BERENDER SINGH

Project Manager

Technology and business visionary professional with an unmatched track record in directing prestigious projects &
programs of large magnitude, providing assistance in building technology set-ups, identifying technology trends, defining
processes, controlling risk, collaborating across departments and optimizing resources in multi-location environment for
driving IT strategy, business excellence and enhanced customer experience; targeting to express potential in leadership
roles in Program Management, Digitization & Process Transitions, Service Delivery Excellence & Client Relationship
Management with an esteemed organization

maviarena@gmail.com +91- 9463366339

Profile Summary
Core Competencies
Program/Project Management &
Delivery Excellence
Project Roadmaps, Policies, Processes,
Procedures & Frameworks
Client Engagement & Relationship
Management
Enterprising leader with an analytical bent of mind offering a proven history of success by supervising, planning &
managing multifaceted projects, complex dependencies & multi-million dollar budgets ranging from Euro 400,000
to Euro 2 million; chronicled success with 13 years of extensive experience in Program Management, Business
Transformation and Client Engagement across Aviation & Telecom Industry
Insightful expertise in Program Management with skills in directing all phases encompassing planning, defining scope,
setting timelines, monitoring, inter-discipline coordination, resource planning & documentation, budgeting, vendor
management & execution; implemented project plans within preset budgets & deadlines, formulated operating
budgets to ensure optimum utilization of available funds towards the accomplishment of overall objectives and
ensure client relationship management

Direction, Vision, Oversight &
Leadership
Project Benchmarking
Agile Methodology
GDPR Compliances & Audits
Risk Assessment & Mitigation
Change Management, Continuous
Process Improvement, Transitions &
Transformations
Notable success & deep insight of customer experience & retention; showcased excellence in ensuring client
delivery by identifying & addressing emerging issues, securing deployment of adequate resources, devising program
plans, risks, dependencies, issues & escalation matrices to ensure scope, quality & schedule commitments are met
and user-acceptance is achieved
Extensive intelligence in ITIL & ITSM foundation framework which includes Service, Problem, Escalation, Change,
Transition, Project Management with proficiency in managing issues that could impact end-to-end delivery
operations and providing leadership/direction
Leveraged capabilities in acting as Engagement Leader with impressive success in implementing strategic solutions
and driving transformations that reflects year-on-year success in Complex & Innovative technology
implementations; effectiveness in defining service standards & guidelines, governance structure, best practices for
project delivery that serves as benchmark for excellent service delivery
Proven excellence of working in leadership roles in delivering value to global businesses with an insightful
knowledge & exposure in exercising thought leadership, driving innovation, digital & business transformation,
technology integration, enterprise mobility, building global teams regarding & enhancing revenue

IPC (Incident, Problem and Change)/
SLA & KPI Management
Cost, Budget & Resource Optimization
An ambassador of change, innovating profitable solutions for complex business problems for improvising
reporting, productivity, quality & audit processes; proficient in transforming processes and enabling
innovations in service delivery; success in establishing digital practice including capacity planning, knowledge
transfer, technology roadmap and delivery

Team Management & Leadership
Cross-Functional Coordination/
Stakeholder Management
Analytical, dedicated & versatile people manager, enthusiastically meeting deadlines with innate skills in
recruiting, leading, training & monitoring high performing multi-cultural teams entailing nearly 40 members that
excel in delivering business value with high morale & low attrition

Career Timeline
 May’13 to Nov’13 May'15 to
Present
Spice Digital Pvt. Ltd. Elita IT Solutions
Nagarro
Kennovations
Software Pvt. Ltd.
Dec’09 to May’13 Nov’13 to May'15

Certifications
ITIL PMI-ACP(under progress) Lean Six Sigma Yellow, Green, Black &
AMADEUS Leading Safe 5.1 Master Black Belt(under progress)
CSM

