A R U N B A B U 20 + years’ of rich, global experience with an impressive track record in

Heading, Leading and Managing Delivery of Application Development

V E N U G O P A L A N p r ogr ams, E2E Te st programs, Driving E2E Transformati on ,
D IRECTOR - IT Automation, DevOPs, GCP Implementation, Digital Tr ansfor mation,
Strategizing & Consulting, Building TCOEs, Pre-Sales Support, Ser vic e
delivery & Operations, Augmenting staff for the account Relationship
Management and a reliable partner for top management for business
gr owth & sustenance.

P R O F E SSI ON AL S U M MAR Y arunbabuvenugopalan

PROGRAM DIRECTOR–SEPT 2015 - PRESENT arunbabu.vr@gmail.com
C OMPANY NAME–SUTHERLAND, INDIA
+91 9791032567
Oversee a team of 30+ IT professionals to successfully manage 10+ major technology
Chennai, India
releases. Per year with projects ranging from $3 Mn to over $10 Mn requiring 10,000+
resource hours.

Lead all aspects of projects, including capacity planning, resource allocation, project
KEY S KIL LS
documentation, client engagement, and change management. Leadership
Program & Global
Enhance project-wide efficiencies by creating 10+ filters and dashboards in JIRA to
D elivery Management
monitor the progress of 400 to 500 bugs and enhancement tickets.
Application
Devised project plans and engagement activities to prepare 10 +business centers for D evelopment & Service
major technology and process changes and new product launches. O perations
Account Planning &
Reduced new account opening errors over 85% - 90% by developing an effective Business Development
manual to explain the approved scenarios for opening account products. Q A, E2E Test & DevOps,

Created and executed over 100+ new or updated procedures to ensure flawless Automation Strategist &
Solutioning Expert
implementation and adoption of new processes.
D igital Transformation
Supported for $2.0- $ 10.0 Mn in revenue by completing 10+ implementation projects & Agile Process
and products. PMO
Coaching & Workshops
Migrated legacy work force management system to state of art product through
effective project management. Point Solutions

Operations, Finance, P&L and Process improvement initiatives C E RTIFIE D S K IL LS

Application upgrade into advanced and latest technology with interactive user PMI PMP
interface. Improved leverage and P&L margin improvement.
WBS, SAFe® - AGILE
Incident reduction by 80% over 8 month’s timeframe through proactive event
CSM – SCRUM MASTER
management and problem management.
AWS SOLUTION
Conversion of legacy systems and automations for potential savings.
D ATA ANALYTICS
Currently handling 15 + customized applications in Customer experience and revenue
ITIL& 6 SIGMA
driven based which aligned with Top managements and multiple stakeholders globally.
Arunbabu Venugopalan
P R O F E SSI ON AL S U M MAR Y KEY DOMAIN
AM / PM / SPM / GL–2004 TO 2015
C OMPANY NAME–TATA CONSULTACNY SERVICES, TCS, INDIA & USA
T EL E COMMUNICATIONS

Peak team size handled across locations (Onshore + Offshore + VICM) 45-50-member
T EL ECOM SERVICES
team globally with 10-15 Mn$ revenue
RET AIL
Extensive hands-on experience in all the key phases such as Planning & Analysis,
Requirements, Design and Solutioning, Development, Testing, deployment, and L OG ISTICS & TRAVEL
Maintenance with a successful record of delivering projects on schedule and budget.
Expertise in project executions, risk identification and mitigation planning, quality W F M & BPM
assurance, release, stakeholder collaboration, continuous engagements and
governance. RPA

Expertise in Account Management to retain client’s business and opportunity growth.

As Heading Cluster operational process of 10 different Telecom business units
&divisions with strong hands on experience in Business Service Contract management,
P&L, Invoice AP/AR process, Budget & Resource planning, Project/Program scorecard T OP C L I E NTS
metrics and Vendor management.
V ERIZON IN C, VDSI
Expertise in business development with potential knowledge in RFI, RFQ, RFP process &
methodologies.Strong and potential knowledge in Business operations and Client XO, METRATECH, VONAGE
relationship management with the key objectives of business cases & value plans and
Business value optimization A T &T , FRONTIER

