NINAD SHETTY

BUSINESS AND PROCESS EXCELLENCE

CONTACT PERSONAL PROFILE

12+ years of experience in business strategy consulting,

303/Kshipra Bldg, Jangid digital transformations (RPA, digitalization, journey-
Complex, Mira Road (E) based business process redesign), lean, and global
Thane 401107 capabilities sourcing.
ninadshetty09@gmail.com
Possess extensive knowledge in driving continuous
9820376874 improvements and business transformation for
Telecom clients, across their value chains, helping in
/ninad-shetty-904b81aa
realizing hard cost reductions, as well as enhancing
business outcomes for clients and their customers.
SKILLS
WORK EXPERIENCE
Communication
Problem Solving Tata Consultancy Services - Assistant Manager
Negotiation
MAR 2016 - TILL DATE
Facilitation
Critical Thinking BUISNESS ANALYST LEAD :
Organization Led the process and business excellence initiatives for a
public sector client from the telecommunications
domain in a greenfield setup.
EDUCATION
Ensured that the productivity and gross margin-related
B.Sc.I.T. improvements are achieved quarterly to deliver stellar
EIILM University 2011. profitability from the engagement, for TCS.

HSC Ran strategic initiatives for the client organization that

Abhinav College Of Science resulted in a reduction in operating costs and improved
2007-2008 business outcomes.

SSC Spearheaded the transformational initiatives on the

Holy Cross Convent School ground, providing strategic support and strategic
2005-2006 alignment to the TCS stakeholders involved in the
transformations initiative for the account.

AWARDS
Awarded as the best Six-
Sigma project in ITIS Level.
Awarded as the best
performer in the year 2017.
ACHIEVEMENTS
SixSigma Green Belt certified
Contextual Master certified
NIIT certified
CCNA certified by TCS
TECHINICAL SKILLS
Testing Tools - JIRA, SALESFORCE
and SIT.
MsSQL, MySQL, HTML & CSS
Ms Office
PERSONAL DETAILS
Date of birth - 31-05-1990
Relationship Status - Married
Passport Status - Active
Nationality - Indian
WORK EXPERIENCE
(CONTD.)
Led Lean and Six Sigma-based process optimization
and business transformation initiatives, enabling the
movement of business processes from client premises
to TCS facilities and their subsequent transformation.
Responsibilities included:
Optimized processes, ensuring that customers are
connected faster and without errors; mentored
numerous other process improvement initiatives,
driving Kaizen daily. Helped clients meet their business
commitments while ensuring that TCS meet all the
contractual obligations and delivered additional
business value to create delight.
Led automation initiatives for legacy processes, thereby
increasing throughput, reducing transactional errors,
driving faster service delivery.
Ensured that the TCS in-house quality management
system is deployed effectively. Drove causal and
decision analysis, helped mitigate risks and ensuring
that our clients Experience Certainty!
CHANGE MANAGEMENT LEAD :
User Acceptance Testing
Business Requirement Testing
Maintenance of Impact Analysis
INCIDENT MANAGEMENT LEAD :
end-to-end management of all IT major incidents.
Leveraging technology to issue all communications
and providing key stakeholder management.
Convergys - Senior Technical Support
MAR 2015 - MAR 2016
eClinicalWorks - Software Developer
NOV 2013 - DEC 2014
Ugam Solutions - Programmer
OCT 2012 - NOV 2013
JP Morgan - Technical Associate
JUN 2009 - OCT 2012