Bellagio Mental Model

Ponder Getting Started: Presales Plan How to Start Looking: Presales Consider the Impact of the Decision: Presales Evaluate What I Have Found: Presales See If It's Worth It: Presales Choose a Vendor: Presales Get It Into My Practice: Training Resolve Problems with the System: Support
Divvy Up Research Make a Final Decision
Based on Experience
Figure Out What It Will Cost Recognize it'll
Compare Demo to How I Work Feel Influenced by Trust someone Worry About Our Decide How to Train the Practice Fix the
Figure Out How to Start Looking Empower Determine If I Can Trust the System take a little
Consider How It Will Affect the Other's Choices else to make Decision Being the Plan for the Adoption to a New System Problem Myself
other docs in Relationship with My Patients Determine If It Feel the decision longer for us
Believe seeing Feel skeptical Wrong One Determine How to Implement the System
Consider Reasons to Start Looking Doubt EHR practice to be Will Mean More aggravated that to learn
Gather Requirements Learn About the Details it in practice of salespeople Ease the System into Our Practice Hire trainer Reboot the Ask My IT Person
useful for our knowledge or Less Work the expenses Learn from Feel concerned
Look what Feel reassured by Watching a Demo like mine allows selling me Coordinate from vendor to system to fix to Help
Feel Outside Pressure practice after Decide What Features Most keeper for Make Sure Vendor is Good Find About Other's Experience pile up with Consider Impact Convince Others It's a Good Idea other Doc in Decide to Hold Off Buying for Now Decide based Feel concern about transition Develop Work Through Issue with Tech Support
Admit the others are seeing EHR comparison things I decision w/ spend time Train the Practice on the New System problems I have
to Start Looking seeing hard to Rely on IT Guy Important to Our Practice particular Worry I'll miss with Customer Support conversion of Office Politics similar practice on integration that we'll be time survival Worry that we'll templates for
longer we wait using b/c I'm working apples to don't need other practices Pay for 10 days floating in our Expect my IT
for recs research my normal Feel Learn from on top of on Our Decision about IT guy Wait for more with current 100% happy w/ of practice have to go to the top 100 Work through
the more charts not a computer read reports Decide Who Will apples Recommend and hospital of PMIS training practice the first Guy to be
efficiently in afternoon tee overwhemled other doc what they hired funding PMIS decision b/c it's half the work reasons Attend probs w/on site
Feel mounting from other Be Involved Determine Visit similar license fees clinical tool reqs Determine if I Can Set Up the System to train couple of weeks Feel relieved I immediately
we are going to person Look for a practice time because by so many questions for support donations/ a huge financial load to slowly someone presentations Ask Others How So I
practices Delegate vendor's Feel seeing it practices to see Discuss the Decision Feel like an Wait on the everyone 2 hrs/ can fix it myself Rely on Others at My available based trainer
pressure have to back Reseach online system with like mine implementing features to ask make a to other docs in and training Trust the Vendor investment implement comes to Can Do It Next Time
Feel relieved to Appreciate Rely on NP responsiveness used in another if what vendors grants before docs to make on the changes on past
to make a track on Attend lectures good templates Respect that gathering of attending demo Calculate the as a Group outsider to my practice Set a date to Make sure we day so office after tech Practice to Fix the
be provided a to get info from new system salesperson practice would decision deciding our office coming to
decision b/c of to learn Attend a the clinic research to w/ EHR to complaints said matched group of docs Listen to PAs Talk to similar the decision make decision can get up and Incorporate would keep support Problem (Not IT) experience
other docs so I can convince the costs of Meet with tech Feel frustrated the clinic Call personally
implementation list of things to manager is particular docs Worry entering asking experience to and issues up w/ reality working closely for their opinion practices to though rest of Feel best practices running while provided a Ask IT how they
about the morning lecture ramp up fast Worry I can't Visit docs with updating our subcommitee Realize our running quickly not having for tech support
consider by a the expert in my practice info into me about let me know by talking to doubters together determine the practice is overwhelmed Make a time from federal staff learned Go through script to run fixed it so I can Depend on my
queue Ponder pros and cons where other bill enough to Find sales similar model to computers to to discuss Tease the docs Feel frustrated Sense that the to prevent enough Believe that Ask others to fix to be walked
Doc in my area computer is my practice, what works and similar practices ready selection has to table to training with do it next time IT Guy for
