Diego R.

Premiano do Nascimento
Porto, Portugal

Tel. 915806938

diego.premiano@hotmail.com

LinkedIn URL

Brazilian, 39 years old, Married

Business Manager Profile

Strong Interpersonal Skills - Collaborative - Assertive

Team Training & Leadership

Quality & Performance Assurance

Results Oriented

Management of Relationships with Stakeholders

Risk Management

Coordination with Empathy

Processes Improvement
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Customer Expectations Management

Cross-team Collaboration

As an IT Professional with a proven track record of success, I excel in guiding global IT infrastructure engineer-
ing and QA projects as a subject matter expert, engineer, and consultant. I possess a unique talent for building
strong partnerships within cross-functional teams and effectively liaising with stakeholders. My organizational
and communication skills, keen attention to detail, and exceptional multitasking abilities enable me to consis -
tently deliver outstanding results.

I am proud to hold PSM I, ITIL, COBIT and other Management certifications and specializations. I have a proven
ability to systematically improve processes, reduce costs, and increase overall productivity.

With over thirteen years of experience in development complex projects industry, and performance engineering,
I am a results-oriented professional with a relentless focus on collaboration. I have a track record of ensuring the
highest quality product delivery through effective planning, efficient task coordination, team member inspiration,
and sound decision-making skills. My innovative leadership, genuine empathy and dedication have consistently
earned recognition in my field.

My profile showcases a blend of technical expertise and strong leadership skills. I am confident that my qualifica-
tions position me as an outstanding candidate for Management or Leadership roles, and I'm eager to contribute
to your organization's success.
Professional Experience
Crossjoin, Lisboa, Portugal Jun of 2023 until now
Technical Services Manager
• Service Optimization: Oversee the seamless delivery, implementation, and validation of recommendations
and initiatives to resolve major client incidents, ensuring adherence to service agreements;
• Project Coordination: Efficiently facilitate project delivery by fostering communication and collaboration
among customer and operational teams, ensuring successful project outcomes;
• Risk Management & Client Engagement: Proactively identify operational risks, implement effective mitigation
measures, and serve as the primary liaison between clients and the Competence Centre. Responsible for con-
ducting requirements gathering to drive meaningful work and value creation.

DEUS, Porto, Portugal Sep of 2022 to Dec of 2022

Technical Business Analyst
· Coordinated cross-functional collaboration for seamless project delivery between technical teams and
stakeholders;
· Led the creation of engaging screencasts and documentation for complex Data Mesh solutions,
facilitating knowledge transfer;
· Successfully managed internal resources to ensure timely project completion;
· Proactively addressed risks and dependencies, maintaining project progress;
· Effectively communicated project status and milestones to senior management and stakeholders.

EVRYTHNG, London, A Digimarc Company Feb of 2022 to Aug of 2022

Senior QA Engineer
Contributed to achieving high standards in the following areas through effective streamlined processes, en-
hanced quality assurance practices, and improved overall system reliability:
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· Efficiency: Played a key role in defining the mobile test strategy, and optimizing processes to enhance
efficiency levels;
· Quality: Implemented automated end-to-end (E2E) tests to ensure the highest standards of software
quality;
· Reliability: Developed and executed test scripts for performance evaluation of API services, ensuring the
reliability and scalability of systems.

AUBAY (Natixis) Porto, Portugal Jan of 2021 to Jan of 2022

Information System Consultant Specialist
· Quality Assurance Leadership: Implemented robust quality assurance processes, including comprehen-
sive functional testing, to ensure the high quality and reliability of the software product;
· Scrum Master and Agile Facilitation: Acted as a Scrum Master, facilitating Agile ceremonies and foster-
ing collaboration, communication, and alignment within the team. Successfully guided the team towards
achieving project milestones and delivering value-driven results;
· Technical Evaluation: Conducted thorough technical evaluations of quality assurance candidates at vari-
ous levels, ensuring the selection of highly skilled professionals to strengthen the team and optimize
project outcomes.

FARFETCH Porto, Portugal November of 2017 to November of 2020

Infrastructure Performance Engineer

Specially recruited to assess and test service performance for IT Infrastructure as a go-to expert in process de-
sign and improvements. Guide all aspects of performance testing, including toggles and releases, back office
APIs/Services/Micro-services testing, benchmark report analysis creation, and development of automated tools.
Create dashboards and KPI monitoring tools for production and test environments, configure applications and In-
frastructure/APIs, and support SRE tickets/production incident problem-solving.
 • Conceptualised and implemented process improvements through the addition of performance pipeline
testing, increasing productivity;
• Management of parallel projects, all delivered on schedule and within the budget.

