text to Speech, Nuance, Scansoft, Speech Works, OSDM HTTP, HTML, CGI, CRM, CTI, Genesys, Cisco ICM/SCI, SQL

L I S A B R EL AN D
H: 623-551-5274 | C: 206-450-3839 | lisa.breland@gmail.com

L I S A B R EL AN D
H: 623-551-5274 | C: 206-450-3839 | lisa.breland@gmail.com