Gaining strong knowledge in AI, Digital conversions, Data management, Cloud, Mobility, G EN ESYS , AVAYA , CISCO
and build automations
MCA FEE, AMAZON, GO DADDY
Skilled and technical hands on experience in Project delivery of Microsoft Web
Development Projects and Data Warehousing Projects with the skills of MS DOT NET, PL
SQL, BIDW-Informatica, Datastage and Crystal Reports A C C OLADE S
Well-versed experienced in playing the Agile / Scrum Master role for at least Six years OUT STANDING EMPLOYEE
for a software development team that was diligently applying Scrum principles,
practices, and Knowledge of other Agile approaches: XP, Kanban, FDD. Knowledge and RECOGNIZE EXCELLENCE
experienced with widely successful Agile techniques: User Stories, TDD, Continuous
Integration, Continuous Testing, Pairing, Automated Testing. Experienced in applying a ROCK STAR - MANAGEMENT
wide variety of well documented patterns and techniques for filling in the intentional
gaps left in the Scrum approach (example: numerous Burndown techniques, numerous B ES T PROJECT
Retrospective formats, handling defects, etc.)
100% COMMITMENT

C A RE E R T I M E LI NE L DP – KEY MEMBER

W IN NING BEHAVIOR

L EA DERSHIP EXCELLENCE

PA N ELIST

E DU C A TION

BTECH (Engineering)
1994-1998

Profile of Arunbabu Venugoplan

 Work Experience & Key Responsibilities – SUTHERLAND – DIRECTOR

o Head for Project in Enterprise Group Systems and In-House Applications across USA, Nor th
America, APAC and Philippines.
DURATION – 2018 – 2022
o High automation orientation and successful demonstration of margin improvement.
o Extensive experience in IT Service Delivery Management handling 30+ applications, 20+ ROLE – LEADERSHIP MANAGEMENT,

servers and 100+ infra specifications. PROGRAM DIRECTOR

o Identifying automation opportunities by working closely with technical and functional PORTFOLIO – ENTERPRISE SYSTEMS
teams. JIRA, SMARTSHEET- TOOLS &
o Proactive proposals by identifying improvement initiatives for customers and building viable
TECHNIQUES
propositions with right pricing methodologies.
DIGITAL - PHYTON / ML
o Articulate business benefits to customers and building business cases.
o Delivery ownership of Programs and build portfolio. WEB - .NET , ANGULAR, SQL
o Pre-sales support, solutions, and scoping for IT projects. MOBILITY, NLTK/NLP, Pyhton, AI,
o Business Development management activities and Client relationship management. BOTs
o Project accounting and reporting –project budget and result, planning and sign off. KEY PROJECTS
o Guiding the team and organization on best practices and values to delight customers.
TACHYON ,SQMS CE ,MINIBOTS
o Guiding the team on self-organizing to fill in the intentional gaps left in the project
frameworks. QUIZTICS,ICUBE, GAMEON

o Assessing the project Maturity of the team and organization and coaching the team to PROJECT LOCATION - GLOBAL
higher levels of maturity, at a pace that is sustainable and comfortable for the team and
organization.
o Facilitating getting the work done without coercion, assigning, or dictating the work.
o Facilitating discussion, decision making, and conflict resolution.
o Assisting with internal and external communication, improving transparency, and radiating
information
o Providing all support to the team using a leadership standard whenever possible, and
leading by example

Work Experiences & Key Responsibilities – SUTHERLAND – SENIOR MANAGER

o E2E Delivery Ownership from project budgeting/costing, planning, implementation,

monitoring, risk management/mitigation, quality assurance, deployments, Go-live and DURATION – 2015 – 2018
Maintenance.
ROLE – PORTFLIO MANAGER
o Handle customer escalations through rational and matured approach.
PORTFOLIO –IT ENTERPRISE
o Supporting and coordinate with the Product Owner, especially with respec t to gr ooming
and maintaining the product backlog. SYSTEMS
o Planning, Budgeting and Project accounting for portfolio, End-to-end coordination and for CLIENTS – NICE, AVAYA, GENESYS,
the better management of client IT projects. CISCO, AT&T INTUIT
o Completed the rollout of corporate applications to the Premises ahead of time through WEB - .NET , ANGULAR, SQL
automations and received top management appreciations.
TOP PROJECTS
o Managed SLA metrics of each application and maintained successful track of records in
change management and incident management processes. NICE IEX ,IROZ TA ,CMS ,EMPIRIX

o Define the responsibilities and work assignment to the team members. Also, mentor them PROJECT LOCATION
and provide strategic guidance for the project execution and Prepare project release USA, PHL, INDIA
milestones.
o Monitoring the progress of work by conducting status meeting, conference calls with client,
onsite and offshore team on weekly basis. Prepare meeting agenda and status report.
Reviewing project status with Management and Client. Identify the risks at earlier stage and
mitigate it. Follow the processes for Issue management, Change management and Q uality
management.

