Lee Lensky

732-470-0037 llensky@verizon.net

PROFESSIONAL SUMMARY

Customer-focused solution architect and process-focused problem-solver who successfully implements

transitions to new operating models that drive business goals, processes and technology enhancements.
Deep experience in spearheading solution development with ITIL-driven service design and delivery
teams, developing and leading digital and cultural transformation initiatives to modern technologies.
Expertise in assessing and improving processes and procedures embedded in legacy management
platforms and re-engineering for virtual and automated solutioning. An unbroken track record of success
in collaboratively defining and communicating strategic vision with business partners, managing change,
driving parallel value streams, administering IT budgets and managing vendor activities in a CI/CD agile
IT environment.

SKILLS & CERTIFICATIONS

Masters Certificate - Advanced Project Management - Villanova U.
Masters Certificate - Six Sigma Green & Black Belt - Villanova U.
Certified Scrum Master – Scrum Alliance
Certified Scrum Product Owner – Scrum Alliance
SAFe Scaled Agile Framework for Enterprise Scrum Master
TOGAF 9.2 Enterprise Architecture – Open Group
ITIL4 Foundation Service Management certification
ServiceNow
Lean Six Sigma Black Belt Process
Peer Mentoring
Project Management Professional (PMP) – PMI
PMI-ACP Agile Practitioner – PMI
ITIL4 Foundation and Service Design, Service
Transition and Service Operation
ServiceNow ITSM, ITAM, ITOM, ITBM
Strategic Analysis and Planning
Agile Servant Leadership
DevOps Cloud Infrastructure / Operations
Major Incident Management Leadership
Disaster Recovery & Risk Management

EDUCATION

 Masters Degree - Computer Science & Data Security; Boston University, Boston, MA
 Bachelors Degree; Rutgers University, New Brunswick, NJ

PROFESSONAL EXPERIENCE
Verizon Aug. 2021 – Present
Principal ITSM Process Engineer - Architect
• Integrating asset management (ITAM) process and procedures from legacy asset management
platforms. Preparing procurement, vendor management, operations management and compliance
departments for full implementation of CMDB.
• Overseeing and assessing as-is processes in legacy applications for re-engineering in ServiceNow.
• Creating value streams by designing, implementing and testing new processes and work procedures.
• Developing metrics to drive process improvement and measure value stream delivery.

Businessmaker, LLC Dec. 2018 – Aug. 2021

Executive Vice President
• (Insurance client) - Conducted initiatives for identifying process gaps and improvement opportunities in
CMDB configuration management. Implemented visual process maps to provide clear understanding of
CMDB management and established a permanent working committee to own CMDB management.
• Developed and managed the Root Cause Analysis process.
• (Pharma client) - Performed analyses to identify and specify solutions for ITSM major incident
management, including escalation, communication and integration with emergency communications.
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• (Insurance client) – Implemented Service Catalog and CMDB on ServiceNow platform, bringing
together procurement, asset management and fulfillment departments in IT Asset Management.

PVH Corporation – Bridgewater, NJ April, 2017 – Sept. 2018

Director, IT Service Management Solutions
 Introduced ServiceNow platform and ITIL-based IT asset management with a goal to create value
through automation, Lean process analysis and cost reduction through introduction of a centralized
CMDB leading to discovery of untracked hardware and software assets.
 IT Asset management and CMDB implementation helped avoid over $300,000 in audit penalties in first
six months of operation.
 Designed and implemented Major Incident Management processes and procedures.
 Led the redirection and adoption of continuous improvement initiatives (kaizen) using Lean DevOps
analysis to reduce work in progress and technical debt.

Citibank – Warren, NJ  Oct. 2015 - March 2017

SVP Portfolio Head, Infrastructure as a Service
 Facilitated continuous development and delivery for rapid adoption of private cloud infrastructure.
 Integrated VMware provisioning with ServiceNow Service Catalog and ITAM with 60 minute SLA for
delivery of virtual, container-ready (Kubernetes) instances.
 Migrated over 9,500 applications to cloud resulting in over $2.5 aggregate YOY savings.
 Achieved over $19mm in year-over-year asset cost savings by identifying and decommissioning 2,400
non-strategic or redundant host systems.
 Established quality & compliance, security, product development, service vendor supply chain and
financial (SSAE 16) regulatory processes to support cloud development portfolio.

Novartis Pharmaceuticals Corporation – East Hanover, NJ 

Lead Solution Architect, IT Tools & Processes Feb. 2012- Aug. 2015
 Promoted to implement ITIL, ITSM & ITOM best practices to improve release quality and velocity
supporting research and clinical trials.
 Drove 90-day program for ServiceNow ITSM, ITOM and ITAM transition from BMC Remedy on Demand.
 Gathered business requirements for and suggested extensions of out-of-box CMDB hierarchy to
facilitate consolidation of change, asset and incident/problem management functions.
 Deployed ITSM and ITOM for IT support of oncological pharmaceutical life cycle processes, including
R&D, Testing, Clinical Trials, Marketing Support and Data Analytics.
 Eliminated legacy ITAM point solutions with annual license cost savings of $1.9 million.

Novartis Pharmaceuticals Corporation – East Hanover, NJ 

Director, Development Quality Services Jan. 2011- Jan. 2012
 Hired to assess third party vendor incident and asset management productivity and develop strategy to
raise quality of IT services and tracking of end user computing assets while reducing cost of incident
management by15% through introduction of ITSM and ITAM.
 Implemented productivity metrics for multiple vendors engaged in developing and supporting
enterprise applications. Reduced contractor expense by 27%.
 Re-negotiated vendor contracts to add SLAs for greater productivity, with >$1m in YOY savings.

PREMIERE GLOBAL SERVICES (PGi) - Tinton Falls, NJ  Jun. 2004 – Oct. 2010
IT Operations & Infrastructure Consultant
 Reported directly to the EVP of Global IT Operations and Infrastructure.
 Established and managed the Project Management Office. Mentored project managers and conducted a
PMP training course to certify project managers.
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 Led successful $300m disaster recovery stability & resiliency investment that eliminated single points of
failure, built new hot DR data center and developed and instituted disaster recovery policies and
procedures to maintain “four-nines” of availability for FORTUNE 50 fintech firm customer base.
 Implemented release management quality metrics that led to a 60% decrease in post-release defects
and 50% reduction in unplanned service outages, increasing customer satisfaction by 30%.