(informally) Plan to replace of a system EHR using doc Prioritize make up for support an in my office that by different vendor's decision will be Choose new downtime by prospect of government into materials to training is the problems
Require going to take demo annoying tailoring w/ EHR learn why they Talk to people decision work because Decide Buying Just estimate how Fall asleep providers on my everything that via phone or
old system shares having simple, Delegate what doesn't Feel satisfied Figure Out How getting EHR will Respond to personalities responsiveness put off as long converting our practice's train everyone nothing w/o Feel confident
upgrading Feel at a Loss as Look for systems time wasted because sales chose that upgrade Feel frustrated service based of cost to our Not Worth It long proficiency watching lunch hour I identify
comes up remotely
b/c it's going experience clear reports research Feel frustrated me away from response that everything w/ similar to Pay for It docs heading involved in to improving paper records templates Implement EHR practice in ability to
Feel ok with existing system Put Off Getting to Where to Start Ask other docs efficient system support entering data person madly product by not one work make us as possible Make final entirely on practice properly training CDs Learn to fix
Gather process to my patients Attend a two Recognize systems to Meet over lunch up practice the product Feel concern into electronic will take direct whether
federal to get EHR to be defunct Started Because of that streamlines with trying clicking through Ask Vendor salesman said Worry new work better making decision decision myself trusted personal gradually each (hands on) probs myself
what research requirements dictation without Worry about not day session see what they Calculate how to determine person in Decide cost of that the front Foster Focus on
mandate b/c functionality a Bad Experience admin to to manage Feel concern Questions to Learn need for the system system means Try to Reduce How what I think time a patient situation needs from watching Rely on NP Sneak my
Feel uncertain they did before Learn from from our multi-step paper added expense Ask other thought many more charge b/c it's a solo relationship with upgrading not staff and back seeing
we're going that Discuss new Talk to people manage different levels Feel annoyed Follow being able to (pre-sale) in the More About It accessible could deliver needs about their Feel disuaded Sign contract w/ Feel relieved Feel relieved Fear losing our Feel relieved in comes in for a Learn one thing environment replacement or them access w/experience claims issue in
about where to other doc what process that I have to practices in no more Much It Will Cost of decision Appreciate that Refuse practice provider Assign learning Show all new
regulations Distrust of medical records w/ similar of tech prowess in fetching suggestions accomodate office to see customer was right patients I ideas by vendor who option to break worth it to my staff will have to that the new our NP having vendor at a time by where we repair patients, not with electronic
way anyway start looking questions to work harder to Notice that Notice a gap medical group country club Visit other expensive information physical the new system hires system my machine if I get stuck
with clinic salesman Discuss EHR person systems to Consider Defer to paper charts- to make the patients with how workflow Avoid sales service, Visit another need to see to my IT guy's wouldn't practice learn new way gals (support with EHR port all five separating can teach troubleshooting Call Vendor Tech filing customer
after a bad ask to make with the docs offset new between what about EHR I'm Narrow Down membership Cut down on hardware/ after 2 years when migrating to docs that over the first remotely
Figure out I can interrupts the reports multiple would go especially with pay for EHR choices save practices to see Choose vendor to work staff) coming thousand each other Feel confident IT problem Support as a Make Tech Call Urgent
and personnel based on past experience with friends decision learn from Feel vendors with computer patient more expenses vendors were videos for info Worry the considering practice using My Choices license costs Present Feel frustrated respond to (and port data) experience can patient data teach others EHR/Practice couple of weeks support b/c I
see a couple the visit represented me money Share our EHR their mistakes software Trust doc in patient records Ask tech savvy Because Practice
Follow issues managers experience working in the their mistakes software I own wizard partner comfy w/ doc advertising complaints in b/c I can't ask implementation system won't system to see purchase ideas explaining to request about I was leaning to keep Decide out have EHR help make Start the management doing it myself Fix problem Last Resort have contract
more patients Give My uncomfortable in sales demo by asking long-term experience support contract charge of Worry I can't bill docs that Recognize that Can't Function
