S O NE SH

K UM A R GAUR SONESH.GAUR@GMAIL.COM
09886283422

Summary

12+ Years of experience as Sr Project Manager / Scrum master and associated with Modicare Enterprises, Delhi and
several projects (Transition and Legacy).
Professionally expertise at Telecom (WLS & WLN), E-Commerce, Learning Management System, Content
Management Systems, Health Care testing.
Certified as ITIL-v3 Foundation Certified - GR750158739SG, Certified as Scrum Fundamental Certified –
586767. Certified as Project Management / Software Testing from TBSL.
Solid management skills, capable of leading & motivating individuals to maximize levels of productivity.
Solid skills of Conflict Management, Resource Management, Scope Management, Schedule Management, Risk
Management and Project Closures.
Customer-centric professional and ability for motivating large workforces for exceeding customer expectations in
delivery of committed services.

Responsibilities

Designated as Sr. Project manager handling the delivery from offshore with headcount of 22 team members.
Manage overall planning, execution and delivery of transitions and other key projects and ensure all client and business
requirements are met on time and within budget
Build relationships with clients and internal stakeholders to effectively manage and deliver quality projects
Proactively identify, manage and document all risks and issues that may negatively impact a project and implement
innovative ways to remove project obstacles
Track and manage end-to-end project lifecycle on MPP and all work requests, changes on JIRA/Confluence etc.
Drive achievement of projects/program success factors.
Keep all the key stakeholders updated by delivering timely project reports and performance dashboards
Conduct knowledge transfer sessions with clients during transitions and ensure that they have clear understanding on the
systems/configurations/processes
Create standard hand-off documents which may include SOPs, escalation matrix, process maps, access management
document, FAQ document etc.
Responsible for the overall software development lifecycle and manage complex projects with significant business
impact
Instill best practices for software development, ensure designs meet requirements, and deliver high-quality work on
schedule
Project management - prioritization, planning of projects and features, stakeholder management and tracking of external
commitments
Ability to discover the true requirements underlying feature requests, translate them into technical solutions, and lead
engineering efforts to meet timelines
Operational Excellence - monitoring & operation of production services
Career management and development of direct reports

EXPERIENCE

 Modicare Enterprises, Delhi Nov 2020 to Till Date

 Telus Inetrnational Digital Solutions, Noida Nov 2017 – Nov 2020
 Microsoft Technologies ( Deputed by MMAD Apps Pvt Ltd), Gurgaon Jun 2016 – Nov 2017
 Happiest Minds Technologies, Bangalore Jul 2013 – May 2016
 Wipro Technologoeis (Deputed by Centaur Infotech), Bangalore Jan 2009 – Jun 2013

Sonesh’s Resume
S O NE SH
K UM A R GAUR SONESH.GAUR@GMAIL.COM
09886283422

MODICARE ENTERPRISES, DELHI N O V 2020 –

PRE S E NT

PROJECT # 1 MODICARE TRANSITIONS PROJECTS NO V 20 -

PRESENT
Project : Implementations Role: Sr. Project Manager
Scope: Modi Enterprises is an Indian business conglomerate based in New Delhi, India. The US $2.8 billion group, consisting
of Godfrey Phillips India, Indofil Industries Ltd., Modicare Limited, has a diversified business portfolio including cigarettes
manufacturing, education, agricultural chemicals, personal care, tea and beverages, entertainment, consumer products, multi-
level marketing, and gourmet restaurants.

Project Planning:
 Defining scope, objective and project plans. Meeting with project team(s) regularly to review project deliverables and
deadlines. Assesses and prepares to address the operational impacts, workflow, training, etc. issues of a project.
 Planning programme / project activities viz., scoping, estimation, tracking, change management.
 Monitoring onshore & offshore delivery management for technical deliverables.
 Understanding clients’ needs, requirements, and expectations and devising solutions accordingly.

Agile Implementation & Transformation :

 Facilitated Sprint Planning, daily scrum, backlog grooming, and Retrospective meetings.
 By implemented Agile Scrum Methodology improved communications between Engineering, Product Management,
and Business and achieve great business value with short turnarounds.
 Utilized Agile Scrum practices to help the team increase their velocity by 63% within the first year of agile adoption.
 Removed team impediments on a daily basis to allow the team to deliver the sprint goals.
 Guide and support in creation and optimizing Product backlog.
 Proactive in sensing risk and work on mitigation plan, track and communicate updates on sprint/release progress to
stakeholders and raise flag in S-O-S (Scrum of scrum).
 Enabled improvement in team delivery, commitments and capacity planning for sprints by identifying & tracking
hidden tasks that increased customer satisfaction.
 Coached, trained global teams, which resulted in early delivery of project and reduced process waste caused by lack
of common understanding.
 Determine team capacity (velocity) from historical data. Create Work Break down structure (user stories) and
corresponding activities (tasks).

Projects Handling :
 App Refresh ( iOS and Android Apps for Consultants)
 Migration Project ( Converstion of Legacy SCM to Fully Automated SCM website).
 Marketing Plans ( Different Reports and Calculations based out for payouts).
 Global Website convertion.
 Handling teams based out of different locations for tracking the projects.