Profile of Arunbabu Venugoplan

 Work Experience &Key Responsibilities – TCS Tata Consultancy Services –
CONSULTANT

o Managed and delivered large scale System Consolidation Programs over a period of 3 Year s
in Telecom Consumer and Mass Business and in Telecom Network Corporate Functions. DURATION –2012 TO 2015
o Managed an average of 3 projects at a time including contracts and deliverables.
ROLE – AM / DM / GL / PMO
o Worked in Pre-Sales activities, RFx- Built and deliver technical response to proposals,
PORTFOLIO – NACSP TELECOM
Estimations, Negotiated and closed project’s statement of work.
o Worked with customers on new developments, enhancements, new contracts, pricing. TOP CLIENTS
Address customer queries promptly and professionally. o AT&T
o Successfully managed and delivered Social Media Analytics Reporting, Microsoft Web o VERIZON
Development Projects and Data Warehousing Projects. o METRATECH
o Establish service delivery processes and procedures. Ensured delivery certainty by
o XO
implementing best practices from another successful program.
o VONAGE
o Assist in developing project plans, design, project budget, and schedule, calculate risks,
milestone executions. Monitor project progress and controls project requirements, sc ope, PROJECT LOCATION –USA, MEXICO,
and change management. INDIA
o Maintain deliverable performance metrics, outage resolutions and update stakeholders
o Review Project Metrics/SLAs and their achievement and take corrective action.
o Ensure high customer satisfaction index. Track customer complaints and escalations to
closure. Timely billing in line with payment milestones.
o Determine resource requirements and maintain resource workload plan and timelines.
o Manage, coordinate, guide and motivate the team to produce results. Responsible for
performance appraisals, career path guidance, training, and conflict resolution within the
team.
o Organize project status meetings, review project reports and resolve issues timely.
o Improve project profitability by reducing buffers, planning rotation, grade mix, impr oving
utilization and project location.
o Based out of Chennai and managed teams globally distributed in India, USA.

Work Experience &Key Responsibilities – TCS– ASSOCIATE CONSULTANT

o Successfully delivered projects Active Enterprise Data Warehouse (AEDW), National Tables
(NT) through 40-45-member team staffed in multiple facilities DURATION – 2009 TO 2011
o Successfully maintained Service Management Applications in Consumer Mass Business such ROLE – SPM / PM
as Retail IT DCS Packaging and VBILL CM through a 20 member team PORTFOLIO – NACSP TELECOM
o Successfully managed and delivered Data Warehouse projects in this tenure through a team
CLIENTS – VERIZON, XO, METRATECH
spread in multiple facilities.
MS TECH, PL SQL, EDW
o Planned, estimated, and managed the end-to-end delivery of projects
o Responsible for the design, development, and implementation and ongoing support of KEY PROJECTS
large-scale Data Factory and data integration application components using Infor matic a, o FTTP
Oracle, UNIX o RETAIL IT
o Developed Informatica Mappings and Reusable Transformations to facilitate timely Loading o AEDW
of Data Analysis of functional, technical requirements and mapping documents for problem
o MDR
resolution.
PROJECT LOCATION
o Analysis of data flow, repository, databases, and servers for problem resolution.
o Maintained system documentation for technical designs, mapping, production, and USA,INDIA
administration.
o Prepared ETL design patterns, test plans and test cases for existing ETL applications and
software systems.
o Analyzed current ETL data requirements, architecture, and related workflows
o Assisted in improving performance by making necessary changes in configuration of
Informatica applications.
Profile of Arunbabu Venugoplan
o Worked as Onsite lead.
o Design and development of highly efficient and high performance ETL mappings and
workflows by using Informatica Powercenter 8.1/8.5 , Microsoft Visio, IBM DB2, Unix
Scripting, Oracle 9i, PL/SQL.
o Web Framework - ASP.NET,
o Optimize the mappings and workflows. Data cleansing and data analysis.
o Provided technical support for implementation of Informatica and ETL architectural
structures, applications, performance tuning and data conversion of ETL processes.
o Provide release and production support.
o Status reporting and meeting with clients.
o Task assignment for onsite and offshore teams.
o Offshore and Onshore operations.