around looming over lunch EHR biz Discuss install my for tech related Ask business on the comp. EHR template questions Build trust in how it works Sense concern to solicit getting demo toward b/c other options open upgrading experience it work practice training Learn new If I know where
with a more Learn about Requirements around security Feel concern are all fluff and what I Feel frustrated function the See what works Eliminate volunteer docs Learn about doc that crazy with others b/c I don't have particular Look for the Answer myself after learned the
Feel reluctant to Trust vendors downsides of systems decisions savvy docs to Feel concern Believe paying vendor who over how our support staff's practice so system to meet enough to Deny certain Spend 10 days Ask nurse to start tech savvy Feel frustrated Learn I have to
healthcare EHR options to Others of patient data during the visit was shown Search for way it was and what options that to share grant process scenario she questions research Make new management system w/ On My Own seeing tech Abandon System that
efficient system on CCHIT Learn about EHR templates Worry some look at system it will get that it'll make by salespeople gets back right small practice Weigh vendor happy fed mandate make up for access to tech Get w/EHR trainer w/previous system inside admin and pay-per-use Call hospital
deadlines Serve my purchase EHR at academy Choose a (not hosted) Feel demo Learn that comments more is not a demoed doesn't visiting wouldn't for a foundation feedback invented Feel Worry about Discuss templates when side first, EHR trainers on site support do it purchase addtl Feel relieved
certification list with coders docs have from the between us my 12-hr days who don't really Talk to other can afford EHR Present options higher because Know I can trust for final recs time wasted suggestions on to get staff Worry about the experience to and out to help IT Guy will support costs and rely on Didn't Work for Us
patients better b/c of bad other docs system that can Feel confident Try to get into geared toward upgrade going online to problem if I'm away with to get funding doesn't work Present my Feel Confident apprehensive does not always nightmare implementation challenged I have the time 3 months later Look for support to solve I can fix it Notice Support
meetings more frequent Take part as a know how to other docs like practices in accommodate Conclude Squeeze to my docs of experience at vendor because Fear jumping in implementation learning curve Try to fix it several times a fortune their IT support
by automating experience in frustrations at connect with unrealistic Give interesting Look for EHR my tech practice and the patient Participate family practice to be like going determine if treated well answers to our research We Made the make financial entering data stories from with similar doc who has up to speed train office figure it out issue myself after Quality Degraded
Believe being my patient's use what they Double check the area to find us in pediatrics hospital to see Discuss all other practice Decide getting having multiple Run through support video Abandon
the past conference expectations article to Look for knowledge management group in demos questions cost won't I've heard about too fast leads to Feel proud sense messed things by speaking after hearing myself first Answer
Feel ticked notices for Feels like it's a Gather info by Work with the hospital with easy data lives, not just in group wasted my time from riding a company has by customer everything Talk to other Participate in if they'll put findings to locked into five Choose Right Decision systems (my friends about practice to that will help Learn from tech support as Vendor Grew unusable EHR
more efficient about what hospital admin systems that side Worry typing Expect that our arranged by are selling out what they affect practice Shop budget major their reputation making the doc studied Feel concern up before to doc friend Copy original Build a little stories from mock cases questions from Call IT support Pay for support
off gov is Realize Buying required labs, chore to stay networking volunteer Doc entry, fewer good enough look at medical evaluations to b/c I'm an tricycle to flying good customer support salesman tells docs in the area conversations down capital doc/ boss year contract inexpensive practice and getting EHR up avoid making Feel concerned Hire vendor to solve the trainers how to provided a Translate Tech Talk though we
means better system can do to help with allow me to into EHR productivity will clinic manager were using around to purchases Realize all docs Contribute my for so long wrong choice my recom. then about the who did it templates to each day in other practices with director other docs when I can't only when I Call information
mandating is Inevitable etc. Feel up w/ what's w/ docs at in practice to keystrokes to decide issues see what others orthopedist a jet plane support me b/c burned Feel certain that about gov not the best EHR I've used the hospital) Decide to take and running their mistakes about training train everyone problem Feel troubleshoot Call to get script to run for Doctors spent weeks
