Doha  Qatar

Naji Mussa, PMP, TOGAF,

+974 33 666 808  naji.musa@gmail.com
CDIA+, ITIL, COBIT5, SAFe
SSM, PGCert, AZ-900.

P R O G R A M M A N A G E M E N T  P U B L I C S E C TO R T R A N S F O R M AT I O N  C L O U D C O M P U T I N G
 IT S E RV I C E M A N A G E M E N T (ITSM, ITIL, D E V O P S )

Well-rounded experience in Digital Transformation, program management, IT Service Management (ITIL), digital strategy
and large-scale transformation programs in Public Service delivery Management, leading and contributing to some of the
Middle East major national initiatives and programs in line with the national strategy and vision. Successfully delivered
complex business and ICT multi-million dollar initiatives, e-services, and e-government programs and operations
management with a record of accomplishment in delivering turnkey solutions starting from infrastructure implementation
through to hand over to operations and adoption. Innovative, business acumen and customer-centric leader with seasoned
experience in delivering business projects across different industries. Demonstrated record of leadership and day-to-day
management of teams of high caliber professional resources and vendors.

R E C E N T M A J O R P R O G R A M S S U C C E S S F U L LY M A N A G E D A N D D E L I V E R E D

 TASDEEQ (www.tasdeeq.gov.qa), Role: Programme Manager: Tasdeeq platform is a key initiative taken
by the Ministry of Transport and Communications (MOTC) to provide a Document Security System as a
shared service that enables users to verify documents and authenticate them anytime, anywhere.
TASDEEQ has gone live on 2019.
 Hukoomi NextGen (www.hukoomi.gov.qa), Role: Programme Manager: Hukoomi NextGen is the official
gateway to Qatar Digital Government which is built using state-of-the-art technologies and hosted on
Microsoft Azure. Hukoomi NextGen was launched on 2021.
 Microsoft Azure DevOps (In progress), Role: Programme Manager: The objective of this project is to
adopt Microsoft Azure DevOps various components in order to support the emerging and vastly changing
services and use cases. It is expected to be completed by end of 2021.
 Rise for SAP Migration project.
 SAP S4/Hana IT Service Management Project

CORE COMPETENCIES

Business and ICT transformation Management Consulting Public and Financial Sector
Experience

Business Process Modelling, Cloud Computing (Microsoft ITSM/ITIL/DevOps/Agile/Scrum

improvement and re-engineering Azure)

Internal & External Liaison Risks and Mitigation Planning Vendor, Contract & Subcontractor
Management

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 Systems Design & Development Business Development Leader, Trainer & Mentor

PROFESSIONAL EXPERIENCE

Interim Director - Qatar Primary Material Company (QPMC)  Doha, Qatar 2022 – Present
IT and Shared Services
I recently assumed the IT Manager role. I’ve been promoted as an Interim Director to handle the entire Shared
Services practice in QPMC which includes Public Relations, Human Resources, General Services/Maintenance and
Information Technology.

Hukoomi- Ministry of Communications and Information Technology (MCIT)  Doha, Qatar 2015 – 2022
Sr. Program Manager and Acting Head of Applications

 Led many successful transformation initiatives starting from defining the business drives, strategy design,
services road map, governance, lean processes, technology needs, change enablement, program
management, infrastructure design, implementation and operations management.

 Managed the ITSM operations team to resolve incidents and problems by adapting the ITIL methodology
(incident management, problem management, change management, configuration management, etc.).
 Took over faltering projects with critical challenges and delivered them successfully.
 Led cloud migration initiatives and ensures streamlined process is applied to ensure business continuity by
adopting Microsoft Azure.
 Manage bids, RFPs, proposals and vendors to ensure successful projects delivery.
 Ensure a holistic, transparent and collaborative environment to deliver value as an autonomous cross-
functional team.
 Attitude of customer-centricity, relentless improvement and eagerness to deliver successfully.
 Established governance processes of direction and control to ensure that objectives are achieved, risks are
managed appropriately and the organization’s resources are used responsibly.
 Reduced project road blocks by liaising between internal stakeholders, top management and vendors.
 Reduced costs by up to 30% by negotiating scope, terms and conditions with vendors and suppliers.
 Achieved a 100% performance grading on internal audit.
 Improved response to SLA processes by resolving repetitive incidents and processes re-engineering
(problems which led to reducing number of tickets by overall 16% on 2016).
 Defining, designing and managing the delivery of a business transformation intuitive self-service platform that
will enable Hukoomi users from resolving issues they encounter with the online services with the minimal
effort and without the need of contacting the first line of support (approx.. 400 agents). This is expected to cut
the cost of the help desk support by 80%

Levitar  Toronto, Canada 2012 – 2015

Sr. Project Manager
 Established and managed IT projects by studying strategic business drivers; discovering and validating
business and technical requirements and parameters of information systems and electronic data processing.
 Led and implemented Content Management System (CMS) projects from development through to
implementation, recruited contractors (onshore and offshore) to design and develop high-end CMS portal
applications and information systems, in addition to building e-Commerce and online catalog applications.
 Responsible for planning, resourcing, developing, and managing sustainable, profit focused content
marketing programs to maximize the visibility of client’s businesses.
 Social marketing - B2B and B2C social platforms, audience building, PR & media promotion, customer
engagement.
 Web strategy - architecture, landing page promos, call to action, visual and contextual branding.
 Web analysis - Organic search, PPC, auditing, keyword strategy, on and off-page SEM and social media.

