LAKSHMI PRASHANTHI MANNAVA

Chicago, Illinois | Lakshmimannava12@gmail.com | +1 (312) 723 2838

Experience Summary

High energy Professional with 16.5 years of experience in IT industry and serving key Fortune 500
clients. Adept at selling IT services directly to customers and tackling day to day transactions in an
efficient and professional manner. Specialities include pre-sales, building customer relationship,
Profitability management and contract management.

Educational Qualification and Certifications

 Master of Business Administration, University of Illinois, Urbana Champaign

 Master of Science, Electrical Engineering, San Jose State University, CA
 B.Tech (Electrical Engineering) from JNTU, Hyderabad, India
 Digital Strategy for Businesses (Columbia Executive Education)
 Advanced Public Speaking (Harvard Business Extension School)

Skills
 Customer Engagement
 Sales Tracking
 Profit and Revenue Generating Strategies
 Market and Competitive Analysis
 Contract Negotiations
 Strategic Project Planning
 Recruiting and Hiring
 Process Improvement

Professional Experience

Business Relationship Manager (Healthcare Client) (Oct’2019 till Date)

Tata Consultancy Services (Chicago)

 Manage, Maintain and grow business for a leading Healthcare client with annual revenue of
approximately USD 30 Million.
 Increased client base business by building and maintaining a strong professional relationship
with the client.
 Developed new business and retained existing clients.
 Responsible for selling new business ideas, driving the business pipeline and leading the sales
cycle. Worked towards achieving revenue targets by focusing on individual opportunities
within existing business as well as strategically attracting new business.
 Built sales forecasts and schedules to reflect desired productivity targets.
 Cultivated strong professional relationships with key clients to drive long term business
development.
 Handled client escalations effectively. Planned and implemented corrective and preventive
actions post discussion with service delivery teams.
 Constantly followed up with sales and delivery teams on closing open positions by identifying
skilled associates’ from internal pool and external hire, up skill and cross skill. Shared business
case with management on challenges and support required in fulfilling business requirement.
  Maintained high win rate for qualified business opportunities.
 Created and delivered detailed sales presentations to potential customers. Work hand-in-
hand with the core technical team and support them in presenting core capabilities/offerings,
for the desired service lines.
 Drive proactive bids with regards to contract renewals, extension and augmentation.
 Closely worked with client business managers and internal stake holders on changing the
contract model to SOW based structure.
 Drive cost optimisation initiatives at account and regional levels.
 Conduct monthly / quarterly appraisals for all team members (Onsite) and provide feedback.
Closely work with potential non-performers and support them improve performance.
 Participate in weekly/monthly connect sessions with client vendor managers and appraise
them on account level details mainly Attrition reasons, backfill plan and implementation dates,
contract extensions and manpower addition.
 Manage work schedule and leaves for on-site team members.

Business Relationship Manager (Recruitment and Staffing Client)

Tata Consultancy Services (Chicago)

 Manage, Maintain and grow business for recruitment and staffing Group with annual revenue
of USD 16 Million
 Opportunity discovery and pipeline generation on Microsoft Products and Solutions post
discussion with account team.
 Creating awareness about new offerings and solutions to account teams.
 Enabling HiTech Accounts to win RFI/RFP’s by engaging partner technical architects to
engineer the right solutions.
 Conducting webinars on compelling technologies and formulate strong selling points.
 Conducted innovation day and marketing campaigns for Microsoft cloud and SaaS
technologies.
 Detail analysis of viable industry technology options as per client requirement on global
infrastructure transformation for 4 programs (ITSM, IGAM, EUC and Public Cloud)
 Ensure communication and coordination with key leaders of APME, Europe, France, North
America and LATAM regions for discovery workshops, creating data assets and accuracy of
information exchange
 Conduct weekly deep dive on opportunities basis discussion Service delivery team and share
value ideas through workshops.
 Ensured deliverables sign-off by the customer and revenues are recognized.
 Plan and coordinate formal training sessions and formulate development plans for team
members.
 Achieved client vision and objectives through effective strategy development and execution
in coordination with management teams.