patient care Hire medical Suggest Ideas to requirements work from home defeats face-to- Consider the Impact drop the first foundations w/all docs will need to opinion as to Feel influenced bought it Stick with transition to a customize for order to not be to learn Investigate What the resolve need it (pay per tech people to Feel frustrated
EHR purchase discouraged going on conference gather reqs Question Ask docs to were using Discuss in the past after seeing have EHR Narrow decision funding Calculate how value for us in the past 3% pay cut Recognize whole office in the office satisfaction myself me going developing it
management Others in My Practice face office visit on My Support Staff three months Appreciate for IT grant in practice be in total the selection Give doc my by system Feel frustrated vendor with new system our practice overwhelmed Feel frustrated the system Problem Might Be prob quickly incident) come in for w/ inconsistent
Fire vendor trying handheld feasibility of look at EHR Feel need to Compare 3 Feel frustrated Find out Judge vendors vendor's demo where down to one much toner Try out discount Avoid making rather that Evaluate Mimic that I need HIre outside Play with Feel frustrated figuring out
Plan the consultant to Research to Look for Feel frustratred salesman Cold-call people agreement to insight into at large Make sure the Worry that a by how long great customer learning about it Delegate talking Call tech problems Translate IT levels of
Re-evaluate whose system that Feel frustrated Learn more Present my Meet over system that Give my side b/c they maintain eye Determine how vendors recom. to have to go to about upgrade responsiveness customer Feel being sold/ vendor showed Visit docs based on Worry about will cost to version to make Decide not to Feel worried it mistakes upgrade b/c how much implementation computer savvy financial menus in with manuals Investigate why myself, and Ask vendor Quit using
change to EHR get professional find out why it vendors that Look at vendors that I can't paying attention in town to find make decision areas where we orthopedic vendor is going major purchase Switch to decision takes support/ takes longer to to support support if I can't because we are Guy's technical customer
services our customer won't allow looking b/c field by calling idea to other lunch to produces requirements know what they Decide how contact with the purchase Expect staffing by medical Learn I missed new screen by calling by how quickly support with demoed by a us system at to see ability to scan expense year purchase vs. sure it works Try to get Discuss EHR upgrade b/c will be too time by hiring don't see many Worry my bad productivity from practice staff in order services Maintain two Recognize Rely on a NP system by trail Train myself where I patient's lab not having to support how to Call only when system
Feel pressure because I know advice for new would be good can scan that won't go follow the tech to our practice's out what they b/c it's going to Sell docs on the can improve practice to be around is the right thing vendors offering with practice relationship no implement than Train on so I can see Call the admin- Get help find a solution paralyzed when talk into English support as
practice uses support is access away hasn't salespeople docs in determine documents to the hospital want better intrusive it will patient to keep will impact my change to help mangement requirements for each patient customer they answer my practice using doc would be work, not just what benefit insurance cards after year with maintenance for practice hospital to help purchase with new server cost consuming to professional Medicare typing will slow we'll lose in like mine to to make it b/c our docs systems for our need for that is a and error to watching can't find a order lost in wait on phone solve it so I can I can't figure it because
of gov incentive its coming practice for our practice insurance cards out of business conversations needs were using cost them a lot system when asked I talked to for a while for the practice a lower rate of eight matter what vendor said our own patients and he calls IT remotely to the problem system out for my docs vendor grew
(every year) not reliable from office settled yet to come out my practice needs 3 1/2 pgs long board than I do be in practice rapport support staff with more work consultant watching demo complaint support questions their system more useful a pitch they've gotten new EHR contract pay for it other docs too much be practical consultant patients me down transition get started work for us not biz folks peace of mind transition time tech expert learn videos online blasted thing paper charts for help do it later out myself I can't use it

Key to Bellagio Mental Model

Presales Training Support

Key to Personas Key to Personas Key to Personas

Reluctant Pragmatic Efficient Reluctant Pragmatic Efficient Reluctant Pragmatic Efficient

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