+91 8073303531

Debkumar Ghosh debghoshkolkata@gmail.com

Functional Business Analysis Professional Kolkata, West Bengal, India

in Debkumar Ghosh

PROFESSIONAL SUMMARY EDUCATION

 High-caliber Business Analysis Professional with 7 years of experience in PGDB (BFSI) in International
optimizing operational efficiency and leading complex financial projects within Trade Finance 2017
the banking industry.
Manipal University, India
 Proficient in SWIFT standards and protocols, ensuring seamless integration and
compliance in international transactions.
Bachelor of Technology (B.Tech)
 Adept at pioneering the implementation and comprehensive support of core
in Electrical Engineering 2015
banking solutions, ensuring seamless and error-free banking operations.
KIIT University, India
 Deft in guiding seamless transitions during the introduction of new features or
menus, ensuring alignment with business expectations.
 Certified Agile practitioner with a solid understanding of Agile methodologies, SKILLS
enabling effective project management and iterative development. International Trade Finance
 Exhibit dexterity by maintaining a positive attitude, effectively communicating,
actively participating in a team, and demonstrating professionalism, self- Documentation and Reporting
motivation, and reliability. Stakeholder Management

WORK EXPERIENCE Manual testing

Use Case Development
Business Analyst Jan 2020 - Present
User Acceptance Testing
Infosys Limited
 Orchestrated business process decomposition using advanced process mapping Value Stream Mapping
tools, optimizing operational efficiency, resulting in a 20% reduction in process
Business Process Improvement
completion time.
 Pioneered the implementation and comprehensive support of various Finacle Impact and Gap Analysis
modules, ensuring flawless core banking operations.
Business Process Decomposition
 Spearheaded requirements gathering, meticulously crafting BRD/FRD
documents to evaluate feasibility and precisely estimate project efforts, Core Banking Implementation
resulting in 90% accuracy in effort estimation.
Requirements Gathering
 Innovatively formulated and executed use cases, aligning them with client
requirements to yield ingenious solutions.
(BRD/FRD)
 Produced impeccably clear and concise documentation, elevating cross- Agile Methodologies
functional communication standards, reducing miscommunication-related
project delays by 15%. Product Development
 Transformed client requirements into meticulously defined process flows, user MoSCoW Prioritization
stories, and testable requirements with precise acceptance criteria, ensuring
project excellence. Compliance and Regulatory
 Cultivated robust relationships with stakeholders, fostering transparent Standards
communication and seamless collaboration, resulting in 100% on-time project Financial Analysis
delivery.
 Bridged the gap between business and technology by providing essential Leadership and Team
business context to guide technical consultants and solution architects in core Management
banking system development. Open Banking APIs
 Guided seamless transitions during the introduction of new features or menus
in the Finacle Core Banking System, aligning business expectations with system Change Management
delivery. Test Management
 Conducted captivating product demonstrations to the target audience, securing
final sign-off by showcasing alignment with desired business objectives, with a Root Cause Analysis
90% approval rate.
 Collaborated seamlessly with the QA team, actively participating in test case
TECHNICAL SKILLS
creation, review, and management to ensure the resounding success of User
Acceptance Testing (UAT). Productivity: Microsoft Office
 Masterminded the management and resolution of Change Requests (CRs) Suite, SharePoint
arising from UAT, conducting insightful Gap Analysis to pinpoint areas for
enhancement in client business processes. Diagramming: Microsoft Visio
Project Management: Microsoft
International Trade Finance Business Consultant Jan 2018 - Dec 2019 Project, Jira
HDFC Bank Database Management: SQL
 Identified opportunities for promoting and propelled the sales of international
trade finance banking products and services available within the organization. Operating Systems: Unix
 Championed ongoing client relationships by orchestrating coordination with API Testing: Postman
relevant internal departments to implement credit, cash management, and
other product-related facilities, while also swiftly addressing client requests Business Process Modeling: Aris
and collaborating with product specialists. Network Tools: Putty/WinSCP
 Conducted meticulous checks of import/export documents, ensuring accuracy
and compliance with regulations, including bills of operation, such as L/Cs,
Documentary Collections, Clean Collections, Guarantees, and more. LANGUAGE PROFICIENCY
 Enthusiastically engaged in internal training programs, upgrading expertise in
trade finance regulations and product offerings, which amplified the ability to English
provide expert advice to clients.
Bengali
International Trade Finance Business Consultant Oct 2016 - Jan 2018
Hindi
ICICI Bank
 Sourced customer and market feedback on products and competitive Spanish
offerings, enabling the organization to refine its trade finance solutions.
 Collaborated with Relationship Managers in joint client visits to exceed sales
targets, identify new revenue opportunities, and proactively assess client CERTIFICATIONS
needs ahead of competitors.
 Elevated client awareness and satisfaction by conducting regular client calls Infosys Global Agile Certification
from a Trade Finance consulting perspective, ultimately bolstering client
Scrum Fundamentals Certified
relationships, resulting in a 98% client retention rate.
 Guided and mentored a team of junior consultants, imparting knowledge and Infosys Finacle Certified (WMS
training, resulting in their substantial improvement in knowledge and and E-Banking Operations)
performance.
 Conceived and executed a client feedback mechanism, resulting in a 15% IIBA ECBA Certification
improvement in product satisfaction ratings.
Certificate Course in Foreign
ACHIEVEMENTS Exchange (CFE)
Indian Institute of Banking &
- Selected for Onsite assignment in Mexico City based on consistent reliability. Finance (IIBF) and Foreign Exchange
- Successfully developed and delivered Open Banking APIs for the Australian Dealers’ Association of India (FEDAI)
region, ensuring compliance with CDR guidelines, leading to strategic wins for endorsed
Infosys Finacle.
- Received recognition from Infosys Finacle COO for successfully testing and Certified B2 Level English
implementing SWIFT 2021 Standard Changes across Finacle 10x versions for Proficient (CEFR)
150+ global customers.
British Council
- Utilized the MoSCoW prioritization technique to effectively categorize backlog
items into Must-Have, Should-Have, Could-Have, and Won't-Have categories,
optimizing project focus and resource allocation.
- Awarded the Gold Star Award twice by HDFC Bank Group Head and Chief
Human Resources Officer for surpassing New Trade Customer (NTC) targets in
RTFX Go for Gold-NTC contest in FY 2018-19 and FY 2019-20, respectively.