Project Manager (Aug 2016 – Sep 2019)

Tata Consultancy Services (Chicago)

 Assist pre-sales and sales teams in developing and presenting Cloud service offerings to
customers
 Manage pursuits through collaboration with multiple cross-functional work streams/units from
prospecting deal phase to deal selection/shortlisting in sales cycle
 Draft the proposal, phased execution plan, costs and budget for the proposal
 Passing leads to BRM and creating scope for cross-selling solutions
 Conducted periodic discussions with operations and provided support to improve operational
efficiency

  Ensured Service delivery as per SLA defined in contract, scrutinize third-party contractors,
plan/coordinate actions to eradicate any nonfulfillment of service across the organization and
execute aggressive service improvement plans.
 Ensured Service delivery as per SLA defined in contract, scrutinize third-party contractors,
plan/coordinate actions to eradicate any nonfulfillment of service across the organization and
execute aggressive service improvement plans.
 Lead new cloud collaborating/partnering solution in support of client engagement service
offerings.
 Strategically execute Service Level Management processes and procedures that maintained
and improved service operations
 Own coordination between Provider, Client, and Third-Party Vendor to facilitate effective end-
to-end Service Management, to include Monthly service reviews, governance, contract
updates/revisions, facilitate annual resets of service levels, calculate service credit and earn
back for client approval and identify any inconsistencies

Network Engineer (Jul 2014 – Jul 2016)

Tata Consultancy Services (Chicago)

Network (Voice) Consulting Engineer (Apr 2013 – Jun 2014)

Nexus IS (California)

 Customer consultation for configuration design of CUCM solutions utilizing MCS server and
UCS hardware platforms
 Configuration and physical deployment of all required components for CUCM solution
including servers (MCS or Virtual), routers, gateways, and switches down to individual
telephone level
 Interfacing with customer’s existing environment for successful integration of unified
messaging and associated applications
 Deployed Voice over IP Solution for various customers.
 Executed several implementations of Cisco Call Manager Express and Unity Express.
 Solved/Engineered call routing, number translation, pickup groups, and call handler issues.
 Designed, tested and implemented cost effective customized Voice solutions for clients
including full and fractional ISDN-T1 circuits.
 Integrated Cisco Contact Center express with Cisco Unified Communications Manager.
 Demonstrated thorough understanding of Voice Gateways (H323, MGCP), Protocols (H323,
SIP, and MGCP) and CTI application in providing solutions to customer.
 Integrated the Cisco Unified Wireless IP Phones (792X series) with Cisco Unified
Communications Manager and Cisco Unified Communications Manager Express using IEEE
802.11 over a Cisco access point.
 Implemented Cisco Unified Communications Manager Applications like CUPS, Extension
mobility and Attendant console as per customer requirement.
 Testing and cutting over circuits for connectivity to the public network or customer’s private
network
 Upgrading existing Cisco CUCM platforms to latest releases.
 Creation of all appropriate documentation regarding planned activity on “in service”
components and final “As Built” documentation such as Requirements gathering documents
,High Level Design document, Detail Design Document and Acceptance Test plans utilizing
Microsoft Word, Excel, and Visio as required.

Network Consulting Engineer (Jun 2007 – Oct 2011)

Cisco Systems (California)
  Involved in the design of multi-cluster Unified Communication set up for global IP Telephony
deployment across North America, EMEA, APAC and Latin America regions for various
customers.
 Implemented migration strategies of Unified Communications Solutions. Migration involved
not only software and hardware migration as well as physical migration of UC cluster from
one Datacenter location to another.
 Provided Subject Matter Expert (SME) support and led efforts to achieve their global Unified
Communications Architecture.
 Build simulated networks in test labs to resolve highly complex problems and compatibility
issues.
 Involved in setting up network topologies consisting of Cisco Routers and Switches, end
devices, cabling, interacting via CLI (Command Line Interface) and troubleshooting
connectivity issues
 Understanding and gaining hands on experience with basic concepts in networking such as
LANs,IP/Subnet configurations, ping,setting up routing protocols (RIP/OSPF/EIGRP), STP,
loading IOS images.
 Co-ordinate with TAC Engineers to replicate customer issues in the lab environment.
 Use CALO Tools to review/own/update and close the TAC cases.

Technical Support Engineer (Jun 2004 – Dec 2005)

DELL Corporation, Hyderabad, India

 Worked as a Technical Support Representative at DELL Corp., Hyderabad, India,

troubleshooting issues with DELL Desktop PC’s/Laptops/Printers.

Technical Support Engineer (May 2003 – May 2004)

Brigade Corporation India Limited (Hewlett Packard), Hyderabad, India

 Provide technical assistance on issues related to HP Laptops and Printers.