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  Managed all SEO, PPC and link building strategies across the company. Meeting search standards, elevating
brand awareness and driving sales/advertising through PPC and Organic SEO campaigns.
 Demonstrated ability to mentor and drive development teams to better productivity and on-time delivery of
well-architected products and features and ensured all staff are equipped with current hardware and software.
 Decreased operating expenses by 70% by establishing a network of outsourced professionals across the
globe.

malomatia  Doha, Qatar 2011 – 2012

Applications Manager (Contract)
 Managed a team of JavaEE, portal, ECM and SOA developers to implement online services that are hosted
on IBM platform (IBM AIX, Websphere Portal, Websphere ECM, IBM ESB Server, etc.).
 Managed a team of consultants to resolve incidents and problems by adapting the ITIL methodology (incident
management, problem management, change management, configuration management, etc.).
 Ensured best practices and standards in projects delivery methods, such as PMI, ITIL and IIBA standards.
 Developed high level strategic long-term plan for efficiently managing all projects and successfully managed
the established team and their deliverables.
 Sustained and nurtured excellent relationship with different types of stakeholders, including executive levels.
 Successfully retained valuable resources by keeping team members motivated, inspired and highly engaged.
 Oversaw the roll out of elements across all project undertaken within the company, prudently managed client
relationships, led a team of employees and workers at the project and managed profitability.
 Maintained highest standards of quality on deliverables by strictly adhering to daily construction, acquisition,
maintenance & acceptance work schedules and budgets.

Microsystems LLC  Dubai, UAE 2006 – 2011

Project Manager
 Worked on delivering various IT solution projects using various platforms including: WebLogic/Oracle Portals
development, Kofax Capture and KTM, Oracle UCM (Stellent), FileNet 8, Implement Oracle Processes and
Integration using Oracle SOA Suite.
 Practiced Scrum Agile Methodology to deliver projects.
 Conformed to the best practices and standards in projects delivery methods, such as PMI, ITIL and IIBA
standards.
 Successfully managed multiple projects concurrently and completed projects on time and within budget.
 Successfully managed and mentored professional individuals from both functional and technical fields.
 Experience in utilizing and immersing, coupling and architecting heterogeneous platforms to ensure
orchestration among enterprise systems architecture.
 Established and nurtured excellent relationship with different types of stakeholders, including executive levels.
 Continuously retained internal resources by keeping team members motivated, inspired and highly
committed.
 Worked directly with customer project team during preparation, configuration, testing, training, implementation
and operations activities.
 Solid Business and Bid Development experience starting from RFP development, reviews through to proposal
preparation, selection and negotiation.
 Offered a fully integrated solution that utilized Oracle ERP as a back end and FileNet as a repository using
custom developed web services.

IBM Global Business Services (Previously known as PwC Consulting)  Dubai, UAE 2001 – 2006
Senior Consultant
 Streamlined IT functionality, whilst ascertaining that ICT facilities meet these needs.
 Developed specific IT policies and deployed ICT budget ensuring cost effectiveness.
 Identified and resolved complex problems.
 Administered and managed smooth running of all ICT systems
 Worked on delivering many projects related to management consulting, enterprise portals, content
management, document management, records management, web content management, imaging and
archiving strategy and backlog archiving projects.

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 Sound experience in Business Analysis, including requirements elicitation through to analysis, user
experience design and documentation;
 Well-rounded and proven experience in delivering web applications, using different methodologies and
frameworks.
 Worked on several Peoplesoft and Oracle ERP implementation projects.

Additional Experience:

Knowledge View Ltd., UK & Dubai. Web Engineer, 1998 – 2001

Adaptive TechSoft, Amman, Jordan, Senior Developer/Analyst. 1997 – 1998

T R A I N I N G A N D C E R T I F I C AT I O N S

Analyzing Data with Microsoft Power BI 2021

Scaled Agile Scrum Master (Certified SSM), Scaled Agile, USA 2020
AZ-900- Azure Fundamentals (Certified), Microsoft, Qatar 2019
TOGAF Foundation (Certified), Syzygal, Qatar 2017
COBIT 5 Foundation (Certified), Syzygal, Qatar 2016
DevOps Fundamentals, LinkedIn, USA (Online) 2016
Introduction to SAP HANA, SAP, Qatar 2016
Business Analytics, Wharton Business School, UPenn, USA (Online). 2015
Certified Project Management Professional (PMP #1365759), Toronto, Canada. 2010
Certified Document and Imaging Architect (CDIA+), UAE. 2005
Peoplesoft ERP Peoplecode, Boston, MA, USA 2005
Peoplesoft ERP Fast Track I&II, Reading, UK 2004

E D U C AT I O N

Sheridan College, Ontario, Canada

Post Graduate Executive Program in Business Administration with Honours
With focus on Business Process Management and Lean Management. 2013-2014

Princess Sumaya University, Amman, Jordan 1992-1996

Bachelor of Science degree in Computer Science, GPA: Very Good

ADDITIONAL CREDENTIALS

LANGUAGES Fluent in both English and Arabic

INTERESTS/ Fitness and Reading

ACTIVITIES

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 P E R S O N A L D E TA I L S

CITIZENSHIP Canadian

DATE OF BIRTH 27/03/1974

MARITAL STATUS Married with two children

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