Work Experience - TCS Tata Consultancy Services - ASSISTANT CONSULTANT

o Understand the scope of application, schema, and data model and define relationship
within and between the groups of data.
o Interact with the business users to better understand the requirements and document their DURATION – 2007 TO 2009
expectations.
ROLE – PL, TM, ARCHITECT
o Prepare technical specification for the development of Extraction, Transformation and
PORTFOLIO – NACSP TELECOM
Loading (ETL) jobs to load data into various tables in data marts with the tools and
technologies such as IBM Websphere Datastage 8.0, Microsoft Visio, IBM DB2, Unix CLIENTS – VERIZON, VDSI

Scripting, Oracle 9i, PL/SQL. PROJECT LOCATION – USA, MEXICO,

o Review ETL architecture and recommend changes as per standards. INDIA
o Design mappings between sources to operational staging targets using star schema, TECH – INFORMATICA, DATASTAGE,
implement logic to slowly changing dimensions.
EDW, BI
o Design job template that provides the environmental parameters for the subsequent use in
WEB – ASP.NET, ORACLE 9i
the projects.
o Implement Debugging Methodologies and Define release and deployment methodologies KEY PROJECTSMASTER DATA
and strategies. MANAGEMENT –MDMFTTP,MDR –
o Involved in business requirement analysis and prepared functional requirement document ONSITE, USA, TX
o Involved in the ETL technical design discussions and prepared ETL high level technical WORK LOCATION USA , INDIA
design document.
o Involved in the analysis of source to target mapping provided by data analysts.
o Involved in ETL low level design and prepared design document for each of the target table
o Extracted data from excel files ,high volume of data sets from data files, Oracle using
Informatica ETL mappings/SQL PLSQL scripts and loaded to PRESTG area.
o Created complex Informatica mappings using Unconnected Lookup, joiner, Rank, S our ce
Qualifier, Sorter, Aggregator, dynamic Lookup and Router transformations to extract,
transform and loaded data to ODS.
o Created re-usable transformations/mapplets and used across various mappings.
o Created completed informatica mappings to load dimensions and facts to EDW area
o Wrote complex PLSQL scripts /functions/procedures/packages.
o Experience in the execution of SQL scripts through informatica external procedure
transformation using UNIX shell script.
o Developed Informatica workflows/worklets/sessions associated with the mappings using
Workflow Manager.
o Created integrated workflow per subject area keeping the dependency with in the subjec t
area.

Profile of Arunbabu Venugoplan

 Work Experience - TCS Tata Consultancy Services –IT ANALYST

o VB.NET, ASP.NET for GUI development and Informatica Power Center for (ETL) extr ac tion,
transformation and loading data from heterogeneous source systems into target database DURATION – 2005 TO 2006
ROLE – SENIOR ETL
by using Informatica Power Center 7.1.3, Unix Shell Script, PL/SQL.
PORTFOLIO – NACSP TELECOM
o Created mappings using Designer and extracted data from various sour ces, tr ansformed
CLIENTS – VERIZON COMM
data according to the requirement.
PROJECT LOCATION – USA, MEXICO,
o Involved in extracting the data from the Flat Files and Relational databases into staging INDIA
area. TECH – INFORMATICA, DATASTAGE,
o Mappings, Sessions, Workflows from Development to Test and then to UAT environment. EDW, BI
o Developed the Informatica Mappings by usage of Aggregator, SQL overrides usage in WEB – ASP.NET, ORACLE 9i

Lookups, source filter usage in Source qualifiers, and data flow management into multiple KEY PROJECTS - VPF, FTTP

targets using Router.

o Created Sessions and extracted data from various sources, transformed data according to
the requirement and loading into data warehouse.
o Used various transformations like Filter, Expression, Sequence Generator, Update Strategy,
Joiner, Router and Aggregator to create robust mappings in the Informatica Power Center
Designer.
o Imported various heterogeneous files using Informatica Power Center 8.x Source Analyzer.
o Developed several reusable transformations and mapplets that were used in other
mappings.