Consultant São Paulo - SP 2016 to 2017

Subject matter expert regarding performance testing projects as a key consultant for multiple companies across
Sao Paulo, Brazil.

PERFORMANCE TESTING CONSULTANT, Via Varejo SA (5/2017 to 8/2017)

• Project Management: Employed sound project management practices to ensure the seamless execution
of performance testing activities and the implementation of process improvement recommendations;
• Stakeholder Engagement: Collaborated closely with stakeholders, including development teams, system
administrators, and management, to understand requirements, communicate findings, and align perfor-
mance goals with overall project objectives;
• Continuous Improvement: Championed a culture of continuous improvement by providing actionable rec-
ommendations to optimize processes, enhance efficiency, and drive better performance outcomes.

PERFORMANCE SPECIALIST CONSULTANT, Grupo HDI (2/2017 to 3/2017)

Successfully executed project within schedule and budget constraints, taking charge of capacity planning for IT
infrastructure throughput. Engaged with stakeholders, oversaw performance testing for cloud load using monitor-
ing tools, led load scripting, supervised test execution, and conducted in-depth results analysis.

EXPERT ADVISOR, PERFORMANCE TESTING, MZP TESTES DE SOFTWARE (10/2016 to 1/2017)

Coordinated with stakeholders regarding performance testing results and recommended process improvements
regarding IT infrastructure.
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• Spearheaded all projects from start to end, ensuring completion with timely and budgetary constraints;
• Maintained operations, achieved set goals, and boosted throughput on IT infrastructure through capacity
planning;
• Met all requirements of projects by organizing meetings with stakeholders for alignment of deadlines.

ICE CARTÕES ESPECIAIS LTDA | GEOFUSION GEOMARKETING SOLUTIONS São Paulo - SP 2015 to
2016 - Senior QA Analyst

Applied waterfall-model V software lifecycle process to conduct quality tests. Devised and executed system
manuals and performed functional tests to streamline software quality assurance processes. Planned and ad-
ministered defects, functional documentation analysis, and regressive tests for process improvement.

• Achieved maximum levels of customer satisfaction by finding and managing defects.

RESOURCE IT SOLUTIONS LTDA São Paulo - SP 2012 to 2013

Senior Test Analyst

Assessed and ensured execution of business rules and peculiarities of the system by collaborating with the In-
dian team via conference calls. Prepared plans and test mass based on functional and non-functional require-
ments by developing and implementing scenarios and black box test cases. Increased quality of processes and
products with placement of test team and suitability of developers, while surveying current project process.

· Conducted manual tests that accelerated 25% productivity.

· Led efficient and effective BZTE Brazil technology evolution project delivery by providing expert-level
guidance.

INMETRICS - EFFICIENCY IN INFORMATION TECHNOLOGY São Paulo - SP 2009 to 2011

Software Performance Analyst

Designed and applied performance, load, and stress tests to measure the performance of projects. Generated
and presented comprehensive status reports to update senior management on project progress and analysis of
computational resource consumption.

· Oversaw and completed CBSS (Visa Vale) project, which contained stress tests in transportation system
vouchers.

ADDITIONAL EXPERIENCE:

Quality Assurance Analyst at Buscapé Company Inc., - São Paulo, SP

TECHNICAL PROFICIENCIES
Languages: Python, Javascript
Platforms: Windows, Linux, Mobile (Android and IOS), Web, AWS, Azure, Google Cloud
Methodologies: Agile, SCRUM, Model V, Waterfall Development
Tools:
Confluence (JIRA), MS Project, AWS DevOps, Benchmarking, JMeter, HP Load Runner, Microsoft Visual Studio

Education and Certifications

Centro Universitário SENAC, São Paulo - SP
Specialization in Software Quality Engineering or Management
UNISANTANNA, São Paulo
Bachelor of Computer Science
Certifications: Professional Scrum Master I | ITIL® Foundation Certificate in IT Service Management
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COBIT 5 Foundation Examination | Agile Product Owner, Foundations and Techniques

Leadership: Practical Leadership Skills | Budgeting and Scheduling Projects | Google Project Management
Coaching and Developing Employees | Business Kanban System Design (KMP1)
Agile Team Leader | IT Governance and Management | Technical Project Management | People Analytics