T EL US INE T RNAT IO NAL D I G I TA L S OL UT IO NS , NO IDA N O V 2017 –

PRE S E NT

P R O J E C T # 2 TE L US I N T E R N AT I O N A L S N O V 2017 – N O V
2020
Project : Implementations Role: Project Lead
Scope: TELUS Corporation is a Canadian national telecommunications company that provides a wide range of
telecommunications products and services including internet access, voice, entertainment, healthcare, video and IPTV
television. The company is based in the Vancouver, British Columbia area; it was originally based in Edmonton, Alberta,

Sonesh’s Resume
S O NE SH
K UM A R GAUR SONESH.GAUR@GMAIL.COM
09886283422

before its merger with BCTel in 1999. TELUS' wireless division, TELUS Mobility, offers HSPA+, and LTE-based mobile
phone networks. TELUS is the incumbent local exchange carrier in British Columbia and Alberta.

Project Lead for Work Force Management / Customer and Contact Center
 Handling Sub-Portfolio of Work Force Management with resources spread across multiple location.
 Handling multiple meetings ( Daily Sync, Kickoff meeting, Weekly Dashboard, Monthy meet for project upadtes,
Release level calls, Directros call, Release readiness, New Projects estimations.
 Working on different application Click Schedule, Field Link, Serive and Resource Management, Field Work Data
Store, Work Order Generator, Manual boking System ( Creation of DATAWAN jobs), Dispatch Status tool, PACE
tool.
 Sharing estimations to the onsite partner to get approved from respective PM’s.
 Sending out different reports: Project status report, Regression Reports, Rendezvous Release Reports, Sanity Reports.
 Ensuring all BR’s and FR’s are understood by team by different means. ( Caliber Tool, Project meetings, Query to
BSA’s ).
 Worked on CRM of Telus ( Dekstop One and Smart Dekstop).
 Managed projects related to Enterprise IVR. CTI ( Computer Telephony Interchange) and Notification engine for
Telus.

M I C R O S O F T T E C H N O L O G I E S , G U R G A O N ( MMAD A P P S I N D I A ) JUN 2016 – NO V 2017

Project: Implementation Role: QA Lead

P R O J E C T # 3 SWAYAM – MH RD I N D I A JUN 2016 –

NO V 2017
Scope: SWAYAM is an instrument for self-actualisation providing opportunities for a life-long learning. Here learner can
choose from hundreds of courses, virtually every course that is taught at the university /
college / school level and these shall be offered by best of the teachers in India and elsewhere. If a student is studying in any
college, he/she can transfer the credits earned by taking these courses into
their academic record. If you are, working or not working, in school or out of school, SWAYAM presents a unique
educational opportunity to expand the horizons of knowledge etc.

Responsibilities:
 Worked closely with team to analyse the requirement without impacting the project and product development.
 Worked with product team and also given RFE to make SWAYAM the best product in LMS sector.
 Worked in Sharding concept to increase the performance of the application.
 Worked on different type of searches ( Elastic search, Transactional search, Navigational serach and Informational
search).
 Worked on the payment gateway testing ( Using different card type, Payment gateways).

H A P P I E S T M I N D S T E C H N O L O G I E S P R I VAT E L I M I T E D , B ANG ALO RE JUL 2013 –

MAY 2016
Project: Implementations and support Role: Module Lead

P R O J E C T # 4 DAS HB O ARD – PE ARSO N U.S J U L 13-

MAY16
Scope: The Math XL platform serves over 6 million student enrolments and more than 50,000 instructors each Year. As XL
has been developed, its features have primarily been developed for the needs of an individual instructor in an individual course
or a course coordinator overseeing multiple sections of a course. However, XL has increasingly served disciplines that are
being adopted widely in gateway courses with large numbers of students, making the results from that data very interesting to
several audiences at the school: Instructors, Course Coordinators, Department Heads, Deans, Provosts, etc.

Sonesh’s Resume
S O NE SH
K UM A R GAUR SONESH.GAUR@GMAIL.COM
09886283422

W I P R O T E C H N O L O G I E S P R I VAT E L I M I T E D , B ANG AL O RE JAN 2009 –

JUN 2013
Project: Implementations and support Role : Sr. Test Engineer

P R O J E C T # 5 B R I S K B AY – N Y L E X , AUS T RAL IA JAN11 -

J U N 13
Scope: This is a B2C Application that enables the business owner to monitor, control, maintain and enhance his business
constantly and define new business rules as suits the situation. This application is very flexible in functioning and allows the
business owner to redefine business strategies at the same rate at which the business changes. It offers an opportunity for the
business owner to include new schemes, offers, discounts apart from multiple options and related products to be marketed to
suit the needs of his customers.

PROJECT # 6 ORBITOR – CEREBOS, AUSTRALIA JA N 10-

D E C 10
Scope: This is a web application that provides end to end business integration solution to our clients that enable them to offer
an uninterrupted continuous Business Vertical integration to assist the business users to maintain, monitor and control
everyday business activities. It also empowers our client to maintain an Unbreakable information transfer channel with their
customers thereby providing a positive thrust to their businesses.

PROJECT # 7 @ B I L I T Y – MT N I R A N C E L L JAN09 - D E C 09
Scope: After obtaining the telecommunications services license in 2004, we have started our journey as a dynamic and
innovative company in Iran, aiming at providing worldwide services, while we have been pioneering the provision of our
customers with the fastest and widest data network in the country. The first TD-LTE network and the first 4G / LTE network
in Iran were launched by MTN Irancell to transform the mobile and fixed Internet experience for Iranians. By connecting more
than 45 million people in Iran, we have been providing our customers with a world of new and bold digital services.

E D U C AT I O N A L Q U A L I F I C AT I O N

 B-Tech (Information Technology) from UPTU, Lucknow.

 MBM Tech (Information Technology) from IBMT- Bangalore in 2005-2007.

(Sonesh Kumar Gaur)

Sonesh’s Resume