SHSHANK SRIVASTAV

E-Mail: shshank@gmail.com Contact: +91 9690889879

A dynamic professional with 15+ years of experience in

services delivery, business development, account planning and management, strategic analysis,
product development and program management

 Managing human relationships Proficient in leading diverse teams of experts in the areas of business
research (primary as well as secondary) and analytics.
 Research and Analysis Spent a decade in learning and developing skills for primary and secondary
research, then upgraded to data analytics/mining.
 Client and Account Management Have been in client facing positions from right at the start of
corporate carrier. Skilful in handling tight deadlines and stringent quality in services delivery process.
 Product Development Ownership An expert in developing procedures, protocols, and service
standards for different business processes and products.
 Business Development Instrumental in winning IT and ITES services delivery contracts from Retail,
FMCG and Public Services’ clients worth USD 2-5 million while working with last three organizations
mentioned in the resume.
 An effective communicator with the ability to relate to people at any level of business and management.

EDUCATION
• Master of Business Administration
University School of Management Studies, GGS Indraprastha University, Delhi 2000 - 2002
• Bachelor of Commerce
Dr. Bhim Rao Ambedkar Agra University 1995 – 1998

APPLICATIONS
✓ SAS Analytics and Data Mining
✓ TABLEAU Business Intelligence and Analytics
✓ MS OFFICE SUITE / MS Excel
 EXPERT AT ORGANISATIONAL EXPERIENCE
Market Research and
Analysis Client Services and Operations Director at Urkall Pvt. Ltd., Delhi
(Nov’2012 – Feb’2018)
 (Recently sold off to a UK entity)
Client Management Responsibilities:
  Providing software development and data analytics to clients in
Team Leadership FMCG, Retail and Telecom sectors. My responsibilities included:
o Liaising with telecom services providers, third-party data providers

and procure data for the client’s projects.
Projects Management o Managing the team performing software development, statistical
 data analysis/mining.
Business Intelligence  Do market research through social media and customer databases and
devise a Marketing Strategy according to observed trends and

preferences
Market Strategy
 Executing contracts for data analytics and social media marketing
 campaigns.
Account Management  Work with and manage data analysts, web developers and digital
marketers to help clients enter hitherto unexplored customer space

Achievements:
 Incubated and developed Location Based Services for upcoming retail start up. The idea was to
network local kirana (small and medium retail stores), and aggregate their real-time inventory to
service local customers through a versatile mobile app
 Lead and developed a sports content generation-based app for mobile users, it provided a platform to
our clients to reach their sports fan customers
 Worked as a self-contained unit and managing end to end process of services delivery to the clients

Accenture Services India Pvt. Ltd., NOIDA

as the Global Program Manager,
for the Revenue and Customs sub vertical (Feb’09 to Feb’10)
Responsibilities:
 Rendering business development by coordinating and managing major client accounts from different
regions, operating units and teams under Revenue and Customs sector of the Public Services Industry
 Planning, supporting & managing overall industry accounts, projects implementation and networking
within the operating industry group
 Bid Management as well as initiating and planning new client’s projects
 Undertaking investments & planning, knowledge management, and marketing along with industry
reporting
 Devising annual strategy in different geographic regions for Public Services’ Revenue and Customs in
alliance with Strategy Director and Industry Managing Director (IMD)

Achievements:
 Successfully delivered Point of Views, Mobile Tax Solutions and Integrated Telecom Solution for
Department of Motor Vehicles, New York - USA
 Overall project management responsibility for South Asia with Sales Head based at Singapore;
involved in developing business strategy and monitoring win/loss metrics for Europe, Africa and Latin
America (EALA)
 One of the pioneers involved in providing biometric solutions to Unique Identification Authority of
India for country wide Aadhar cards
 One of three pioneers in developing “End of Customs, a solution for tomorrow’s virtual borders”. A
thought leadership piece and future way for the sector of Revenue and Customs. It was presented and
chaired by the IMD as the chairman of this World’s Customs Conference, Marrakesh (Morocco)
 Organized a seminar in third quarter of the year 2010 for e-Governance at Delhi, attended by Finance
Minister Shri Pranab Mukherjee, top bureaucrats and international public services’ experts
 Learned and developed the skills of Project and Budget management as well as Business
Development

