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PROGRAM MANAGER
MBA (BANKING & FINANCE)
PHONE: 9849935422 | EMAIL: MVHKSHARMA@GMAIL.COM
IT Program manager with more than 12 years of experience in Banking Industry. Skilled in
Business analysis, IT program management, IT Governance, Resource & Vendor management,
Third party (vendor) risk management, Audit compliance, IT Infrastructure costing and
chargeback.
Demonstrated experience in delivering projects in agile methodology in adherence to IT
Governance, vulnerability & security assessment, Risk assessment & profiling, Privileged Identity
and access management.
AREAS OF EXPERTISE
IT Program Management Financial control: Forecast, provisioning and
Stakeholder management charge back
SDLC (Waterfall and Agile methodologies) Resource planning & budgeting
Comprehensive written & verbal Process automation
communication skills JIRA and Confluence
Business Analysis MS product suite – Teams, Excel & Powerpoint
PROFESSIONAL EXPERIENCE
CHIEF MANAGER – IT PROJECTS, ICICI BANK LTD - HYDERABAD
APRIL 2013 - PRESENT
Program management:
Leading various programs that covers Privileged Identity and Access Management, IT Asset Management,
IT Governance, Third party risk management, Regulatory Compliance initiatives with more than 10 business
groups. Primary responsible person for resource planning, onboarding, contract negotiations and project
execution.
Involving in business and system requirements from stakeholders, driving project deliverables to
manage the production launch.
Technically involved in architecture designs of IT projects to cater optimum solutions in terms of
satisfying business needs and future scalability, security and user experience.
Key role in prioritizing system infrastructure planning cost efficiency, effort estimation of
technology team members and cost negotiations.
Outcome: Launched and timely delivered several web and API based enterprise solutions. Aligned business
strategies with the roadmap of product launches. Efficiently planned and executed workstation allocations
and real estate provisioning along with chargeback module.
Stakeholder Management
Working with more than 10 business groups, which includes Retail, Digital channels, Wealth, Branch
Banking, Cross-selling, operations, HR, Secretarial, Compliance, Risk, Finance etc., Established trust- based
relationship with business vertical heads for the program management. Helping vertical heads on defining
business use cases, architecting business workflows, merging and integrating technologies to bridge the
process gaps, etc., Working with different vendors to achieve desired business requirements.
Outcome: Leading the program level regular business reviews with leadership and operational teams
against key metrics and program goals. Conducting cross-functional meetings with relevant dashboards
for business decisions and roadmaps.
Projects:
Instrumental in establishing workflows and providing solutions related to IT Asset management,
vendor management, privileged identity and access management, IT Governance & controls,
vulnerability, risk assessment, risk reporting, risk treatment and risk closure.
Central point of contact for IT audit and compliance, Internal audits, service improvement
initiatives for better controls to ensure information security and regulatory compliance.
Active in monitoring and periodic review of controls related to IT Identity and access management,
policies and procedures.
Part of the strategy committee to implement the charge back mechanism for the subsidiary
companies.
Cross functional experience in driving projects across different verticals (Finance, IT, Audit &
Compliance teams)
Created and implemented the SOPs – Standard Operating Procedures, guidelines, policies and
process documents to ensure audit compliance.
Managed financial approvals, PO issuance, delivery tracking and processing of vendor payments.
Leadership
Encouraging team performance, Decisiveness, strategically handling the program and team members,
empowering team and stakeholders, experience in resolving conflicts, grooming the lower ups for
aspiring more challenges, inculcate confidence around the team, prompt communications to top
management and proper delegation of work down the ladder.
2
JANUARY 2010 – APRIL 2011
SENIOR MEMBER TECHNICAL, BROADRIDGE FINANCIAL SOLUTIONS
Worked as Team Lead of 8 members which covers system testing of all mainframe projects.
Managed the role of a Business analyst for implementing an in-house collaboration application for
all the employees of the organization that served as a local classifieds and event planning tool.
Conducted cross functional trainings and town halls for engaging teams from all verticals.
EDUCATION
2011-2013
MBA (BANKING & FINANCE), NIIT UNIVERSITY, NEEMRANA
Scored a CGPA of 8.6 out of 10 and stood in top 5 performers in the outgoing batch.
2003-2007
B.TECH (ECE), SREENIDHI INSTITUTE OF SCIENCE AND TECHNOLOGY
Scored an aggregate of 74.13% with a distinction grade.