Work Experience - TCS Tata Consultancy Services – ANALYST

o Technology - ASP.NET with VB.NET, SQL Server 2000, Crystal Reports 10.0, SQL Analysis DURATION – DEC 2004 TO APRIL
Services, DTS, OLAP. 2005

o Key responsibilities include development and unit testing of 1200 reports in Crystal Reports, ROLE – BA, LEAD

development of database queries, Crystal Report server administration, OLAP cube PORTFOLIO – NACSP TELECOM
CLIENTS – VERIZON COMM
development, ASP.NET web page design, development, and implementation.
PROJECT LOCATION – USA, IND
o The IT Asset Management system is Web-based, easy-to-use, application for Verizon (USA)
TECH – BI, CRYSTAL REPORTS
to keep track of its Asset movements online. The goal of ITAMS program is to Define, P lan,
WEB – ASP.NET, ORACLE 9i
Design, Develop, Customize, and Test and Implement an integrated IT Asset Management
KEY PROJECTS
System for Verizon which uses CA Argis as the centralized repository. As part of this ITAMS • VERIZON ITAMS
program, TCS developed a Pilot Project to provide Verizon with a base to firm up the • NT TABLES
requirements for the full implementation in 2005.
o Interacting with onsite and client, Development and Unit Testing Reports in Crystal Reports,
Development of DB Queries, Crystal reporting server administrator, OLAP Cube
development and Testing, Web Page Designing and implementation.

Profile of Arunbabu Venugoplan

 Work Experience –Senior Software Engineer

o Project Development and Reporting Services ~ ASP.NET, SQL Server, XML, Crystal Reports
8.5
o Develop new web pages using classic ASP for digital document upload COMPANY – VALIANT INFO MGMT
o Develop batch program using Unix Shell scripts and Oracle PL-SQL procedures to poll data (YOUTH SOFT, CHENNAI

from database DURATION – JUNE 2001 TO DEC

o Creating applications and collaborating with front end developers 2004

ROLE – TEAM LEADER
o Designing & Building application layers
CLIENTS – PMS SHIPPING, HK
o Responsible for doing n-Unit testing for individual code components.
PROJECT LOCATION – HK, IND
o Handled client/server-side scripts for validations and authorizations.
TECH – BI, CRYSTAL REPORTS
o Done Server-side validations using Data Annotation. WEB – ASP.NET, ORACLE 9i
o Played an active role in all stages - requirement gathering, design, development, testing, KEY PROJECTS
debugging. • PMS
o Used ADO.NET objects such as Data Adapter, Data Reader and Dataset for reading/updating • CMS, SPC

records in the database.

o Develop MS SQL server applications like views, triggers and stored procedures. Perfor med
SQL Server data processes functionalities.
o Data Design and Development on Microsoft SQL Server 2000, T-SQL, Performance Tuning,
Troubleshooting, SSIS/DTS Package Configuration, SSRS, SSAS and Data-warehousing.
o T-SQL in constructing Triggers, Tables, implementing stored Procedures, Functions, Views,
User Profiles, Data Dictionaries and Data Integrity.
COMPANY – COMDYN INDIA LTD,
o create and manage various database objects like tables, views
CHENNAI
o ETL, data profiling, data quality and clean ups for SSIS packages
DURATION – MARCH 2000 TOMAY
o Performance Tuning and Query Optimization
2001
ROLE –TRAINEE, DEVELOPER

Work Experience– Trainee & Developer CLIENTS – INTERNAL

PROJECT LOCATION – IND
o Project Training and Development ~ ASP, Visual Basic, SQL Server 2000, COM, XML, P L SQ L TECH – VB, ASP, SQL SERVER
and Crystal Reports 8.5. WEB – ASP, HTML, JSP

o Develop VB, ASP and Microsoft Dot Net based web applications. TRAINING

o Develop system architecture, design and code in accordance with the clients' requirements. • 6 MONTHS ECOMMERCE
TRAINING PROGRAM IN
o Analyze and evaluate user needs and develop software solutions.
RADIANT TECH
o Write supporting documents for projects developed and tested.
o Design and develop web user interfaces with back-end databases.
o Learning cycle of Programing

Profile of Arunbabu Venugoplan