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EXPERIENCE
Digital Outflow • Kuala Lumpur, Malaysia / Houston, TX • www.digitaloutflow.com 2019 – Present
Operations Manager
Oversee all functions of an international upstream oil and gas consulting firm, including operational optimization,
program management, strategic planning, client relationship management and financial management
Participate in the bidding and negotiation process for project delivery and on-site consultant placements, leading to the
acquisition of four new key client accounts
Negotiate payment terms and streamline invoicing process, resulting in a 33% reduction in payment cycle times,
bolstering the firm’s financial health and cash flow stability
Draft, negotiate, and execute client proposals, master service agreements, and amendments, reducing contractual
disputes, ensuring smoother project execution, and fostering strong relationships with key stakeholders in the Middle
East and Asia-Pacific regions
Develop and mentor a lean yet highly effective global team, aiding in the streamlining of business processes and
enhancing the reputation of the firm through the delivery of top-tier services
Proactively engage with clients to forecast and strategize future hiring needs, ensuring optimal consultant alignment and
capacity across multiple global engagements
Manage financial operations including budgeting, forecasting, cost control, and revenue analysis, identifying areas of
improvement and driving profitability
EDUCATION
The University of Texas at Austin • Austin, TX 2010
Bachelor of Science
McCombs Business Foundations Program
Certifications: Certified Scrum Master | Microsoft Certified Professional | Project Management Professional (In Progress)