Technical Skills
Operating Systems: RHEL 4/5/6/7/8, Centos 6.2, Fedora 22/23/24/25/26
Languages: C, C++
Cloud: GCP, AWS, Azure
Database: MySQL, Oracle
Scripting: Shell Scripting (Bash), Python
Concepts: Data Structures, System Design
Code Management Tools: Git, Svn, github
Protocols: Soap, Stomp, Telex
ITSM Tools: JIRA, Confluence, Sharepoint, Excel, Teams, HP ALM, SCOUT
Virtualization Tools: Docker

Work Experience
May'15 to Present: Nagarro as Project Manager/ Agile Delivery Lead/ Scrum Master

Nov’13 to May'15: Elita IT Solutions, Panchkula as System Analyst

May’13 to Nov’13: Kennovations Software Pvt. Ltd., Pune as System Analyst

Dec’09 to May’13: Spice Digital Pvt. Ltd., Mohali as Software Engineer

Roles Across The Career

Directing & undertaking large-scale, complex programs with a focus on technology transformation; verifying project/program progress & outstanding issues
and ensuring the quality & timeliness of deliverables; defining standard practices and preparing weekly & monthly progress analysis using earned value
method, various reports, review change, variation order & contractor’s claims and billing
Coordinating for project KPIs to determine accurate status of the project, making tactical decisions to allocate resources and assigning staff
requirements to maintain project on target and ensure complete adherence to SLAs
Fostering positive relationships with the customers by acting as a primary point of contact for following:
o Assisting the clients to implement services & plan projects effectively
o Ensuring that the preset contract terms & conditions are met, managing invoices & bills for assigned customers
o Identifying upselling & cross-selling opportunities, addressing customer queries & issues within TAT and generating new business
Managing resource planning, SOW, technical direction, effort estimation, tracking, risk management & mentoring
Conducting security audits & data protection audits pertaining to GDPR compliances
Driving the entire gamut of operations pertaining to vendor/partner strategy & implementing a framework to influence & ensure vendor/partner
satisfaction
Directing end-to-end delivery of the program, meeting internal and external objectives pertaining to:
o Estimation, Risk, Scope, Time, Resource, Quality, Change Management, contract variations and additional services
o Value-adds, continuous process and productivity improvement and expectation management of team
Working on strategic implementation while ensuring cost optimization, productivity enhancement through technology; focusing on revenue enhancement by
utilizing customer application
Leading innovation through various technologies thus generating greater client value
Collaborating with the senior management in defining IT strategies for effectively implementing multiple large scale projects in compliance to project delivery
schedules and other SLA parameters
Managing stakeholders such as CIO, CTO, CFO, CHRO, Business Head and Product Manager with great presentation & influence skills for both IT & Business
 Designing and delivering effective corporate, information Technology & business continuity programs mapped to compliance standards
Enhancing client satisfaction through timely roll-out of critical initiatives, maintaining updated process documentation; working on enhancing program management
capability in the organization
Delivering collaborative cross-functional business management, people management, solution selling and consulting-led engagements; managing large business
initiatives and virtual teams to enhance organizational effectiveness

Education
PG in Machine Learning and Artificial Intelligence from Texas University in 2020
B.Tech. (Information Technology) from Punjab Technical University, Banur in 2010

Personal Details
Date of Birth: 26th November 1986 Address: Patiala- 140401, Punjab Languages Known: English, Hindi, and Punjabi

Annexure
Project Name: Lufthansa Managed Services Client: Lufthansa Systems
Designation: Agile Project Manager/ Scrum Master
Product Category: Aviation
Team Size: 25