GENPACT, NCR Gurgaon

as Business Manager, Managing Analytics for the largest US Healthcare company
(Mar’08 – Feb’09)
Responsibilities:
 Established & maintained relations with senior management of a US Healthcare client to achieve repeat
business in market research and data analytics
 Assessed the financial metrics according to industry benchmarks and evolve accounts planning strategy
around business development for analytics Centre of Excellence
 Leading and mentoring a team of 24 analysts and consultants for new offerings delivery and accounts
management

Achievements:
 Capably bagged 3 additional contracts from existing clients & increased the pre-existing work by
expanding the teams
 Successfully achieved major deals with a US Healthcare department in Medicaid and Medicare worth
one and half a million US dollars
 Lead a four client project teams with total number of close to 25 FTEs comprising of analysts,
consultants, and managers
 Provided clients with data intelligence for the Federal and State Managed Care in US Healthcare Sector;
and recognizing emerging trends in healthcare administration and claims management
 Acquired training on SAS Enterprise along with developing Data Analysis skills.

RR Donnelley & Sons, Chennai

as Manager-Transformation Strategy (Feb’07 – Mar’08)
Responsibilities:
 Managing the business strategy and widen the clients base in the Consulting Services for the Telecom
portfolio. Supervising the valuation of firms through Synergy Effect and working on different valuation
models
 Conducting trend analysis and long-term strategy audit for clients and setting up of market intelligence
centre on their behalf

Achievements:
 Capably bagged 3 additional contracts from existing clients & increased pre-existing work by expanding
the teams
 Successfully achieved a major deal with a private equity firm specializing in Telecom and assisting it in
valuation for potential M&A targets. (A direct commendation from the CEO of a top five PE fund in
US)
 Efficiently rendered assistance to the clients in winning accounts for M&A deals in the private equity
space
 Picked up financial analysis and forecasting the returns and future cash flows

Capgemini Consulting, Europe & Mumbai

as a Strategy Consultant (Aug’05 – Feb’07)
Responsibilities:
 Managed and delivered insightful presentations for Capgemini clients in the Telecom and
Manufacturing Industry sectors
 Part of the Knowledge Research Services for the support of the Strategic Resource Group, Munich
Germany. The team was responsible for Central Europe, Benelux, and UK & Ireland regions
 Handled accounts for the IBM and SAP alliance in Capgemini and catalysed end to end sales process
for these IT platforms
 Provided consulting and research services to France Telecom, and Vodafone in customer relationship
IT solutions, revenue consolidation, customer satisfaction & public security strategies

Achievements:
 Instrumental in adding UK, Ireland & BENELUX regions to the consulting services mandate and team
responsibilities
 Trained and transitioned in Munich for Consulting Services Group as part of an initiative to launch
similar consulting and research cells in Mumbai, India
 Trained in both primary and secondary research, hypothesis testing and presentation skills for the
consulting industry; at Capgemini University, Le Fontaine, Paris - France

Gerson Lehrman Group, Gurgaon, India

as Senior Analyst (Jun’03 – Sep’05)
Responsibilities:
 Managed Private Equity client accounts and delivered services on investment strategies, portfolio
management and emerging technologies in Telecom, Media and Technology sectors
 Lead and mentored a team of eight analysts for business analytics and language experts that handled
European clients
 Capably conducted expert consultations and organized educational events for client networking
including GLG institute seminars, roundtables, and master classes in Telecom sector for Investment
banking clients

Achievements:
 Helped GLG experts to prepare analytical reports such as GLG News, perform custom surveys, prepared
collaborative and single-author reports, and market studies
 Played a major role in maximizing the number of experts and thereby new clients for European and Asia
Pacific regions.
 Efficiently created internal databases and repositories of expert’s opinion on telecom, media and
technology sectors.
 Developed the art of discovering the right people(experts) who can throw light on immediate queries
of GLG’s clients. Very much akin to finding right candidates for jobs and profiles
 Pre-MBA Organizational Experience
Datanet India Pvt. Ltd., Delhi as Analyst (Mar’98 – Jul’00)
Responsibilities:
 Supporting business development and account management people
 Created and managed industry and economy sectors datasets, factsheets, and reports

References
Manojit Singh
exCEO/Cofounder, Urkall Pvt. Ltd.
Phone: (+91) 981 115 2822
Email: manojit.singh@gmail.com

Dr. Shreyansh Verdhan Jain

Senior Vice President, Healthcare Analytics,
Hinduja Business Services, Bangalore
Phone: (+91) 831 978 6867
Email: drshreyansh@yahoo.com