Project Name: ELAL Group Booking Client: Israel Airlines

Designation: Project Coordinator
Product Category: Aviation
Team Size: 5

Project Name: LH Group Booking Client: Lufthansa

Designation: Project Coordinator
Product Category: Aviation
Team Size: 3

Project Name: Swiss World Cargo Client: Swiss Cargo

Designation: Project Manager
Product Category: Aviation
Team Size: 3

Project Name: Lufthansa Tango Application Client: Lufthansa

Designation: Associate Lead/Consultant
Programming Language: C/C++; JMS: Tibco JMS, Apache ActiveMQ; Scripting: Python; Third-Party Libraries: Boost; Database: Oracle 11g; Code
Management Tools: Git, Bitbucket; Parser: Xerces-c, Lex and Yacc; Protocols: Soap, Stomp, Telex; Platform: Linux (RHEL); Virtualization Tool: Docker;
Project Tracing Tool: Jira
Product Category: Aviation

Project Name: Vodafone Bonus Cards (*444#) Client: Vodafone

Designation: Software Engineer
Programming Language: C/C++; Concepts: Socket Programming, Multithreading, IPC Mechanism; POSIX: POSIX queues, POSIX threads, POSIX
semaphores; Scripting: Shell Scripting; Third-Party Libraries: Boost; Database: MySQL; Code Management Tools: SVN; Protocols: GSoap; Platform:
Linux(RHEL)
Product Category: Telecom (USSD)

Title: Vodafone Low Balance Services (*131#/*132#/*133#/*130#)

Designation: Software Engineer Client: Vodafone
Programming Language: C/C++, socket programming, multithreading, IPC mechanism; POSIX: POSIX queues, POSIX threads, POSIX semaphores;
Scripting: Shell Scripting; Third-Party Libraries: Boost; Database: MySQL; Code Management Tools: SVN; Protocols: GSoap; Platform: Linux
Product Category: Telecom (USSD)

Project Name: Vodafone Prepaid Customer Care (*111#) Client: Vodafone

Designation: Software Engineer
Programming Language: C/C++, socket programming, multithreading, IPC mechanism; POSIX: POSIX queues, POSIX threads, POSIX semaphores;
Scripting: Shell Scripting; Third-Party Libraries: Boost; Database: MySQL; Code Management Tools: SVN; Protocols: GSoap; Platform: Linux
Product Category: Telecom (USSD)

Project Name: Vodafone MyOffers (*121#) and MyPlan Client: Vodafone

Designation: Software Engineer
Programming Language: C/C++; POSIX: POSIX queues, POSIX threads, POSIX semaphores; Scripting: Shell Scripting; Third-Party Libraries: Boost;
Database: MySQL; Code Management Tools: SVN; Protocols: GSoap; Platform: Linux
Product Category: Telecom (USSD)

Project Name: Alert Mechanism and Sync Management

Client: Spice Digital
Designation: Software Engineer
Programming Language: Bash; Platform: Linux; Product Category: Shell Scripting

Project Name: MTNL 3G Video Services and Nepal Video/Voice Chat implemented at Spice Digital
Designation: Software Engineer
Programming Language: C/C++; Concepts: socket programming, multithreading, IPC mechanism; POSIX: POSIX queues, POSIX threads, POSIX
semaphores; Scripting: Shell Scripting; Database: Microsoft SQL Server; Protocols: SOAP; Platform: Linux
Product Category: Telecom

Project Name: KayPentax endoscopy. USA implemented at Kennovations Software’s Pvt. Ltd.
Designation: Software Engineer Client: KayPentax, USA

Programming Language: C++; Third-Party Library: OpenCV; Platform: Windows

Product Category: Windows Application

Project Name: Baggage Scanner Organization: Kennovations Software’s Pvt. Ltd.

Designation: Software Engineer
Client: Krystal Vision
Programming Language: C++; Third-Party Library: OpenCV; Platform: Windows
Product Category: Windows Application

Project Name: Bulk Push Organization: Elita IT Solutions Pvt. Ltd.

Designation: System Analyst Client: Videocon Telecom Ltd.
Programming Language: C++; Concepts: socket programming, multi-threading; Database: MySQL; Code Management Tools: SVN; Scripting: Shell
Scripting; Third-Party Libraries: Boost; Platform: Linux
Product Category: Telecom (USSD)